Surprised but not in really pleasant way.
What is the trick? I even expected some kind of optical illusion like if you look long enough you’ll discover it is not even a face.
Typography, space, alignment (for headlines) not good, too much white space, empty space above footer, bad responsive version, inner pages too much simple… work more on details.
Problem is when I get notification on my phone for every support email, if I’m busy working on another project or if it is my “spare time” it distracts me.
Maybe it is better practice to answer support questions only in certain time during working hours?
Thanks for your answers. I’m always polite but you know… when question is really important I try to answer asap but for this kind of questions it is better to wait for some time before answer because they will probably find what they asked for in that time. Really don’t need to be expert to find files in folder. @purethemes texter seems useful I might try.
So I got a “support” question, something like this…”Do you have any documentation for theme?”. I answered “yes, there is folder with documentation named theme-documentation inside zip file you downloaded”, next question I got is “where is xml file?” I got pissed off, come on, can’t you see which files you got when you unzipped downloaded zip file? I didn’t answer anything yet…
How do you handle those kind of “support” questions?
I suppose some customers just need to chat sometimes.
nagaemas, that one looks nice but I don’t see example with slider captions?
Swiper slider looks nice, too bad it is not working on older Android https://github.com/nolimits4web/Swiper/issues/1183
I suppose you know that premium slider plugin(s) from Codecanyon, that are used for selling with premium WordPress themes, are not updated for a long time and they are not officially compatible with newest WP. I’m not sure is it allowed to mention which slider(s) I’m talking about but I suppose authors know.
My question is is it worth to include them in new themes anymore?
bigtreeisland, you’re talking about multipurpose themes, they have it’s customers and marketplace but there are also small themes, niche themes that are easier for code customization.
Regarding support and bug fix, personally I respond support questions in 24 hours most of the time, if a buyer finds bug in theme (usually if theme is new) I will fix that and send him code even before official theme update (uploading, review, etc). Everything depends on author and it is not ok to generalize your experience and say nothing is good.
Among buyers there is lot of developers with different level of knowledge, some of them are able to create theme from psd (and have time for that), some of them find it easier just to customize ready themes. There is place for everybody.
bigtreeisland you could contact theme developer to get explanation. Developers here are concerned for their reputation most of the time and are willing to help most of the time. Also if you think theme is broken then report it to Envato and they will check and ask author to fix it.
Also can you please send me in private message links for those marketplaces where you find better quality themes because when I try to find them I find nothing.