Posts by scottwills

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scottwills Envato team says


This´s why Envato is the best marketplace for authors and buyers! Always innovating and concerned in imorove it. Keep it up with the good job!

@Scottwills, look at the above comment. Did you realize what you actually written in the title and description?

Following line is the announcement made on every authors dashboard and many authors not even grasped what was written in this thread description:

“We’re fixing the broken item upload progress bar, see how it’s changing.”

Semantics, especially when the post explains in full detail, but I totally agree! We’ll continue to pay careful attention to titles to ensure that they are not misleading in any way, certainly never our intention. For the record, we used “We’re fixing the broken item upload progress bar, see how it’s changing” on the Author Dashboard so I suspect we used brevity simply for the forums. But totally understand your point, thanks again for mentioning it!

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scottwills Envato team says
Ladies and gentlemen, we have our winners! Many congratulations to MSFX, TigerModules, and abhimanyusharma003 for some first class input and suggestions! Well done! You will each receive an Envato T-shirt and I’ll be in touch immediately after this announcement to get your address!

Thanks once again to everyone who posted response and suggestions, we really enjoyed reading everyone’s feedback and responses! We’ll be pulling together our new KB article soon!

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scottwills Envato team says

Honestly, what is the big deal? Really, I don’t get it?

Submit your item, once its Approved / Rejected you get an email, that’s more than enough for me.

I have no idea why anyone would keep coming back looking at the status of an item in a queue, that’s like sitting watching paint dry.

Start another theme, work on a side project, do client work, once your item is reviewed you get notified.

Simples.

Man, I love this advice. Thanks, LoveThemes, well said! What a great perspective on productivity! Which reminds me, I need to submit some new items, thanks for making me feel so bad… :D

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scottwills Envato team says

But just wondering that why the status idea suggested by authors being ignored? It can work correctly if you include the temporarily held items on queue until the item X reaches review point. Already explained in my previous comment. That’s technically possible with few additional lines of code. And it will work even if temporarily held items put back to queue or permanently deleted by author.

Hi VF! I wouldn’t say any of the suggestions here are being ignored, I’ve been reading and responding comments all day and your comment is less than an hour old in a thread only initiated today. :)

Glad to pass your idea along! It’s a great idea, but the logic may be flawed (please feel free to correct me if I misunderstood your idea in any way) because it makes several assumptions. It’s assuming there’s a definitive order to the way items are reviewed/published, that’s not true. Firstly, held items are going to be taken in and out of the queue (for review) all of the time. Secondly, all items are not created equally – 3 icons on GraphicRiver are technically quicker to review than a collection of 40 Photoshop Add-Ons. Also, different reviewers, working in different categories, working at different times of day, are going to have some effect on the order items are processed. There are probably several other variables too.

So any kind of “showing position” indicator is arbitrary and a false economy. Even if someone was at the very front of the queue, technically, other items could be reviewed before it (i.e. held and/or special circumstance items being handled by a different reviewer). It’s just the way the nature of our queues have changed.

Again, let me know if I misunderstood in any way. And please don’t think we’re not open to ideas, of course we are! Some of our best ideas have come from our community. :) I just want to help set expectations here that no new, additional functionality is planned for the immediate future. I’d personally love to see some extra functionality! How cool would this be for example?!

Average Review Times for the Category You Just Submitted To

This is fictitious data btw!

Hope this helps and makes sense.

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scottwills Envato team says


Probably there are “political reasons” why this can not be done or maybe some authors have a sort of preference in the queue. I don’t know the real motivation, simply I don’t feel a real support from you.
Exactly. Really I don’t want to hurt but it is inevitable to assume that crystal clear solution being ignored in front of our eyes and there is zero help from staff on this.

I can assure you that there are no preferences or bias in the queue. Even if the #1 biggest selling author on each Marketplace submits an item today, each item will always start off at the back of the queue and work its way naturally to the front of the queue. Just wanted to add that before any conspiracy theories start to appear. :)

To help describe what we fixed here if it’s not clear (as it might not be as evident on TF as it is on other Marketplaces with higher volumes of submissions), this is why we removed the progress bar:

An author submits an item and checks on the status after 4 days:

“Great!”, the author thinks. “Almost there (finally!)”

Day 5 comes and goes. The author starts to worry a little. The author thinks it will get published tomorrow. But day 6 and 7 comes and goes too and the author is totally confused because she’s now seeing this on Day 8:

Because of the infrastructure of our queues (and the possibility that held items can be temporarily removed and added back or processed at any point in the future), it’s no longer possible to show position in queue, and this is why we decided to make the change. It was either this or take down the progress bar completely and leave authors with nothing which I don’t think would have made anyone happy. :) So the Review Team have tried to come up with a solution that can provide perspective and status on submissions but without the broken, and confusing, progress bar functionality.

Is this a permanent change? Yes. Will additional features or functionality be added to the item status indicator in the future? I don’t know. There’s nothing planned that I know of so I would not expect them anytime soon. Tweaks and refinements might happen in the future, there’s always opportunity to make changes if something is necessary, important, or can help improve things, but no plans as of right now. But never say never of course. I can think of several things that COULD be added here, things like, show the total # of items in the queue, show the date of the oldest item in the queue, add color or icons to more clearly show the status of an item and so forth… But they are not on our immediate roadmap. For numerous, solid reasons, the solution coming in a couple of weeks is what the Review Team have decided upon. The change here is happening and scheduled, and this is merely an announcement to share what’s coming as a courtesy. No-one likes hidden surprises, not even us! :D

Hope this helps answer some of the questions here and I’ll continue to keep an eye out for subsequent questions that I can help try and provide answers for you.

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scottwills Envato team says

That seems an easy way to decrease the number of issues concerning the progress bar. What we really need is a reliable tool which give us an idea of the state of our upload. It is so difficult to indicate how many items are there before our?

It has become more complex to show the actual position of an item in the queue due to many reasons. Some are mentioned in the announcement here (e.g. items being temporarily removed from the queue and then later put back or processed) and other details were covered in Jarel’s previous post. Basically, if we continued to show you the position of each item in the queue, it would continue to create confusion as the value is likely to keep changing. Hence the new approach which, as you stated, is based on state of upload or “status” as we’re referring to it.


Wait a sec, scott… Is this going to be a permanent solution or will we get something that will tell us the progress of the review?

Hi Anps. As per above. Position in the queue or how far an item is progressing in the queue has been removed. It’s all about item “state” and “status” now to give authors a better idea of communicating whether an item is on schedule to be reviewed, or if we’re taking some extra time to help resolve any issues with a submission. Give it a chance and try it out when it launches and feel free to give us some feedback once it launches.

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scottwills Envato team says

Basically you removed the progress bar and added nothing else in return. Why writing 10 full paragraphs with useless stuff when you could’ve wrote everything in one paragraph? “Hello, we have decided to remove the progress bar and, instead, add the status of the item in the title(new, resubmission, update, disabled resubmission). Also there’s a new status “Special circumstances” for authors that upload lots of files.”

Hi FD! As well as announce what’s changing, we also wanted to apologize and try to explain the full story. By going into a bit more detail we also get to define those terms like “Special Circumstances”. If we didn’t do that, someone is likely to ask about it. Why not give you all the info we can to help everyone understand the finer details so there are no surprises when the changes take effect?

If anyone is short on time hopefully the first 5 sentences of the announcement give a good overview. I like your summary though, you’ve totally nailed it, thanks! :)

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scottwills Envato team says

I think the main problem was that bar went up to 80% and stopped or went back… loool that really got me “tickled”

Exactly! Very frustrating and made no sense.


Marketplaces are really changing lately, thumbs up for that!

Ah, well spotted, Mr. C! It’s going to be a busy month and a busy year! Everyone at Envato are working their socks off on some really exciting projects and we can’t wait to share them with you! Keep an eye on our roadmap for this year and how everything ties together.

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scottwills Envato team says
Update: Changes have now been deployed as of August 17.

Hi everyone,

We’re Fixing the Item Upload Progress Bar

It hasn’t been ideal that the Item Upload Progress Bar has been broken for a long time now, but we’re happy to report that we’ve got a solution in the works! We’d like to sincerely apologize for the inconvenience this has caused many of you but wanted to give you a heads-up about the improvement on its way.

The Story So Far

When it was originally released, the Item Upload Progress Bar was intended to provide authors with a visual indication of how items were progressing through the review queue system to make it easier for authors to monitor their submissions.

Unfortunately, the Upload Progress Bar stopped being useful when we made necessary internal system changes to help fine-tune the review process. Details about the fine-tuning process were made available by Jarel. These changes meant that the progress bar could no longer be relied upon as an indicator of actual progress or the true position of an item in the queue. This understandably led to a lot of confusion for our authors which we sincerely apologize for. Furthermore, we would like to apologize for the long delay prioritizing this project amongst all our other work. We know this is important to you and we’re really thankful for your patience.

We have been busy growing and redefining the Review Team to help address issues like this more quickly going forward. Although it may seem like changes have been slow, we have spent a lot of time behind the scenes hiring and training new team members and making some organizational changes along the way. Again, we’re looking forward to sharing more specific details about the Review Team in a future announcement, but nevertheless, no excuses are implied here for the delay resolving the broken functionality and purpose of the Upload Progress Bar – we’re sorry for the inconvenience this has caused.

Our Plans to Fix the Item Upload Progress Bar

What we’d like to share with you today are our immediate plans to fix this issue and give you a heads-up of what you can expect!

Planned Changes

  1. Firstly, we are going to get rid of the item upload progress bar. Don’t panic! ;) The information it provides can no longer be relied upon due to the complexity and mechanisms of the new queue system.

  2. In order to provide a higher level indication of progress, each item will instead have status information next to each item title. For example: “Item TitleState, Status.” A state for an item can either be:

    • New
    • Resubmission
    • Update
    • Disabled Resubmission

  3. A status for an item can be:





  4. Here’s a screenshot of what you can expect to see from your Author Dashboard:


When Will it Change?

Our plan is to release the change within the next couple of weeks. Once released, if you experience any problems or have any questions, please do not hesitate to let us know via a Support Ticket where we’d be glad to investigate and assist you!

Thank you so much again for your patience. We know how the broken Item Upload Progress Bar has caused confusion for many of you and we hope this new update will resolve any further confusion. We’ll swing-by this thread and add a quick update when the feature is live. Happy uploading! :)
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scottwills Envato team says

Oh no I missed a badge, because of small trip :-( , but yeh came 163 , 3 = profile number, 6 = multiple of 3

Totally got your priorities wrong, Abhi… Badges always come first, then vacation time, then food, then sleep, then life in general. ;) Don’t worry, we hope to have more opportunities to win this badge in the future. :)

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