Posts by oneguy

2 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
oneguy says

At the end I did solve the problem, but what made me angry was that there wasn’t a real motivation to solve or help in any way and just blaming the server wasn’t good enough for me… I code a lot and I have a really good knowledge of web and wordpress, but thus was a bug issue -

I’m sorry I said things harshly, usually this is not my way of speaking, but it came out of frustration.

I build many sites all day and buy many themes and plugins and support the community in that way. and usually I get a much better support or at least a motivation to help which in that case wasn’t really there…

2 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
oneguy says

I am not sure this one falls into this category. I just bought a theme from an elite creator here. I tried asking him a very simple question – like how do you do that on your theme… I paid 50$ for it. The guy just gave me this answer after 5 days of waiting for his answer…

“Sorry this falls into the customization side of things and is out of my normal support scope. I’m currently booked up for the next 6+ months, however I can recommend my colleague….”

Also, just a few days ago I realized he released a new version of his theme and the answer he replied to other people who just bought his old version just a few days ago was that this is completely new theme and they should pay him 50$ again…

What would you do in that case?

Shouldn’t there be a contract that he must give support? or at least that if he was planning to upgrade his theme – he should have told so his customers so they can plan their money expenses?

This is really frustrating – I just wasted 50$ for a theme I cannot use….

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