I also had the same problem with Paypal. My problem is I want to catch the mobile bundle promo.
Is it possible to get the Mobile Bundle files while you guys are reviewing the cases?Thanks!
Hey joncaleb, the same certainly applies for The Envato Mobile Bundle. If you go ahead and make the purchase so you can take advantage of the bundle and if you see the double charge on your account, we’ll definitely be happy to refund you the duplicate
I understand that Envato staff is working to correct this, and that it may have been out of their control, but it seems wrong that those who paid for items/deposits should have to pay again (regardless of future reimbursement) because PayPal and ultimately Envato are having technical difficulties.
I agree that to have to re-purchase an item/deposits is not the best solution to this issue. Currently though, this is the only solution that we have available to users to be able to access the items that they require. Our dev team are trying to isolate the users that have been affected so that they can run a script to allocate and match the respective purchases. This is taking some time as we have to work with PayPal to try and figure out which transactions were correctly declined and which transactions were not correctly reflected into the users’ downloads/spendings.
I understand how frustrating this situation is. Unfortunately as PayPal has not confirmed the payments made by users, there is no way that we can manually verify funds or purchases, even with transaction IDs as PayPal has not sent the transaction details to Envato.
If you are in need of an item immediately, we advise that you:
purchase the item again and we will resolve any duplicate transactions once we have identified all that occurred. If you are going to purchase the item again now, please email us to let us know.
Now 16 hours – should we just file chargebacks?
Hi, we’re still waiting for PayPal to confirm payments made. If you file a chargeback you’re account will automatically be disabled until that chargeback is resolved. That may take longer than waiting for PayPal to rectify the transaction issues.
I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worriedKingDog said
gaurav_verma saidUpdate: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.
Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number.
Hi, I’ve checked your ticket and have replied.
Hola! Thanks for the welcoming introduction. I’m so happy right now! Since joining Envato I have been blown away by how awesome everyone is. From the people in the office to everyone in the community, everyone is so cool (trying not to sound like a try-hard)
p.s. Carmen, you’re alright!