The author has a high degree of flexibility for their item comment area. Often, if they have a separate support forum, they would rather have all the comments posted there instead of in their item comments. Also, if the author feels that they have made all attempts to extend support to a buyer and the buyer persists in posting new comments, they have the right to flag these for removal. Additionally, some situations are better handled through Envato Support rather than arguing back and forth through the item comments. If there is a genuine concern about the item not working correctly, it is best to draw it to the attention of our Support team.
Ok, but I think I am hearing that it is indeed OK to censor comments, because the decision is all based on what the author thinks, rather than what the customer or a third party thinks. There seems to be no arbitration on behalf of the customer. You just see your comments removed and no explanation is given, nor can you even dispute anything.
Now if you delete such comments then how does the next buyer know that? You have censored the thread and in doing so, denied other possible purchasers that info. In my case the item description did not match what was delivered. Now nobody else can see that.
This is what my concern is. I feel I cannot trust the comments anymore because the underlying intent seems to be to promote sales.
This makes me want to buy less plugins in the future because I don’t want to be one of the suckers to first buy it, then find an issue, and then be further insulted by having my comments being censored.
I’ve been a member here for over 2 years and have bought well over 100 plugins and themes and spent thousands of dollars in the process.
I have always viewed the comments of other buyers before buying a plugin or theme so I can gauge whether the author would be someone I want to do business with or not. I used to believe this was a good system until I recently had several of my comments deleted from one plugin where I was not happy with one issue and how the author handled it.
To add insult to injury, I then got falsely accused of spamming his thread, when I was simply expressing my dissatisfaction about an issue.
Now is this the official policy here when it comes to best-selling authors where they are allowed to delete any negative comments that might impact their sales?
Me too, I just created a thread about it since I missed seeing this one.
I used to keep track of what plugins have been updated by showing my downloads by recent updates, instead of recent purchases.
This used to work, but suddenly it stopped working for me about a week ago. I’m on the latest FF browser.
Anyone else have the same thing?