Posts by nozza

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hey ospas,

Sorry to hear about the issues you’ve encountered with payment.

We don’t have any confirmed issues at the moment, but if the issue still persists, can you please open a support ticket HERE.

Otherwise, can you try again and see how you go?

Cheers :)

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hey ducks4203,

Sorry to hear about the issues you’ve come across. I’ve just sent you an email which I hope will help. Can you please check your inbox?

Thanks :)

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Thanks Graphic-Studio!

We hope it wasn’t too much of a hassle :)

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hey Guys,

As an Exclusive Author, the items which you sell on the Marketplaces CAN’T be sold or redistributed externally from our Marketplaces ie. on another site etc.

However, if you choose to opt out of exclusivity (which can be at any time you want to), there is a 30 day cool-off period in which you are still an Exclusive Author.

Just remember, this only applies to the items in your portfolio, here on the Marketplaces. So if you had ‘Item A’ being sold on the Marketplaces, you can’t then sell the same item on another site. But if you have another item, ‘Item B’ which isn’t being sold on our Marketplaces, then you can do as you want with that item.

Once your 30 days is up from when you opt out of exclusivity, then you can then sell ‘Item A’ on an external site, too.

I hope that helps :)

^Noel

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

webavada,

I have sent you a reply in regards to this issue. Please check your inbox for a reply to ticket ref WBK-827-63095.

I’ll go ahead and lock this thread.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

I’m definitely a Gleek! Will keep my eyes peeled!

Super jealous! I wanna be shoved in a locker! (not really)

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

So I can’t grow a tash, but my friend dropped by, and then all of a sudden… BOOM!

Noel and The Lorax

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hey Guys and Gals,

I now it’s been a while (like six months) but I just stumbled upon a work around to search for 100% GPL Themes On ThemeForest. If you copy and paste [ site:http://themeforest.net/item This item is licensed 100% GPL ] into Google’s search and hit enter, I found it works alright. Courtesy of this site .

I hope that helps a little.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Welcome to the Envato Support Team guys and gal :D

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hey uttam_kumar, I’m not exactly sure what you mean when you say ‘personal contact’?

When you purchase an item from the Marketplaces, ThemeForest in particular, you can contact the author of the item if you run into any issues. Just make sure before you purchase the item that the author offers this type of support as it is not mandatory that an author provide support for their item.

If you need to also, please ask any pre-purchase questions to ensure that the item will be right for you. If you need to contact Envato Support directly, you can put in a ticket here http://goo.gl/UUnpo7

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