Posts by plusquare

535 posts
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plusquare says

In meantime I can’t properly think of another product, because I don’t know the minimum level of quality in TF. Once I know the level, then I can atleast make products of minimum quality.

This is a bad way of thinking :D push yourself!

535 posts
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plusquare says

Some time ago I had a theme that was disabled too. Did I got any warning or email? No… And after contacting support I knew the reason: it had some HTML validation errors (a user opened a ticket after me having sent over 45 support emails to him).
It was kind of a joke to me, because most of the best selling themes here have these errors ;)
I understand that “Envato” can’t test all errors/bugs that buyers complain about, but talking to the author before disabling the theme always sounded more fair to me.

Exactly mate! My theme is back up, I made an update, didn’t upload any files and just mentioned it didn’t make any sense. The final story is that I got my theme disabled for about half a day and the theme is exactly the same :p

Just something to improve here that envato should look at I think

535 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal
plusquare says

Of course, that’s pretty easy to do but not a reason to disable a theme, I’m powerless now :P

535 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal
plusquare says

Thanks mate :)

535 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
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  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
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plusquare says

Yes, I assume it could be more resilient to user misunderstand there but soft disable a theme because of that? :D

535 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal
plusquare says

We just got our theme disabled, here’s the fantastic explanation why:

1. Post Type: Video does not work. http://envato.d.pr/2Z3Z/1q5xlBPp

2. Please consider this report by one of your customers: “I have to configure Google API key just to avoid a PHP error”

But since:

1. The option is to put the video id not the youtube url (it would say video url if it was to put the url)

2. The issue has been solved quite a couple of updates back

I mean, it was soft disabled because of two “bugs” that don’t exist, sorry to create a post for this but feeling really frustrated and angry, and loosing money! My question is, did the reviewer really look this through? Shouldn’t the author have something to say or have a priority line for these cases?

Because now, most probably will have it disabled for a day.

Am I wrong? :D

535 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal
plusquare says

We’re still in the early stages of the ratings feature and this is definitely something we’re looking at. We’ll have more details as we move forward :)

Great news! :)

535 posts
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plusquare says

I think it is an awesome idea that can benefit the client and the developer. Some buyers rush on giving a bad rating sometimes, when the buyer would be glad to help, replying to those ratings could help the developer spot problems and further help customers :)

535 posts
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal
plusquare says

So no it’s not like buying a car and not having a driver license, it’s more like buying a car and not being able to fix a broken motor because you are no mechanic!!!....

No, sorry, in that analogy a broken motor would be a broken theme. And seems that the theme you have is working good, you just don’t know how to handle it, well if you didn’t knew how to turn the pc that would be even tougher :D

We’re not accusing you of nothing just to be clear, but the mentality is all wrong I’m afraid.

Try some small steps, I’m pretty sure you’re able to customize it without that much effort

535 posts
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  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Portugal
plusquare says

You seem to want a refund for something in the end you’ll have anyway, like buying a car and asking for a refund because you don’t have a drivers license and in the end have the car and the refund.

I know a theme isn’t a physical product but the idea is the same, and it’s a stock market, 60$ is just a tiny tiny price you pay for the quality you get

Regards

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