Currently, I and a lot of authors here provide free support but sometime I get 1 star rating, because I don’t provide the customization, the buyer always think this is my responsibility.
If the support system is deployed, I really don’t know what will be happened.
I think Envato should remove the rating system, not all, just the star image, then I think all authors will be willing and happy to provide their support to buyer.
Just my opinion
Kappa – A Gaming WordPress Theme http://themeforest.net/item/kappa-a-gaming-wordpress-theme/11362140
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So strange, first time I see it.
If you aren’t afraid, share it for me, I will help you to check it.