Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate.
You can send your reports to https://help.market.envato.com/hc/en-us/requests/newDon’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!
I don’t think the user should send a report for that. This should be auto-investigated. If I try to purchase from the site and there is an error, I’ll just drop the purchase.
If the purchase experience (giving you my money) is terrible, then what about the actual product, support and updates.
almost a week without a single sale. traffic is stable.
Envato complicating a very simple thing. BoxyStudio already said it.
So if a user purchased an item 7 months ago and has a simple question and post it in the comments:
- Is it possible to do XXX
My answer will be:
- Please purchase a support token.
On the other hand, a user who purchased my item 5 years ago, will continue to get updates.
This is stupid.
my sales completely stopped in the last 5 days…
MVPThemes saidthat’s too funny as I have thought this also, I have the same patterns that are just bizarre. Sales this month for me are now down 80%, it’s unbelievable, I’m sure others are fine but this is insane and exceptionally worrying.
I know it’s a Thursday/Friday, but I’m at zero sales today so far. I sometimes wonder if Envato manually processes sales sometimes because I’ll go through long periods of 5-10 hours with no sales and then get a handful all at the same time or within a few hours.
I’m, at least, not. (it’s not an 80% drop, but pretty close)
I hope things pick-up now…