So I got a “support” question, something like this…”Do you have any documentation for theme?”. I answered “yes, there is folder with documentation named theme-documentation inside zip file you downloaded”, next question I got is “where is xml file?” I got pissed off, come on, can’t you see which files you got when you unzipped downloaded zip file? I didn’t answer anything yet…
How do you handle those kind of “support” questions?
I suppose some customers just need to chat sometimes.
nagaemas, that one looks nice but I don’t see example with slider captions?
Swiper slider looks nice, too bad it is not working on older Android https://github.com/nolimits4web/Swiper/issues/1183
I suppose you know that premium slider plugin(s) from Codecanyon, that are used for selling with premium WordPress themes, are not updated for a long time and they are not officially compatible with newest WP. I’m not sure is it allowed to mention which slider(s) I’m talking about but I suppose authors know.
My question is is it worth to include them in new themes anymore?
bigtreeisland, you’re talking about multipurpose themes, they have it’s customers and marketplace but there are also small themes, niche themes that are easier for code customization.
Regarding support and bug fix, personally I respond support questions in 24 hours most of the time, if a buyer finds bug in theme (usually if theme is new) I will fix that and send him code even before official theme update (uploading, review, etc). Everything depends on author and it is not ok to generalize your experience and say nothing is good.
Among buyers there is lot of developers with different level of knowledge, some of them are able to create theme from psd (and have time for that), some of them find it easier just to customize ready themes. There is place for everybody.
bigtreeisland you could contact theme developer to get explanation. Developers here are concerned for their reputation most of the time and are willing to help most of the time. Also if you think theme is broken then report it to Envato and they will check and ask author to fix it.
Also can you please send me in private message links for those marketplaces where you find better quality themes because when I try to find them I find nothing.
For buyers who have salary in euros, prices in dollars are higher now. Now they need more euros for e.g. 40 dollars price compared to times when dollar was cheaper.
codehandling, you missed option “same ”
Maybe dollar exchange rate to euro has some impact on sales, I’m wondering why nobody mentioned that, or maybe I didn’t see.
halfdata saidI’m 100 % sure ! The authors are using the same name?!
Mock_up_store saidAre you sure that it is the same author? Sometimes people buy items and re-sell them breaking any copyright law.
I forgot to mention that they are selling exactly the SAME items to other martket places!!
That doesn’t mean anything. Anybody can open account with any name he/she wants and resell items. I don’t think any author could be so naive (not saying another word for this) to do that, they would at least change styling and colors on items.
My question is for Envato how we, authors are protected from this?