The Envato API was broke and it led to one user not being able to register for support. He then went quickly and rated the product 1 star.
I understand DDOS attacks are hard to mitigate. But then they should be expected, no? Envato should prepare and shield the site. It’s an international business and these things happen for the best of us.
the downtimes are really annoying. Envato got to do something about it.
sales stopped again…
is it me or there are lots of lengthy down-times?
Same here. I’m already in the process of moving my main plugin.
Sorry to hear about potential purchase issues. When you encounter or get reported a bug in the purchase process, that’s definitely something we want to investigate.
You can send your reports to https://help.market.envato.com/hc/en-us/requests/newDon’t hesitate to send us the reports anyway even if you got it working after several attempts. Just like you, we don’t want anything getting in the way of buying things on Market. Thanks!
I don’t think the user should send a report for that. This should be auto-investigated. If I try to purchase from the site and there is an error, I’ll just drop the purchase.
If the purchase experience (giving you my money) is terrible, then what about the actual product, support and updates.
almost a week without a single sale. traffic is stable.
Envato complicating a very simple thing. BoxyStudio already said it.
So if a user purchased an item 7 months ago and has a simple question and post it in the comments:
- Is it possible to do XXX
My answer will be:
- Please purchase a support token.
On the other hand, a user who purchased my item 5 years ago, will continue to get updates.
This is stupid.