Will I be able to keep my current support structure? Currently people can contact me via
- Contact Form
- Item Comments
- Dedicate Support Center
I don’t like to redirect people back to the marketplace form my help desk when they like to contact me.
And what if people who purchased my file 2 years ago and because of a (free) update they have some troubles? I would be really pissed if I can update, noticed that my site is broken and I a have to buy a support package just to continue my business.
Some of my buyers have only purchased a single file here and never came back (at least what they told me)
What if I opt-out but provide cheaper paid support outside the marketplace? I can do that right?
Well I know for sure that you don’t get VAT number (VAT-ID) if you are not eligible for it – you don’t have to pay or collect VAT if you don’t reach certain amount of money per year. In Lithuania it is 150 000 Lithuanian litas – around 55555 $
I am not required to pay VAT even if I sell to european clients if I do not reach certain sum of money per year.So I guess it’s just those who earn alot :))) – Themeforest
In Italy over 6000€ you must have a “partita Iva”. Basically you are a professional, paying a lot of taxes, VAT included (here is called IVA).Then another funny point: how will be possible to match every country’s custom taxation? just impossible imho
Only good point: under 30K € (if you are younger than 35 years) you pay a forfait of 5% on the whole revenues. Then no VAT.
In Austria the limit were you don’t have to pay VAT (and add it to your invoices) is around € 4500,- but you can “opt-in” if you’re under the limit.
Above this amount you have to include VAT for buyers inside the EU without VAT-ID or inside Austria with or without ID
Even this sentence is complicated
You should remove this cap for certain plugins which get a lot of updates. Some algorithms which determine how often the plugin was updated in a certain period. My plugin is available for over two years now and it got many updates since than.
Like to wait a bit so they can fix the first bugs
I’ve added a “Compare Earnings” feature to Dashboard Plus:
It let you compare your earnings with the previous month/year
as mentioned more email options would be nice!
Can you elaborate on “more email options?”
currently the only email I can define is the global marketplace email address. I’ll get all messages like update information, forum subscriptions, newsletter, item related stuff AND support requests from my contact form
I like to define an email address when people contact me (via profile) because I can forward it directly to my support system which makes things a lot easier.
Hope that makes sense!
What will stop a buyer to give you two 1 star ratings?
Personally I don’t care much about rating. I’ve noticed many simple rate 1 star for “bad support” without even demand some. You always have some of these buyers but the overall rating wont suffer in the long run
I hope Envato will go in a direction where the ratings are less important and the overall rating reflect the most recent ratings. Why include ratings from over two year for instance when the item is constantly updating. The apple store does it better by depending ratings on certain version.