Posts by pixelgrade

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

People people, please! No positive posts in this thread, please! This thread is for complaining and whining only.

Ok. I will whine some more – 542 so far :)

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

To clean things a little bit here, we are at 407 sales thus far :)

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

It’s just theme porn :) Plain and simple

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

42 so far. Looking good :)

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

You worry too much :) It doesn’t matter where and how many times you download it. All that matters is that your license is only valid for a single domain or subdomain.

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

Goody good. Finally things are moving :)

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

@chainbreakr You are doing it wrong. The client should be entering his username and own Secret API key. They should not be using yours. That way they only have access to their purchases.

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

I for one don’t care about license verification. We have a helpdesk that doesn’t require such a verification. We like to trust people. Why you say? For one I would like to think that we can get people so pleased with our support that they will feel ashamed and go buy it for real. Second, by engaging with them I can get valuable feedback even if we didn’t get a sale. Third, we only offer support for the latest version of a theme; so if one can’t update to the latest version… :)

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

Well, I agree with Tommusrhodus to some extent.

But there are 2 ways of looking at this. The first one would be: how much support are you willingly dragging to you by making ever more complicated themes? Why not make simpler, more focused themes and spare yourself the troubles (and the sales but that is another discussion).

Secondly: you could view support as an opportunity to engage with your customers, to create a bond there (I personally feel that each of our customers should open at least a ticket so we can have a chance to show them how much we care about them and about offering great support). This works if you realize that support is just as important as the development/design side.

So these are the directions we feel like going because it makes life nicer for all :)

373 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 100 and 199 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

+1 for PHPStorm

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