RightHere saidTF authors are still not allowed to use a custom update server. But that’s not needed because themes can be updated by using a special API call which provides theme version and secure download url.
I got an answer from support just a few days ago that we are not allowed to do it with Codecanyon (WordPress plugins). That is great news that this is possible now on Themeforest for WordPress themes. Then there might be light at the end of the tunnel!
So it’s not about being allowed or not, you can’t on CC only because such API function doesn’t exist for plugins.
zendesk is quite powerful, easy to setup and now starting plan is so damn cheap that a self hosted solution is defo not worth the effort.
+1 for support forum. Some buyers (not many) don’t like that extra registration step so we opted for public read only access. That alone saved us countless hours of work per week compared to when we used mail to handle support.
That’s how it usually works, you and html author agree to share earnings of the wordpress conversion.
not quite sure what you mean by copyrighted html/css/js though
You can’t unless you have written permission of template author, even if you buy extended license.
We’re seeking a support staff member to join our team, average of 1-2 hours / day, during business days (Mon-Fri). This daily requirement will very likely increase over time, so you’d need to be open to increase this time commitment in the future.
Support would mostly be given via our external forum but item comment area would also need to be monitored. Strong WordPress knowledge is a must as most support requests will fall into this area. Additionally good jQuery/CSS/HTML knowledge will be a bonus.
Please get in touch with us via our profile page, include details of your experience and your expected monthly salary for this position.