I can only speak from my own experience but there are most certainly themes that have much higher installation difficulty than others even after reading and following the provided directions word for word.
There are also beautifully developed and organized themes too which are a great pleasure to work with though.
I haven’t once felt a need to contact a theme author directly but I’ve had to work through plenty of difficult installation that made the $35 cut (70% of $50) not worth the effort.It really is a mixed bag which is indicative of a library of themes not having a standard way of development, demo content, or setup steps.
One more reason why theme authors should be the first to provide installation service for their themes.
Envato Studio WP “experts” will usually blame theme and theme’s author that it is broken theme and can’t be installed. They don’t even try to get and read theme documentation from customer.
So basically authors don’t have option to work on installation service only for their themes, there is option to accept all installation requests or leave your themes to be installed by someone else (that this new link will lead to), am I correct?
Like many other authors I already had bad experience with customers who purchased my theme, then ordered installation service by “WordPress expert” from Envato Studio (instead of ordering it from me, which correct linking would help), who didn’t know how to do that, then in the end I had to do installation for free.
Personally I don’t think there is big interest in this service because buyers can manipulate with low ratings and force authors to do services for free.
First to say that I like this framework, especially page builder and I would like to use it in my themes.
However I have 2 issues with it.
1. It is not really an issue but I noticed that theme’s custom post types need to have defined menu position 4 or greater number because if they don’t have menu position defined or have 2 or 3 then first of them is somehow rewrited by Unyson link in Dashboard. It somehow disappears. But everything is fine if menu position is 4.
2. Is it possible that custom created shortcodes (inside folder “framework-customizations/etc…”) can be added via plugin, not in theme? I would like to create new shortcodes but since we got official response from Themeforest staff that framework will be allowed only as plugin I’m not sure is it allowed to add this customization in theme?
You should open support ticket. I had similar situation with nonsense comment not in English. I open support ticket and it was removed. Main reason here can be that it is not written in English as only allowed language here.