Posts by sevenspark

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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sevenspark Volunteer moderator says

Not the main point right now, of course, but down the road it’d be great to have a status.envato.com which would list the current status of the marketplaces, other Envato properties, the API, etc. Any currently known issues being investigated would be listed there.

We all understand that hiccups happen from time to time, but being able to quickly determine if the issue is known already will save users a lot of strife, and prevent Envato Support from being flooded with duplicate tickets once they’re already aware of the problem :)

It would be super simple like http://status.twitter.com/ , but this type of thing would be greatly appreciated :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

Hi Omar,

That’s definitely very important! I expect the staff will want you to open a support ticket to report it, so to expedite things I would recommend opening one and then posting the Ticket ID back here :)

http://support.envato.com/

Thanks!

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

Where can we stay apprised of the situation? Unfortunately it’s going to be a pretty miserable day until this gets resolved.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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sevenspark Volunteer moderator says

Hi Britewave,

Your site is working for me when I visit it.

If you have any further questions about your theme, you should contact the author directly through their Support Forum (this is a general forum you are currently posting in, not a product support forum).

You can see where support is provided for any product by clicking the “Support” tab on the product page: http://themeforest.net/item/redline-car-dealership-wordpress-theme/7582891/support

Hope that helps :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

In that case your best option would be to pose the pre-purchase question directly to the author.

You can post a comment here: http://themeforest.net/item/marketify-marketplace-wordpress-theme/6570786/comments

Or send them an email here: http://themeforest.net/user/Astoundify#from

The author will be able to best answer your questions. I believe you should also have a look at http://easydigitaldownloads.com , since that is the e-commerce platform the theme runs on.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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sevenspark Volunteer moderator says

Each regular license is single use – one license per site. So if you want to use a theme on two sites, you need to buy 2 licenses. For 3 sites you need 3 licenses, and so on.

Hope that helps :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

Note that in general, the photos you see in a demo won’t be included in the download package (they’re part of the demo site, not part of the theme). Authors generally don’t have distribution rights for those image. I doubt you did anything wrong – this is the standard way of doing things.

Also, if you read on the product description under the “Credits” section, you’ll see this message:

Preview image/video assets are for demonstration purposes only and are not included in the download package.
http://themeforest.net/item/oneup-one-page-parallax-retina-wordpress-theme/5901846

Hope that helps :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

You just need a regular license :)

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

can you tell me how to actually navigate to that spot from your home page??? i for the life of me cannot find a way to it? (please dont tell me i have to navigate my way through 355 pages to find it! If that is the case, this forum really needs proper nested cataloging…a sore point i have with the wordpress.org forum…which is absolutely useless. Posts disappear into the “endless linear list of help requests” within minutes, never to be seen or heard from again!!!)

On the Product Page, just click the “Support” tab at the top.

3429 posts
    Has referred 1000+ members Has sold $500,000+ on Envato Market Has collected 100+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+10 more
sevenspark Volunteer moderator says

Hi goannawebsites,

This is a general ThemeForest forum. For product support you can contact the author via their support forum (as shown in the Product Support Tab for Avada) :)

http://theme-fusion.com/support/forum/
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