Posts by natman

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
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natman Envato team says



\\

this confused me, please change/remove it. makes no sense in this context.

and I’m still a little confused, is this new “Default Withdrawal Account” only going to be used for Express Withdrawals?
I think this may have been the original wording, but I’ve asked our product team for clarification and I’ll follow up with an update as soon as I have more info :)

Any news about this?

As other said is unlikely that envato will give my email to anyone who buy something from me but you never know with all this recent changes. So what is this text about? And can you confirm that you don’t start to give my mail to everyone?

Hey doru, the original text was incorrect and we have now updated it (see my reply to dtbaker a couple of pages back) :)

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
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natman Envato team says

No, my bad, I should have clarified this in the original comms.

dtbaker is spot on:


I’m pretty sure no action is required if you already have automatic withdrawals setup and are under the current $40k limit.

It says “You already have an Automated Monthly All Earnings withdrawal request.” so I guess that feature is still running and available to everyone.

I’m pretty sure this is just for the $40k+ people and those who don’t have Automated Monthly withdrawals setup (so like, at the end of the month, instead of manually typing in your paypal details in the withdrawal box you can just select your default account).
65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
natman Envato team says

I’m confused.

So I don’t currently have to do anything to get my withdraw every month – do I now need to do something? I read the post but still doesn’t make sense to me – is this a replacement and I have to take action or not? I understand the $40k thing, but I’m not in that bracket.

So… do I have to do anything please.

Nope, no action necessary unless you want to save yourself a few clicks each month or have an upcoming express withdrawal and want to send the money somewhere else. Does that help?

Also, just got official confirmation that ‘All buyers need is your email address or mobile number’ contains a typo. We’ll be updating this to ‘All you need is your email address or mobile number’ asap. Sorry about the confusing language and thanks for pointing it out!

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
natman Envato team says


I understand that Express Withdrawals can’t be default for everyone, but I think it was better to set this feature for those who actually make 40K and send them an e-mail or something. Creating a topic wasn’t really needed in my opinion. It’s kind of a clap in the face for the maojority of authors here.

But sounds like they might bring the limit lower in future implementations, which is why it’s a general announcement.

| While this change only affects a small handful of authors, we’ll be observing the process carefully to see how we can take it further.

What digitalscience said! :)


\\

this confused me, please change/remove it. makes no sense in this context.

and I’m still a little confused, is this new “Default Withdrawal Account” only going to be used for Express Withdrawals?

I think this may have been the original wording, but I’ve asked our product team for clarification and I’ll follow up with an update as soon as I have more info :)

You can choose to use the Default Withdrawal Account for regular withdrawals as well as Express Withdrawals. It should save time for the first and is there as backup for the second.

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
natman Envato team says

Hi! Great work guys!

About the Express new features, this means that if I hit $40k, let’s say, before months end, I can request the express withdrawal and receive the money before the 15th of next month?

Kind Regards.

@CODE9RS, whenever your balance hits $40,000, we’ll email you on the Thursday of that week to let you know about an upcoming express withdrawal on the Tuesday of the following week. However, if your balance stays under $40,000, then you’ll be in the usual withdrawal cycle. Does that make sense?

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
natman Envato team says

Hi everyone,

We just introduced two new features to get earnings to authors faster: default withdrawal account and express withdrawals for large balances.

Read more in our Releases blog post and if you have any questions, ask away!

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
natman Envato team says

Congratulations guys!! :D

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
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natman Envato team says

Dan, I saved you three!! :) :)

65 posts
  • Located in Australia
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  • Member of the Envato Team
  • Sells items exclusively on Envato Market
+1 more
natman Envato team says

Thanks Dave!! Delicious! Congrats again!

65 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
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natman Envato team says

Hi guys, Stew is out of the office for the next couple of days, so I’m jumping in to respond to a few posts on his behalf. He’ll be back on Wed (AEST) and I’ll make sure to update him on activity between now and then. In the meantime, please keep the suggestions for changes to the definition and examples coming – the more specific, the better!


What about the people who modified the item and then one of the updates did not work? There will be information that modifications are carried out at the risk of the buyer?

@prestahome: good point. Can you please suggest some text to add to the section on customisation?


Acceptance into the Envato Studio platform is invite only. Authors cannot offer their customization services on Envato Studio, yet you will advertise this platform on their items. Why ?

@Typps: we recently invited applications from Envato Market authors so they could take advantage of our new “first dibs” feature. You can read more about this here.


Hey Stew,

This needs clarifying so much more:

There are no strict rules about this but as a guide, buyers we’ve spoken to have said up to 4 or 5 support queries in a support period seems fair.
For example, I’ve just logged into my support tickets this morning and seen a buyer has left 10 tickets in 8 hours, so what’s my play here? Would I tell them they’ve already gone over their 6 month allowance by double?

@tommusrhodus: I see this being used much in the same way we apply our community guidelines, i.e., as backup in the rare occasions where people do the wrong thing. So, in a situation like the one you’ve explained, for example, you could reference the fair use guidance in your reply as a reminder/warning and take it from there. Does that make sense?


I think technical questions should not be part of mandatory support, is to vague, it’s an open door to masked customization requests.

@nicole_89: any suggestions for how to make “technical questions” less vague so that it’s not confused with customization requests?


IMO clear definition of support abuse must be given.

@Dream-Theme: I’d like to hear your suggestions – can you please propose something here?


For what is worth, this is my definition, but again, some buyers will ignore it anyways.

The Scope Of Support Includes The Following :

  • Any WordPress compatibility error arising from a fresh product install.
  • Help with functionality of our products, which is not specified in our documentation.
  • Issues with theme setup.
  • Issues relating to a broken product functionality.
  • Functionality which does not work as advertised into the product’s description.

The Scope Of Support DOE NOT Include the following :

  • Customization services or any other custom work beyond 1 – 2 mins
  • In-depth theme customization.
  • HTML customization/template code changes.
  • Adding functionality which was not advertised and is not installed by default with the product(s).
  • Any errors relating to product’s code (php and/or javascript) customization.
  • Any broken styling as a result of theme customization.
  • Compatibility with 3rd party plugins.
  • The loss of changes due to not backing up your site prior to running a product(s) update.
  • HTML, JS, PHP, CSS basics.
  • WordPress installation and / or administration.
  • Server diagnostics, maintenance or any other server related service.
  • Third party plugins, extensions or any other third party software.

@ThemesDepot: thanks for the detailed suggestions and examples! I’ll make sure Stew sees this when he gets back and will ask him to follow up with a response.



We’re after 3 specific things please:
  • Any comments and possible amendments to the definition of what is and is not included in item support

I think the paragraph “Fixes for bugs and reported issues with the item” should contain (at least for WordPress plugins) the mention that “Authors are required to fix bugs and reported issues” only if the plugin did not suffer major customizations from the buyer’s side.

I had a couple of buyers who made some major customizations and improvements after they have bought one of my plugins and then they required bug fixes on their code, telling me that basically I have to provide support, since it’s my plugin.

@greenline: thanks. This point has come up a few times, so I’ll make sure to raise it with Stew when he returns.


This is an important factor to consider when speaking of “bug fixes”. I think the goal of the document there is to keep it short and sweet (so people actually read it), but maybe we could link to a Wiki that expands on the definition of a “bug” and how it can be properly verified for both WordPress and non-WordPress items.

@CodingJack: interesting idea. Do you know if something like this exists out there already?

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