Posts by nozza

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

I just made a purchase as well for PhotoMosiac – I tried twice using different cards through PayPal and was denied both times at 11:57am CST on January 29. I actually needed two licenses so I’m cool with being charged twice, but I need to set up my product ASAP – I have a client project that needs this plugin! Any info you can send my way would be fantastic! http://codecanyon.net/item/photomosaic-for-wordpress/243422 Cheers, E

Hey,

I have checked the details and it seems that this is an unrelated issue. You might need to contact PayPal directly with this issue.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

All’s well that ends well. Very good deal. Thank you @nozza, thank you Envato.

I’m glad that you now have access to the item. Thanks for bearing with us :)

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

I have this message: “Your purchase of The Envato Mobile Bundle was unable to be processed by PayPal. Please try using a different credit card, or we also support Moneybookers deposits.” and I see also the clock ticking: “Hurry! Bundle ends in 1 Day Hours 54 Minutes 57 Seconds” ... so, will I be able to get the product? Will you extend the period? Thank you.

Hello ValStav,

It appears that this may be an unrelated issue. You may wish to try the transaction again.

If you find that you have a double charge on your account, we’ll definitely help you out with the refund.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hello @nozza

Paypal already reversed my duplicate transaction. However, for the $20 deposit transaction that they put through, I have not received yet the credits so I can use for purchasing.

Thank you so much for your reply and help.

Hi again,

Can you please check your email?

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hello,

I also had the same problem with Paypal. My problem is I want to catch the mobile bundle promo.

Is it possible to get the Mobile Bundle files while you guys are reviewing the cases?

Thanks!

Hey joncaleb, the same certainly applies for The Envato Mobile Bundle. If you go ahead and make the purchase so you can take advantage of the bundle and if you see the double charge on your account, we’ll definitely be happy to refund you the duplicate :D

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

gaurav_verma, rest assured that if a user is entitled to a refund because of the double up in purchase, they will be refunded fully.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

I understand that Envato staff is working to correct this, and that it may have been out of their control, but it seems wrong that those who paid for items/deposits should have to pay again (regardless of future reimbursement) because PayPal and ultimately Envato are having technical difficulties.

I agree that to have to re-purchase an item/deposits is not the best solution to this issue. Currently though, this is the only solution that we have available to users to be able to access the items that they require. Our dev team are trying to isolate the users that have been affected so that they can run a script to allocate and match the respective purchases. This is taking some time as we have to work with PayPal to try and figure out which transactions were correctly declined and which transactions were not correctly reflected into the users’ downloads/spendings.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Hey Guys,

I understand how frustrating this situation is. Unfortunately as PayPal has not confirmed the payments made by users, there is no way that we can manually verify funds or purchases, even with transaction IDs as PayPal has not sent the transaction details to Envato.

If you are in need of an item immediately, we advise that you:

purchase the item again and we will resolve any duplicate transactions once we have identified all that occurred. If you are going to purchase the item again now, please email us to let us know.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

Now 16 hours – should we just file chargebacks?

Hi, we’re still waiting for PayPal to confirm payments made. If you file a chargeback you’re account will automatically be disabled until that chargeback is resolved. That may take longer than waiting for PayPal to rectify the transaction issues.

42 posts
  • Support Staff
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Envato Staff
  • Bought between 1 and 9 items
  • Australia
  • Has been a member for 1-2 years
  • Grew a moustache for the Envato Movember competition
nozza Staff says

I saw that reply – it told me to wait till you guys heard from PayPal. I`ve been waiting since. In the meanwhile, I heard from PayPal, and forwarded that email to you guys – did you get my forward? Thanks a lot for your quick reply – this is my first purchase with themeforest and I grew worried :(


Been waiting more than 12 hours for this to clear. Plz help. Support ticket: #AQJ-570-81877. PayPal has emailed me the confirmation and the transaction number. :p
Update: Jami responded to your ticket several hours ago. Check your spam folder if you haven’t seen the reply. Thanks.

Hi, I’ve checked your ticket and have replied.

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