There is one thing that I don’t understand regarding multipurpose themes, if most customers buy a regular single license then what is the advantage to have multiple child themes for a single website?
Wouldn’t be better for them to buy a specially designed theme for their business instead of a theme that does 10 things?
Probably most customers buy a single regular license and then use it for multiple websites and it’s sad that there is no way to check this.
That’s also my thought, I’m having the same result per member (just one) and this is only a small part time project for me, I hope september will be a good month as many customers returned from vacations.
pixelgrade saidI’m trying to comfort my selfs by 80/8 (your team members) = 10 sales per member but unfortunately doesn’t work very well lol. Crazy sales guys congrats
Me bragging again 82 sales so far
I heard some authors in previous posts that agree with mandatory support if a support platform is provided.
Besides the fact that I don’t agree being forced to provide a service I also don’t agree giving 30% for a support software, a saas software has a fixed monthly cost, except a small payment processing fee I don’t see any justification for a percentage commission.
Also this 30% comes from providing a service not selling stock items, with more demanding customers this will be hard work, giving almost a third of the revenue for just using a software doesn’t make sense for me.
Giving a percentage for theme exposure makes sense because there are many resources spent on marketing and running the marketplace and there is a lot of value provided by the exposure that justifies it.
I really hope there will be an opt out from this.
I ignore the tone of the message, lack of politeness, capital letters, asaps and all other things, I just read what the problem is and treat the message as a regular one and give the proper response.
Most of the customers change their attitude after receiving a standard message that ignores their tone, for the very few customers that don’t, they get ignored.
The only problem with this method that works fine for me is that after support becomes mandatory I’m not sure that I can ignore any customers or if I will get into trouble by doing that.
I don’t know why you think you are safe today because support is not a requirement and you are doing it out of your own free will and goodness of your heart. You are still going to have to deal with that one aggressive customer that everybody gets once in a while. You can refuse him support and he will do all those bad things anyway.
IMHO there are no bad customers. If they bring up an issue that I can include as part of the support, I will offer it. If they go out of the way, I will tell them kindly the situation. This is a customer, not my friend. It’s just business as usual. There is nothing to be angry about. Infact, I just made a sale. I am happy. I will be doubly happy if my customer is happy too ^^
In 6 months, when he needs more help, I will make 70% out of the support/service package, treat him like a new customer. Everybody else that has not renewed wont get support. Less work for me. Great.I guess there is some expectation from you now to provide the required support, but this does not have to be anything special. From what I understand, you just need to provide the same support you provide today.
What bad things? 1 rating? you will get one no matter how hard you will try to please some customers and why get blackmailed and work for free or against your will fearing a bad rating?
I don’t care about bad ratings anymore and I think most customers don’t care either if the item rating is above 4 but if support becomes mandatory you might get more problems than a bad rating for refusing to answer questions for a customer.
In 6 months there will be less than 0.1% customers asking for help, this is from my own statistics and probably for most authors it never gets above 1% but if the change is made all your customers will see free 6 months mandatory support and they will make sure they will finish building their website in 6 months and the 0.1% will become 0% and because it’s mandatory they will have bigger expectations.
You keep telling that you will provide the same support, if it’s the same thing why change it?
There’s too much noise in the comments, specifically presale and repeat questions by the same customers.
Not sure what all this has anything to do with the proposed changes though. In fact, under the proposed changes you will benefit more than the average Joe it seems, based on the activity alone.In 6 months, you will deal with less support and even earn more from the same customer, who currently gets the same support at no cost.
Mandatory support means taking away the option to say NO to abusing/disturbing users and it will also increase buyers expectation because they will see “mandatory support” not mandatory bug fixing which is already happening otherwise your item gets disabled also item features are written in the item description and documentation no need to include it under something called support.
This change will make authors life harder with nothing in return.
+1 Envato forgets that they are just a middle man and no matter how hard they will try to please buyers without authors in the end they will have nothing to sell.
Waiting till 1st of December would be a huge waste of time.
Better prepare yourself so when the time comes you are ready for counter measures:
1. Build themes like any other theme in terms of functionality and “expansion packs” sold on your own. Less support on the mandatory period.
2. Themes deleted when they have reached the “6 months – 1 day” mark so no one can sell your time and work on “packs”/kilo and get a commission without giving something extra in return.
3. Submit more often less feature packed themes to compensate the lower sales caused by the new approach
4. Join the other marketplaces and make them BIG as we made envato BIG.
As THEIR community likes to say – this is of course to be precised and you have 3 months to do so.
Collis said it pretty clear just few hours ago. They are running business (no more “community” masks).
Used (and liked) to say “WE at envato” but that’s in the past.
It’s pretty clear situation – THEIR community made a decision and OUR community must decide – Take it or leave it.
I personally never taken IT and that’s the reason I am who I am. Won’t be any different this time.
May be one day soon they would realize WE ARE envato and they are a just a board of directors with their shares and profit, but that time is still to come.Anyways, when you think about it – it’s not that hard to give them hell, but everyone is free to decide if wants to be somebody’s bitch or not. I personally AM a [removed – language] but INDEPENDENT [removed – language]. That’s why I am here. The main reason why we choose envato would disappear on 1st of December 214.
+1 I don’t think we have a choice but to find better alternatives, this change will push us to work for free for a even more demanding customers and this is the first time I see someone forcing someone else work for free in a democracy.
Support is not as scalable as selling stock, is also not fair that 80% of customers that don’t bother authors with questions pay for the other 20% as suggested.
This is also a trick, we were forced to fix bugs before also, because otherwise the item gets soft disabled and we also have documentation and item description for item features, the only reason for this push is to raise buyers expectation even more at the cost of working more for the same amount, making it for many of us unsustainable as we won’t be able to pay bills with such a low hourly price.
The only ones that will stay will be big authors with support teams and authors that live in very cheap countries.