Recently I found that the items comments section is improved and the potential of making use of it as main support tool become very promising in conjunction with the basic contact form in the user profile for private communication when needed.
I have few suggestions to improve them a little bit if this is possible.
For the comments section: - The ability to open images in the comment content in a lightbox to view the full size (images are scaled down to fit the comments width). - Basic editor for the reply textarea (Bold. Italic, Underline, List, Link, Image, Code), I know we can insert HTML, but I’m asking for faster typing. - The ability to pin comments (to stick the important or open issues until they’re solved). - The ability to order the comments (Newest/Oldest).
For the profile contact form: - Just one thing, leave purchase information forever. I really can’t understand the secret behind the 7 days limit. If it’s possible include the purchase information in the email body.
I don’t know if these points are easily applicable, but I’m just sharing my thoughts. Thanks in advance.
I have a question regarding the situation of CPT.
I’m now rewriting my own framework to reflect the latest (and hopefully the expecting future) requirements. And found myself in a dilemma.
I can understand the reason for putting the CPT in a plugin, so its content is accessible. The problem is, some sort of CPT to be shown in the front end, needs custom page templates and complicated styling which is not very easy to make sure that it will work well with every theme. Not as easy as shortcodes. Sometimes it’s more related to my specific.
Is it ok to make the CPT available in the back end, but leave the responsibility of showing its content on the front end on the user? (will have to copy the related page templates to he new theme and modify the code a little bit to fit in the new theme’s page containers).
I know this not acceptable if we take this from plugin development approach, but as you know, here in Themeforest, Will mostly will take this from theme-extended-functionality approach. I mean at the end I will leave the user with working and styled shortcodes, but CPT will put too much extra work for example to style things twice (or more) once to fit in my own theme and another to fit generally in any theme.
For example, I have a CPT for page sections, something to create different page section with different content types (recent work, recent posts, images, videos …etc) with custom background with some features like parallax effects. This sections I designed to be used in my theme layout, but I can’t imagine how it will work and look in other layouts.
I even thought that I may disable this specific CPT in other themes and enable it only in my themes (with a check for theme author or theme name) to avoid the difficulties of guaranteeing that it will work with any theme.
Another example a plugin like WooCommerce, even that it’s meant to be universal with any theme (not exactly our case, theme developers), the user will need to dive into the code a little to get it viewed properly and fit in the site structure.
Thanks in advance
Thanks, that’s clear enough
I searched everywhere and read this …
and this …
Which should be the current requirements
and this discussion …
and this article …
Which are 2 years old.
And I’m confused about the implementation of shortcodes and custom post types/taxonomies. I read a lot of discussions talking about including them in separate plugins (actually more than being able to be all read), but in the other hand nothing about them in the two article above (1 & 2).
I also found some discussions newer that the discussion and article mentioned above (3 & 4), and it saying that separating to plugins is not required …http://themeforest.net/forums/thread/are-the-shortcodes-still-allowed-in-the-themes/119725
So, including shortcodes and custom post types as separate plugins is required or not? Am I missing an article or announcement which clarifies this?
Actually nothing changed!! Check this …http://themeforest.net/forums/thread/a-more-balanced-envato-market-important-changes/140925?page=32#1126373
So, the changes are actually.. nothing?!!
Based on the $100 example I still get 70% of the sale. I just wonder is it make sense to show 12.5% in my earnings page while it’s 30%? I mean if you want to say 12.5% of ITEM PRICE (not list price as you mentioned).. how can I know my ITEM PRICE?
For example, my item’s price is $48 (as shown to me), the fee rate says 12.5% (which means 87.5% for me, logically), my actual earning of a sale is $33.6 which is 70%! Super confusing!!
Hi everyone, just noticed that the sales commission rates are changed. Instead of getting 70%, the earnings tab says Envato takes just 12.5% of my sales. Anybody noticed that? I didn’t find any announcements about that. Also this didn’t reflect to my sales yet, or maybe it’s still fresh changes and I didn’t make sales after this changes yet.Check this … http://d2mdw063ttlqtq.cloudfront.net/resources/rates/envato_author_fee_schedule_(sept_2014).pdf
Would this mean I can’t sell my support anymore? What next, paid customisations, so I can’t charge for customisations anymore?
This is another problem Envato have to deal with if they insist on their policy change. Many authors already offer paid support how can you deal with this.
Please guys give suggestions for this situation. If anyone interested in reading my suggestion, it’s in the previous page … http://themeforest.net/forums/thread/item-support-timeout-gathering-more-data/140559?page=21#1109070
Even though I’m not that of a big seller on Envato I have lots of experience as a buyer and a seller too. I also have 15+ yrs of support related experience(in fact I make my living and more out of it still) so I hope my comments will be useful for the community.
First of all I have to draw the line and make sure that I don’t accept Envato(or any partner of mine) to change terms without asking me and on top of that downgrading me from a partner to an employee.
But for the sake of this discussion lets I say I was asked and accepted(digitally signed) the new terms.
I find it rather annoying having to go back and forth from Envato to my email or my own support platform when clients come from Envato, no1. priority should be Envato building a support system that they can manage and review. Having a two or three way support system will only add problems to this. Next I must comment and criticize the way that Envato is trying to use the support feature(which I believe is essential overall) and that is screwing the Authors. If Envato said that we ll get paid for adding support on our items lets say 80% of the item price per month after a 1 month free support then everyone would be happy. Since Envato must make some money out of it they should either add their 30% on top of that or subtract it from the Authors which is actually what will happen.
In this case as it seems we’ll get paid much less than 80% of the price item for support AND give away 30% of that price. In fact they are trying to squeeze our profits so they will get their own profit without offering any service to us or to buyers while at the same time they are forcing us to deliver support within a few days(I already do this but I choose to I’m not forced by anyone and will never be, ever!). That alone is a strong reason to believe that Envato will fail to this new project they are trying to setup.As a conclusion, you cant add a middle man in a support service unless that middle man offers a part of the service too. Envato doesn’t offer anything here, not even the support system itself.
^ This! .. I don’t want to repeat things, but there is no “Thumbs Up” button here (maybe a future improvement you can add).
downgrading me from a partner to an employee.
This is a very good point I wanted to stress on. Mandatory support without even a support tool, like an employee without a desk!
My advise is to start with developing a support system like many others said, this support system can be with reasonable monthly subscription (something make us choose to pay, not forcing us to cut of our income and time). After one year or so of running it successfully, you can start to offer “Pro” support packages by the authors who decide to opt-in this “Pro” support program, the others who didn’t opt-in, will continue offering standard support.
For example when you go to the support section of each buyer/item, you will find either both standard & pro support OR standard support only. Standard is the same as the current free support that any author here offer, not required, the pro is the one that you pay for (as a buyer) and is required to be in a specific timeframe or so. If the author choose not to offer support at all, there is no “Support” tab is his profile/items page.
“Pro” support packages, can guarantee faster response, several support methods (email, chat, phone… etc, Inside the support system that Envato should develop first) and any other advantages over the standard support that make the buyer choose to pay for it. In the same time you don’t force the author to offer it if he\she can’t.
The Specs of a support system that I’m looking for
Myself after trying different types of support systems (email, forums, tickets), I prefer the private tickets system (for personal information like server information, passwords .. etc) with FAQs section (like in the current item comments) for not answering a repeated question several times, and the ability to create replies with text formatting (bold, italic, lists, links …etc), inserting images (even from external host) and of course code highlighting.
It also need to have a good search and filtering capabilities, and of course ticket status feature (open, solved, closed, pending …etc).
Hope that suggestion make sense.
1. Envato needs to spend the time and money to build and host a complete and functional support system for all of us to use. Something that integrates completely with our products, with buyer licenses, and any other pertinent info that makes managing a support system for Envato products easier to maintain. As a whole, the author community has wasted millions of hours, each of us coming up with our own support systems. Just setting up a support system alone is a huge task… and if you want to integrate it with the API and sales data that a whole other huge undertaking. Envato could have a single, centralized support system will all the bells and whistles that we can just “use”. How nice would that be!
2. Envato should employ a support staff to answer basic HTML, CSS, WordPress, etc. support questions (and give authors a quick button in “Envato’s new wonderful support system” to push these questions off to) so authors don’t need to support questions that are “general” questions… We should only need to answer questions that pertain to our specific files.
3. There should be a full set of FAQs on Envato for all the major project categories that we can link to for general question as well… Even if it’s an author populated archive. Just something that we can all use without each author having to create their own on their own support system.
There’s probably a whole slew of other things that Envato could do “for the authors” to help us optimize our time, create better files, create better customer relationships, and generate more money for everyone. But it seems all the burden and expectations gets put on authors, with limited resources and time, trying to figure these things out flying by the seat of our pants.
+1Envato should initiate these kind of things first and then think about mandatory support. Replying the buyer questions that are not related to item is a huge burden – that should be handled through centralized help section. We better do these kind of efforts and then call ourselves “COMMUNITY”.