Posts by radykal

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

That would be nice.

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says


I would even say that it looks like they have huge issues with support staff. Tickets are processed tremendously slowly.
http://codecanyon.net/forums/thread/the-envato-support-team-is-hiring/85461

Maybe I should apply for that job and the first task would be completing my withdrawal by myself :)

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

Yes thats fine when something went wrong, humans/machines are making mistakes. But I think I already waited too long for my money. I sent them all necessary mails and details to proceed with the withdrawal.

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

Withdrawal of all earnings at 31 Dec 2012 23:59:59 via Moneybookers to [mymail]. To be processed on 15 Jan 2013. Requested on 14 Dec 2012

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

No I submitted the withdrawal on the 14th of december.

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

No, the withdrawal has not been made. I still see it at the right side in my withdrawal tab.

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

First of all..I know its the wrong place to complain about it. But seriously I am wating now 3 weeks for my december withdrawal.

I already sent 2 support tickets and it seems payment issues are handled slower than other issues. I also sent a file issue and it was solved in 2 days. Payment issues take up to 5 days to get answered. Serious?

My first support ticket was closed and you told me that manual transfer will be made at friday.. This was over a week ago and last friday I also did not get any money. In the first ticket you told me that the withdrawal could not completed, because something is wrong with my mail address, but I can not believe that. A friend sent money to the same address and it was working without any problems. I sent you also an alternative mail address and paypal mail addresses. Honestly I think that you are holding back my money with purpose!!

This is a serious issue. I am not talking about a few dollars, I am wating for several thousand dollars. Thats a heavy issue for me and never thought that you are treating an auhtor like that, who already sold over 100,000$ for you.

Here is the number of the current opened ticket: Ticket ID: XSH-575-67356

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

Interesting…

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

Yes I already mentioned that in my previous comment:

I already get an answer of the support, that my mail address is not correct, but there is nothing wrong with it. I double checked it and its the same mail address I am using for months to withdrawal.

Its really annyoing waiting 5 days or more for an answer. The easiest solution is to try it again to send my money to moneybookers. I am sure its working. My mail address is correct and I also did not get any message from moneybookers that it failed.

563 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 10 and 49 items
  • Contributed a Blog Post
  • Exclusive Author
  • Germany
  • Has been a member for 5-6 years
+1 more
radykal says

So….whats going on now?

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