I would even say that it looks like they have huge issues with support staff. Tickets are processed tremendously slowly.
Maybe I should apply for that job and the first task would be completing my withdrawal by myself
Yes thats fine when something went wrong, humans/machines are making mistakes. But I think I already waited too long for my money. I sent them all necessary mails and details to proceed with the withdrawal.
Withdrawal of all earnings at 31 Dec 2012 23:59:59 via Moneybookers to [mymail]. To be processed on 15 Jan 2013. Requested on 14 Dec 2012
No I submitted the withdrawal on the 14th of december.
No, the withdrawal has not been made. I still see it at the right side in my withdrawal tab.
First of all..I know its the wrong place to complain about it. But seriously I am wating now 3 weeks for my december withdrawal.
I already sent 2 support tickets and it seems payment issues are handled slower than other issues. I also sent a file issue and it was solved in 2 days. Payment issues take up to 5 days to get answered. Serious?
My first support ticket was closed and you told me that manual transfer will be made at friday.. This was over a week ago and last friday I also did not get any money. In the first ticket you told me that the withdrawal could not completed, because something is wrong with my mail address, but I can not believe that. A friend sent money to the same address and it was working without any problems. I sent you also an alternative mail address and paypal mail addresses. Honestly I think that you are holding back my money with purpose!!
This is a serious issue. I am not talking about a few dollars, I am wating for several thousand dollars. Thats a heavy issue for me and never thought that you are treating an auhtor like that, who already sold over 100,000$ for you.
Here is the number of the current opened ticket: Ticket ID: XSH-575-67356
Yes I already mentioned that in my previous comment:
I already get an answer of the support, that my mail address is not correct, but there is nothing wrong with it. I double checked it and its the same mail address I am using for months to withdrawal.
Its really annyoing waiting 5 days or more for an answer. The easiest solution is to try it again to send my money to moneybookers. I am sure its working. My mail address is correct and I also did not get any message from moneybookers that it failed.
So….whats going on now?
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