Posts by sevenspark

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

It seems there’s something wrong. I can still see my last month (April) earnings.

Did you set up a withdrawal? Mine has reset to 0 properly

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Today hour ago there should be automatic message about withdraw…. didn’t received money still on account.

I think h2themes is referring to last month’s payout (from the 15th), and it sounds like you’re referring to today’s withdrawal calculation.

Today’s withdrawal calculation happened 15 minutes ago, not 2 hours ago.

The calculation occurs at midnight Melbourne time (currently 12:16AM) http://www.timeanddate.com/worldclock/australia/melbourne

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Context?

I got the same email as always, with an explicit value in the body of the email.

Your withdrawal will be $
3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Good job Sevenspark! (although 5 sites x $55 would be $275 :p )

Thanks – I can, in fact, multiply. ;) As I mentioned in my post, that would be indicative of a volume licensing discount, which is also a common way to sell licenses. There’s not much point in a 5-use license if costs the same as 5 single-use licenses :)

It does raise a good point that this could be made more obvious however. The notice “Save 27%!” next to the 5 Site option would entice customers to the volume discount.

Though volume discounts are another topic entirely, so I wouldn’t want the conversation to turn into whether that’s a good idea and what an appropriate percentage would be, as it wouldn’t affect the strategy above.

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Your other thread is here: http://themeforest.net/forums/thread/themeforest-purchase-code-/130251

You can also hover over your forum avatar and click “Recent Posts” or “Threads Started” to see the posts you’ve made here :)

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Never trust a ballerina with a moustache ;)

Once Carmen “retires” she should change her forum title from “Community officer” to this.

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

I’ve encountered the same issue a lot as well. I’ve also found that many customers aren’t aware (or claim to be unaware) of the single site restriction.

Addressing the issue of buyer awareness, one way to help people understand the critical point is to contrast it with something else. Here’s where multi-use licenses would kill two birds with one stone.

1 Site - $55
5 Sites - $200

(the volume discount percentage here is just as an example)

When you select “1 Site” or “5 Sites”, the text below changes accordingly.

By forcing the customer to explicitly select “1 Site” or “5 Sites”, they are immediately made aware of the licensing restriction.

You could do the same thing with a “Quantity” input where you could select the number of items to add to a cart, and adjust the price accordingly. A discount isn’t even necessary for this to work, if that’s not something that the community would be receptive to at this point.

Fact of the matter is that many customers don’t read the product description, let alone licensing terms, so this type of thing is one of the few ways to ensure it’s seen and understood by every customer. And while I think it’s the customer’s responsibility to be aware of what they’re purchasing, if we can do a better job presenting the information it would save a lot of headaches :)

I’d also suggest that the text “1 Site” is both more attention grabbing and more immediately understandable than the text “Use, by you or one client, in a single end product….”. Even that simple sentence requires more parsing than some customers are willing to take the time to consider :) A numeral (1) gets the point across more effectively and leaves little room for misunderstanding.

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

Reviving this thread since the MBA was slightly upgraded today.

I have an early 2012 MBP 13” but I really need WANT a MacBook Air for its portability, speed, etc. I don’t have plans to sell/give my MBP because it’s a great machine but I’m struggling with the fact that 11” may be too small AND another 13” may be overkill.

What do you guys think?

I went on a trip last fall where I needed to be extra mobile, so I bought an 11” Air (I already had the 13” Air but it wouldn’t fit in the camera bag I was carrying around). I expected it to be too small to be productive on, but I was pleasantly surprised. I even did pretty intense photo editing on it (files up to 1GB with many layers), and while it wasn’t as easy as using a gigantic monitor, I didn’t find it to be significantly more restrictive than using the 13” screen.

If I were buying again, I’d get another 11”. When I’m home and attached to the external monitor, it makes no difference; when I’m traveling, it’s extra mobile :) But if you intend to use the Air as your primary work machine without an external monitor the majority of the time, then the extra 2” of screen real estate is probably worth the size trade-off.

EDIT: The one thing to note about the 11” is that the screen is small enough that you can’t expand your browser as wide as you need to sometimes. I was providing customer support on the 11” and didn’t realize the customer was having an issue with their theme that only appeared above 1400px because my browser simply didn’t expand that wide :) I mention this since, if you’re reviewing themes on it, that might be a consideration for you as well.

3468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Moderator says

I think there’s a disconnect in the system currently.

Often, threads get locked that users would like to continue discussing.

The staff locks these threads after providing an official answer. The reason is that otherwise, their response gets lost in the shuffle of a multi-page thread, and the thread ends up going around in circles as new voices in the thread chime in without reading the previous responses.

Users see this as stifling the discussion. And while that is certainly the result, it isn’t the staff’s purpose in locking the thread (excluding matters that need to be handled specifically through support which are inappropriate for the forum).

So we end up in a situation where in order for the staff to be “heard”, they have to lock the thread. We can only have a (visible) staff response or a discussion, but not both. Obviously, that’s bad in some cases. I do get concerned that sometimes the (Locked) flag gives the wrong impression – that staff is trying to “hide” something rather than make their own answers more easily discoverable. (Though trust me, if the goal were to truly hide something, the thread would be disabled rather than locked – meaning it would no longer be visible at all)

What I’d like to see is a “Mark as official answer” feature in the forum. This feature would only be available to staff members. Once the staff member has responded to the thread, they can mark their response as an official response, which will then be pinned to the top of the thread and highlighted, just below the original topic.

Using that type of strategy would ensure that the staff can make their responses known and easily found, without having to lock the thread. Constructive discussion within the forum rules can then continue if desired.

Maybe that doesn’t solve all the issues (there are a wide range of threads that get locked, some deservedly so, others not), but I think it would be a step in the right direction :)

by
by
by
by
by
by