Yeah, I know what you mean… We sure deserve a proper tool for that support and much, much more sophisticated system that this half-thought-trough decision, but talking to Envato is like talking to a wall. I really don’t think that they will do anything but just release this system the way they think is the best, unfortunately.
@UBLThemes the same question we asked, even flagged it for staff reply and of course, didn’t get an answer.
Totally greee with kriskorn kriskorn.
Now, we asked a question about what support tool will you provide us for that new support, when you are collecting 30% of our time? We even flagged it for staff reply – no reply. Really mature and professional from you.
Secondly, giving free updates makes no sense. What are buyers paying if not updates? Are they gonna pay just to ask us some question? Really funny. I don’t know one person who will pay for asking a question, when they get updates for free. Updates should go in the package with support. That’s how all companies work.
Third, if you took even a three minutes to research you would see that every company that gives their products on low price, collect much bigger amount for support. items on envato are low priced and now you are giving even lower priced support. Really six months of our time for $29.4? We would rather give our support for free like we did until now. At least buyers won’t expect us to deal with “stupid” questions when they don’t want to read documentation!
Further, what happens if a buyer who didn’t purchase an update notice a bug in a theme? How will he contact us. And if he will have that options, should we ignore him and tell him: Well if you want to ask us some question please purchase an update package. Then we will answer you and for that you will pay $29.4, but after that you’ll get an update for free.
We really love this community, but we sometimes ask ourselves what thrives you to make such decisions that make absolutely no sense!
So, as @Bebel says, will Envato provide us a tool for providing that support? After all you get your 30% of our time and money for that support. We should have a tool then which will enable us to provide support and not our own forums, ticketing systems etc.
I just marked it for staff reply. Hope you’ll hear from them soon.
Hey toolshack, this is a general marketplace forum. You should contact the author of the theme you bought as he can provide you more help . You can contact the author through item comments or via contact form on his profile page .
Red, orange… Maybe multi-color site? that would look fresh and engaging, but of course depends on the type and look of your content.
Yes you can use it when you promote your items..
pixel-industry saidToday I opened one theme demo and page was loaded fast, but it was waited for api.dribbble.com for more than 1 minute. And I couldn’t to look a demo because preloader prevents me.
Using a pre-loader that shuts down before the page is loaded has no much sense too me. Rather optimise the page so it loads fast which is the main goal. No one wants to use the page that is slow and bloated, so this proposition isn’t that good IMO.
Well yes, that’s a specific situation where it would be nice to kill the preloader… Didn’t think of that situation