If you click the “Help with WordPress install” link below your purchase on the downloads page, it’ll take you here:
See the section entitled “Upload the Proper Files to WordPress” – most likely you are trying to install the entire download package. You need to either unzip that, or download just the “Installable WordPress file only”
Hope that helps
sightsignal saidThe difference with those sites are that they were all planned and designed from top to bottom to account for content, spacing and the white background.
I’m gonna play devil’s advocate, but sites like google, reddit, wikipedia, apple… they have (by default) a white background… no one’s gone crazy over it yet. And like someone mentioned, most themeforest items have a white background. This is a strange backlash… yes, its bright as the sun, because we were used to the grey… which to me didn’t need to be “fixed” but I guess those polls said otherwise. Now, what really bothers me are these text changes…
That’s really the issue. There’s no problem with a white background in and of itself. The problem here is that it just doesn’t work with the rest of the site design. Some elements have too much contrast, others not enough. It’s just hard to look at. The site almost has a half-loaded feel. It feels unbalanced.
White backgrounds can look very sharp and professional. But the other design elements it the marketplace need to be reworked with the same aesthetic in mind for this to look good.
sevenspark saidNo purchase badge, so I think not yet purchased.
This is a general CodeCanyon forum. If you’ve purchased a product from the marketplaces, you should contact the author of that product directly (using the account you used to make the purchase) in order to receive support.If this is the product you’re referring to, just click the “Support” tab at the top of the product page to find out how to get support
He said “I have just had a website transferred over to me” – so it may be a case where this user has a client who purchased the item, but they’ve come here after tracking down the source and created their own account. In that case, they can receive support through their client’s account, which is why I directed them to that support forum with a note to post via the proper account.
This is a general CodeCanyon forum. If you’ve purchased a product from the marketplaces, you should contact the author of that product directly (using the account you used to make the purchase) in order to receive support.
If this is the product you’re referring to, just click the “Support” tab at the top of the product page to find out how to get support
I’ve talked to a fellow staff member and we’re going to sort this out. I’ll request to lock this. If you need some more info feel free to contact me.Thanks!
Locked on request – but I’d love to hear an update when you have a resolution! When you have an update, feel free to message me or one of the other mods and we can unlock it again for you