Posts by nickroberts

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Thanks for chiming in with the official word of what went down and how.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

@envato: Support tickets are working again but please don’t open a new ticket for payment or search issues yet. We’re still working on those :) ^TK

Thanks for the update. One I had spinning seems to have been submitted and I got an email…good signs!

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says
I opened a thread regarding this support issue about 4 hours ago and we’re still in limbo: http://videohive.net/forums/thread/support-issue-cant-open-ticket/84472?page=3#709373

For some reason it isn’t showing up in the main Site Feedback forum anymore… you can still access it from the link.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

No there is no customer support number (Envato is located in OZ anyway) and when they have fixed the problem I am supposing you can fill out a support request.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

I apologize I was following the wrong twitter feed (not the main Envato one). Thanks for keeping us in the loop.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Can we at least get some sort of idea about what status this in? I checked twitter, facebook and there is nothing posted there either.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Purchases seem to be able to complete but the token or completion piece on the Envato side simply isn’t working. Furthermore the history in my account does not show a purchase at all and the download is nowhere to be found.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

I feel ya thank you for the update it is much appreciated. As someone who provides support services for my own company, along with media design and web content, I certainly understand problems usually come in threes anyway! :)

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says


I purchased a theme and I have no file in my download area, tells me: Waiting for payment confirmation …

Payment has been paid correctly.

Bad service.
I know is sucks to wait for a fix :) but this doesn’t happen every day.

I agree that it is not bad service per se but perhaps bad protocol that simultaneously we are unable to contact support regarding the problem. Housing the support server and payment servers or web servers where they are dependent on one another is inviting disaster.

12 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
nickroberts says

Any update yet?

by
by
by
by
by
by