Posts by nozza

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Phew!

Happy to say the work during the planned outage has been completed. We appreciate your patience and do apologise if the site went down in the middle of anything you were doing. It’s safe to say you can try again.

If you’ve found the outage caused some issues on your end, please don’t hesitate to let us know by submitting a ticket.

Thanks again for bearing with us.

Cheers :)

Noel

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Me again.

Just (another) heads up. We’ll be starting some maintenance work from 09:0-11:00hrs AEDT where you may see the Envato Market down for intermittent periods within the 120min block.

So if you suddenly can’t access the Envato Market Sites you might just need to wait a few minutes and try again. During this period, can you please hold off on opening a ticket?

I’ll keep this thread and our Twitter Feed updated throughout the window.

Thanks

:)

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Well the testing is done and dusted. If you see anything funky from this point onwards, please feel free to let us know. Thanks a lot!!

:D

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Hey Zychoo,

The Help Team can certainly assist you with that. Can you please submit a ticket and we’ll get to helping you as soon as we can?

:)

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Hey CubeGS,

If you use a website template for a site that will sell goods or services, you only need a Regular Licence.

The only time you need an Extended Licence is if you were going to re-sell the template itself. Since you’re not, you just need the Regular Licence.

For more info: ThemeForest License FAQ.

If you need anything clarified or have any other questions, please feel free to submit a ticket.

:)

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Just a heads up, we’ve started running a few tests today which will (maybe) see the Envato Market Sites down and up a few times from 09:00-10:00 AEDST.

So far so good. We haven’t had to put up our maintenance landing page. Fingers crossed we don’t need to.

However, if you do spot it, can you please hold off on opening a ticket during the on hour period?

Once we’re done with the testing, I’ll get back to you, so if you can’t access the Envato Market Sites after that, you can definitely send us a ticket HERE. Keep an eye out on Twitter as I’ll tweet our progress there.

Thanks

Noel

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

@Sunteem, generally we do not provide refunds for purchased credits. This is outlined in our terms and also on the deposits page.

However, if you open a ticket with us, we might be able to help as we will look at these on a case by case basis. If you’ve already opened a ticket or sent us an email, we’ll try and get back to you as soon as we can.

:)

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

In theory it should work. But it is up to the payment provider as to whether they would accept debit card details. I can’t speak on behalf of PayPal or Skrill, so I can’t really clarify that for you.

As an example, at ALL of the hotels I’ve stayed at, they won’t take and impression of your debit card, they need a ‘real’ credit card. So it might be the same reasons. I’m assuming it would be easier for a company to charge a credit card than it is to deduct funds from a bank account, which is what a debit card essentially does.

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Opening an account while you are under 18 is not permitted as outlined here. If you have a parent or guardian’s permission, then surely (hopefully) they will help you with the payment side of things.

54 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 2 years
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza
Envato team
says

Hey medicmather,

Sometimes choosing a licence can be confusing, but I’ll try and break it down for you.

From your example that you’ve explained:

- You’re going to create a directory site for anyone to access free of charge. - Your client will then charge a fee for members to list their details on the site. - You will have a section on a subdomain which will be selling tickets to events.

If that summary is correct, you will only need a Regular Licence of the theme as long as the theme runs through the free section of the site, through to the paid section for members.

I hope that clears it up. If you need more clarification, you can open a ticket here and we’ll help you out.

Have a good one :D

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