Some time ago I had a theme that was disabled too. Did I got any warning or email? No… And after contacting support I knew the reason: it had some HTML validation errors (a user opened a ticket after me having sent over 45 support emails to him).
It was kind of a joke to me, because most of the best selling themes here have these errors
I understand that “Envato” can’t test all errors/bugs that buyers complain about, but talking to the author before disabling the theme always sounded more fair to me.
Exactly mate! My theme is back up, I made an update, didn’t upload any files and just mentioned it didn’t make any sense. The final story is that I got my theme disabled for about half a day and the theme is exactly the same
Just something to improve here that envato should look at I think
Of course, that’s pretty easy to do but not a reason to disable a theme, I’m powerless now
Yes, I assume it could be more resilient to user misunderstand there but soft disable a theme because of that?
We just got our theme disabled, here’s the fantastic explanation why:
1. Post Type: Video does not work. http://envato.d.pr/2Z3Z/1q5xlBPp
2. Please consider this report by one of your customers: “I have to configure Google API key just to avoid a PHP error”
1. The option is to put the video id not the youtube url (it would say video url if it was to put the url)
2. The issue has been solved quite a couple of updates back
I mean, it was soft disabled because of two “bugs” that don’t exist, sorry to create a post for this but feeling really frustrated and angry, and loosing money! My question is, did the reviewer really look this through? Shouldn’t the author have something to say or have a priority line for these cases?
Because now, most probably will have it disabled for a day.
Am I wrong?
I think it is an awesome idea that can benefit the client and the developer. Some buyers rush on giving a bad rating sometimes, when the buyer would be glad to help, replying to those ratings could help the developer spot problems and further help customers
So no it’s not like buying a car and not having a driver license, it’s more like buying a car and not being able to fix a broken motor because you are no mechanic!!!....
No, sorry, in that analogy a broken motor would be a broken theme. And seems that the theme you have is working good, you just don’t know how to handle it, well if you didn’t knew how to turn the pc that would be even tougher
We’re not accusing you of nothing just to be clear, but the mentality is all wrong I’m afraid.
Try some small steps, I’m pretty sure you’re able to customize it without that much effort
You seem to want a refund for something in the end you’ll have anyway, like buying a car and asking for a refund because you don’t have a drivers license and in the end have the car and the refund.
I know a theme isn’t a physical product but the idea is the same, and it’s a stock market, 60$ is just a tiny tiny price you pay for the quality you get