Posts by pixelentity

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

The List-Unsubscribe header is optional and just a good idea to standardize the unsubscribe progress: http://www.list-unsubscribe.com
It makes sense for mailing lists / newsletters but messages from buyers sent via our profile forms are none of them. Problem for us is that zendesk detects that header and suspends the tickets because it believes it’s a newsletter welcome mail.

BF

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

I just noticed we’re having issues with zendesk too: since envato switched to mandrill, all mails coming from our profile form and routed to zendesk are being marked as “Automated response email” and suspended.

i believe the issue relates to “List-Unsubscribe” header.

List-Unsubscribe: <mailto:unsubscribe-md_30000325.514c8419.v1-2608fa9c46674491888bf0e13ec84f51@mailin1.us2.mcsv.net?subject=unsub>
499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

Just created a simple script to recover all suspended tickets via zendesk rest api. Not the best solution but will do for now, thanks everybody for helping.

BF

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

Thanks mates,

messages are being tagged as “Automated response email ” and auto suspended by zendesk. I believe this is due to the recent switch of envato over mandrill because wasn’t happening before.

I whitelisted some domains (envato.com, gmail.com so far), that prevents auto suspension and explains why some of you got auto reply while other didn’t.

I suspect this being related to “List-Unsubscribe” header added by mandrill:

List-Unsubscribe: <mailto:unsubscribe-md_30000325.514c8419.v1-2608fa9c46674491888bf0e13ec84f51@mailin1.us2.mcsv.net?subject=unsub>
499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

Hello fellas,

i’m testing some changes in our ticketing system, could somebody please send us a message via our profile contact form ? content is not important (swearing allowed)

thanks.

BF

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

I don’t see why not, twentytwelve / twentythirteen define a couple of custom filters

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

Also the lack of support of WP plugins demands for a custom solution. I can also limit the amount of domains the plugin is used (regular license) which isn’t possible with the “native” method.
I can understand the choice for plugins because currently there’s no other way to give buyers auto updates.

It would be much simpler if envato would just do for plugins what they did for themes. This would allow buyers to just configure their api key once per installation and being able to update all items purchased from TF/CC at once in the same way as they do for theme/plugins installed from wp.org

About the domain check, that’s really another subject.

BF

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

This method requires the username and the users API key (which has to be generated – which has to be explained). David’s method only requires only the purchase code.
you have to explain them how to obtain the purchase code as well and the value is different for each purchase. On the other hand, the api key only has to be generated once and then it works for any theme.

I also assume the purchase verify is done on the update server or else it would be possible to bypass the check and obtain a download link without a purchase code. Even by caching the result, there’s still the possibility to hit the api limit.

BF

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

I push updates out to wp themes/plugins, updates are hosted on my server though, because there is no way to automatically get the latest download file from envato easily.

any reason why you do this for wp themes also ? envato api provides ‘wp-list-themes’, ‘wp-download’ so there’s no need to host the files somewhere else.

No luck for wp plugins though.

499 posts
  • Has referred 1000+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+8 more
pixelentity says

There could be no side deal with Envato because you’re the copyright holder and regular license is the only one you’re obliged to accept as an author here.

Imho, they’re just talking crap.

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