Unless nobody cares about authors getting the wrong message, i’d suggest to avoid locking threads without a valid reason. My 2c.
Hi guys, we have a policy where we will always post a response/reason for locking a thread. Looks like Calin left a great response in the thread some of you were referencing which covered not only assisting the author (via the correct channel – a support ticket) but by saying that we’ll bring the issue up internally with the right people and examine the process going forward. For the record, messages are supposed to be sent when items are disabled so we’ll investigate why the author never received one.
The very reason why we have forums is for our community to hold constructive discussion which we’ve always encouraged. If a discussion does not follow our guidelines, we reserve the right to lock it, but we will always provide a reason if it gets locked.
If anyone has any examples of locked threads in the past few months that you still think were unnecessary, please feel free to share them via a Support Ticket and put them to my attention. I’d be glad to double check them to see if there are any ways we can improve our moderation process.
Regarding the specific and unfortunate issue @uouapps encountered, we’ll check on that status of that ticket and will work directly with the author and then examine and ensure there is better consistency with the disablement process moving forward.
And as this specific thread is now resolved, yes, it makes sense to lock it.
Thanks for understanding and for bringing these issues to our attention.
No worries! Thanks again for reporting, you should get an e-mail from me in a moment or two.
For the record, the original post is here, and the reason the post was edited/removed was because the content of the post is not permitted in our forums. Our Helpful Hacker program is the correct place to go.
Thanks so much for your research, Goliath! Please note that we have a program called Helpful Hacker that can assist with these concerns directly. That’s where this kind of information should go, it’s not permitted in the forums. I will pass your information along to the Product Security guys on this occasion (and I will also touch base with you via e-mail momentarily) but should there be a next time, please make a report directly via the form linked from this page. Great work researching this issue and thanks so much for understanding!
As much as I’d love to believe Envato is changing, this is on par with how Envato has behaved for the last 4 years. I’d love to see this launch in 2016.
Hello GD, hope all is well! As the person who originally shared that screenshot with the AJ community I totally agree and understand how frustrating of an experience this has been. Not ideal at all! The reality is that the very first implementation of faceted search was deployed to 3DOcean as a primer for this overall project, and still exists today. What prevented the original project being completed was our migration from Solr to Elasticsearch which was well documented here. So the project could have been deployed 2 years ago but it would have been redundant within the Solr framework knowing that we were moving over to Elasticsearch. On top of that, our development team changed dramatically and in 2013 we established a dedicated team to Search. If anyone missed it, there’s a great roundup of what happened in/on the Search Team throughout 2013.
It may appear slow but things are being done the right way and for the right reasons, especially for long term success.
If anyone has not quite connected the dots yet, there is an awful lot happening at Envato and we’ve been much more forthcoming and transparent with what our plans are. We have purposely been getting the “experts” in each field to come directly to you and share this information with you either behind the scenes in small focus groups or right here in the forums. Michelle, Damir and Julian have all actively and passionately sought your input on Search. Justin continues to share UI tweaks and improvements while perpetually refining UX based on your valuable comments and feedback. Stewart, Cath and the rest of their team have tackled the massive item ratings project in incremental steps and continue to polish the experience over time based on continued surveys, usability reports and data analysis of usage. Shopping Cart functionality is also being developed as we speak, you may have seen Cath’s survey invitation about that recently. Our entire dev team roll out multiple deployments each day – some things you may be aware of – other things are improvements ‘under the hood’ that you may not know about. As a side note, we hope to collectively bring together all major and minor updates and some areas of what we are focusing on to you all in the near future simply to consolidate all the streams of good work and exciting projects in one place where one can obtain a ‘bigger picture’ of what’s going on at Envato. Stay tuned for that one.
So there are things are happening. Things are getting done. And more, much more, is on the way. And I can assure you that everyone on the Community Team and many others in the company continue to ensure that your voice is always at the forefront of every project we discuss and plan behind the scenes.
It’s okay to point the finger about what happened in the past. Personally, I totally get it, it’s unfortunate and it’s not ideal, and those of you that feel that way have every right to feel that way. But what I would encourage you to do is, take these kind of opportunities that Damir is presenting here. Get involved if you have a vested interest. Stand back and watch and see what comes of this if you feel like you’ve already given your best ideas and comments and don’t wish to participate this time around. Again, that’s completely okay. But opportunities are meant to be taken. But those that participate, we hope that it will bring greater satisfaction to you knowing that your direct contributions truly have the power to influence and change and direct the future of our Marketplaces.
“A pessimist is one who makes difficulties of his opportunities and an optimist is one who makes opportunities of his difficulties.”—Harry S. Truman
Our community have been asking for more involvement and it doesn’t matter about the past. Learn from the past (which Envato continues to do), and look towards the future. It’s great to develop wisdom based on our past and then apply it to our future, but as humans we can waste so much time over-analyzing and dwelling in the past. Instead, let’s focus on today and tomorrow, and let’s continue to work together to help improve what community and staff are all invested in and all passionate about – giving our talented authors and our loyal buyers the best possible experience on our Marketplaces that they need, want, and deserve.
I downloaded the Lista landing page but I don’t know what to do next. I am so lost. I tried opening the download but I don’t know where to customize it.
Hi there! Congratulations on your first ThemeForest purchase! Your first step to updating it is to go into the documentation folder of the item you purchased, open “index.html” and you will be able to find/read all the helpful documentation the author has provided. I checked the specific file you purchased and the author in question has even left contact details if you have questions. Hope this is enough to get you started, but if there are any specific, general questions you might have about installing or publishing a general landing page on a Web server (note that specific item support is not permitted here in the forums), leave a note and perhaps someone here will be able to assist you.
If you are brand new to HTML and CSS you might also like to read through tutorials we have on our sister site, Web Design Tuts and/or Tuts+ Premium. To go one step further, you can even hire a freelancer to update your item purchase for you via another of our services, Microlancer. Good luck!
Hi Evgeny, great catch! One of our developers from the search team actually has a dedicated thread open right now and this is a great question I’m sure he’d love to answer for you. If you don’t mind, please could you copy your question over to the following thread, it will help keep all the relevant information and conversation in the same thread. Thanks so much for understanding!http://videohive.net/forums/thread/search-engine-dev-team-updates-post-feedback-here/124038
We are extremely sorry for the site outage disruptions today. We’re locking this thread so we can channel all updates through one location, please see below:http://graphicriver.net/forums/thread/site-outage-update/125118
Thank you so much for understanding and again, we sincerely apologize for any inconvenience this may have caused.