I’m pretty sure I missed something in this thread and maybe it is a silly question, however is there a way to get statistics? Any tool to check how user reach our themes? Linking our Google Analytics account some how?
Where are the changes?
Email authors directly from the item support tabWhy only for authors who provide support via contact form? I like to provide support through all channels. Since people can contact me via the profile page they will do it!
Smarter contact form emailsSame as above! Please add this!
Simpler item support preferencesI also like to specify different email addresses! This will help a lot at my backend
Support tab restructuredI like the look but why don’t allow img tags and why do you limit the description with 2000 letters? My support policy is huge
Author settings re-organisedas mentioned more email options would be nice!
An instant example, 20 milion iPhone 6 Pluses have been sold…
I don’t think Apple and iPhone are the right example to take into consideration here. That’s a different business. Wordpress.org, instead, and eBay or Amazon are closer to the business we have here and I’m pretty sure I’m not the only one who reads ratings on those sites.
I’m not talking about the ability to make the purchaser change his/her rating after discussing about that. I only mean that an author should be free to argue and that another possible buyer (I don’t see the thing as author only) should know if the 1 star rating is due to the RTL support, for instance, and decide that’s not so important for him/her. Because I think that bad ratings without comments are often (if not always) considered like “poorly developed” or “badly supported”.
That’s the point. If I see a couple of 1 star ratings probably I won’t buy a product. But if the reason of them was “the author took 4 days before replying” or “the learning curve is too high” I could decide they are silly reasons for me
How is making it public not helpful for anyone?! You can’t tell me when you see a rating on an item you want to purchase, you have never read through the comments to figure out why someone rated it so.
For the ones who “fear” the public rating, may I ask you what scenario you imagine? Not sure whether to mention other marketplaces is allowed, but I use to read ratings before buying something on other famous (very famous) marketplaces. Am I the only one?
Public ratings are a bad idea
Could you clarify your position please? I tried to show how they work pretty good on Wordpress.org. Even if the difference between the two places is clear in my mind, this isn’t a competition so I don’t understand why ratings and their reasons shouldn’t be public. Maybe you’re talking about privacy? I’m not an expert at all in this case.