this seems interesting, and directly related to how envato marketplace works: (it should answer the question “who is the seller”, and the answer should be “envato”)
Thank you for your e-mail to the VAT 2015 mailbox regarding the impact on Digital Goods Store Ltd.
Internet portals, gateways and marketplaces are presumed to be making the supply to the consumer unless the supplier is explicitly indicated as such in both the contractual arrangements and in any documentation issued to the customer.1. It authorises the charge to the customer – this includes the portal deciding that the customer’s account, credit or debit card or other means of payment can be charged as payment for the service OR 2. It authorises the delivery of the service – this includes sending approval to the supplier to commence delivery, delivering the product itself or instructing a third party to deliver OR 3. It sets the general terms and conditions of the sale with which the customer has to agree before the sale can take place, which includes the terms and conditions set by the portal for use of its site by the customer. If any one of these conditions apply you are treated as making the supply to the customer. Therefore, from the description you have provided, it sounds as if these provisions apply as you initiate the payment flow and the delivery to the customer. Yours sincerely Desmond Farndell CTA Senior Policy Adviser VAT Supply Team/ Indirect Tax Directorate/HMRC/100 Parliament St/London/SW1A 2BQ
However the portal cannot explicitly indicate the supplier as such if:
This is one very sane response and Envato should take note that sane answers can be formulated and issued into the wild. Nothing apocalyptic will happen.
You just don’t do this sort of flip testing for this sort of stuff. This is not design A/B testing. It seems to me Envato has been playing poker latelly. Many bluff moves like support, VAT, direct sellers, now cart. You are making us nervous as you are incresingly less predictable, if not down right unpredictable.
Are you really playing this game? Really? Really really? Really really really?
Why would one have trust in buying here when their purchase flow changes back and forth? This is one explanation for our sudden drop in sales.
Really really Envato?
Regarding support, I keep hearing separate ratings for the theme and support service, and so on. You are looking at it the wrong way. It’s all about the experience and you can’t separate one from the other. This is all the buyer cares about: the experience, the package, how he feels after your product has done what it needed to do for him. The rest is professionals talking to other professionals.
This is why I must express, one more time , the need for a shift from star ratings (this is so 90s) to a more contemporary, review based approach (think Amazon). Aren’t we living in the age of transparency, of social media, of empowering the individual, and so on? So why wouldn’t we trust good, decent buyers to express their opinion, and/or allow others to up-vote that? Oh sure, not all buyers are like that. Some are real … (you name them), you might say. But, from our experience, thats the minority (quite a small one actually, vocal, but small). Why don’t we trust the large majority of buyers that genuinely understand things, and appreciate value and quality?
Don’t know if others noticed this, but Kriesi just broke the 100K limit!!! Good for him and his team.
Talk about romanian brotherhood (sau sa ne avem ca fratii)
Hi. Shellshock is orders or magnitude worst then Heartbleed because we are talking about taking over servers instead of sniffing for info.
Hi. We’re from the other side of the Prut (Iasi).
@justcallmetom Can you be our customer? Pretty please?