We believe authors should be compensated for the support they provide. We recommend authors only provide support within the definition and stick to the periods included/purchased by the buyer.
Have you ever did support for something in the past Andrew? Have you ever did it for your own product which you are proud of? I doubt it.
I’m happy to give support to my product, not because I’m required to do so, not because of the money but for making the user happy. If you force me to do support within the definition you force me to make my customer unhappy. I don’t like this, the buyer doesn’t like this and I don’t think Envato doesn’t like it either.
You think we should be compensated for the support we provide so why charge us 30% “support fee” – I don’t get it.
And please answer questions which supposed to get a simple yes or no with one of them.
One of the things we’re trying to achieve here is providing clarity for buyers. So a situation where buyers are seeing inconsistencies between what it says on the purchase panel and what it says in the item description would work against this by confusing them. What this means practically will be clearer once the updated Item Promotion Guidelines are available on September 1st.
Than why you do it? If I put a big button in my item page with “Free Support included – no need to purchase support package” should confuse buyers more than it does with the support pack options and VAT-after-purchase thing.
I would opt-in for support package but clearly say buyers don’t have to buy them cause I provide it for free. Or do you plan a support solution for authors? I don’t think so.
There will be no change to how the private message functionality works as part of the initial release but it is something we are looking at improving going forward.Yeah, as always introduce something which is crappy right from the start and eventuell get fixed month later
And why don’t YOU make clear the buyer is not able to request support when there’s no support package available? You get 30% revenue for nothing.
Buyers will still be able to see the support tab and use the support functionality even if they don’t have a valid support entitlement. Under the new item support policy, authors are fully entitled to ask buyers to renew their support if they are seeking assistance when their support has expired.
Again Envato you are throwing something at us which is far from finished. Even if you have another Month left I’m sure this will be a mess. You’ve lost confidence.
What if buyer purchased next to my item an addon which is much cheaper and a support package for only the addon? I can’t refuse a question which is related to the main item, or?
one more thing:
What is if an customer assumes the plugin is working this way but it doesn’t? I have many features and things going on and I wont put everything on the item detail page
Ok, since most of the statements are not clear and I’m not good in finding a good question I did some test support cases
Case 1:Buyer: Hey your plugin doesn’t work!
Me: Hi! Please get a support package
B: What? Why?
M: Envato requires you to purchase a package in order to get support from me
B: But you item is broken
M: Sorry, I can’t help you without support package
B: ok, I’ve got that package, can you fix that now?
M: ok let me check….seems like server issue. Sorry this is out of scope of support
B: What? dafuq!
Case 2:B: Hey I have found a bug in your plugin. It’s not working next to my 38 others
M: Ok, just checked and it seems it conflicts with plugin #13. Can you contact the developer?
B: Everything’s fine before I’ve activated your plugin. It doesn’t work as described
M: Sorry this is out of scope of support – Please read Envato guidelines
B: What? dafuq!
Case 3:B: Hey can you help me setting up your plugin? I’m a noob.
M: Sorry, but this is out of the scope of support.
B: But I’ve purchased a support package just for that!
M: Sorry, since Installation service is not part of support you have to contact a webdeveloper or go to the Envato Studio (requires some extra fee)
B: What? dafuq!
I don’t have to say that all of them eventually cause a 1 star rating and I don’t have to say that probably all of them are angry.
And if I don’t mention Envato causing the additional fee I’m sure the would blame me to get some extra bucks without any return.
So if anybody willing to form questions based on these cases feel free to quote them
no, private rooms
You have an own bedroom (and sometimes own bathroom) and share kitchen and living room depending on the apartment
If you like to check out the city you’ll hardly be there and if you’ll meet mostly nice people
We haven’t booked yet. You should also check for private room as it’s often cheaper and we hadn’t problems wit room mates. They’re usually friendly
I’m currently in Miami, FL and will later go to Vegas, LA and San Francisco. I always spent my nights in apartments via AirBnB and wont regret it.
It’s about $ 50 per night depending on the location. Also I recommend to not book to far away from the city center as you always have to go by bus/metro to reach your home and will cost additional money
ok, got it – the guys!
item based exclusivity would be nice though
I’ve just read some conversation at wpchat.com and came to this statement by Stephan Cronin:https://wpchat.com/t/themeforest-stats-and-trends-from-envatos-ben-chan/587/14
Can we sell exclusive per item already? How to set it up?