Awesome series, i get so excited everytime a new episode is out!
Great to finally put a face / voice on kailoon, after getting so much
-frustration- help / insight from him in the review process
Congratulations for another wonderful video!
There is no need to go to extremes when searching for a solution. Middle ground is obtainable. Atm, Envato seems to only consider either alienating authors by ridiculously long forced support, or buyers, by not doing anything rational about lack of it. I’d drop the two options, and start from scratch. Someone needs to take a step back and look at the whole picture.
Absolutely agree. My example was reflecting one of these extreme situations.
@tarikz – not bad at all!
I would rework the logo – it looks poor and gives an impression of “cheap” at first sight of the template.
My initial thought was “this is not going to be good”, but then i was happily surprised with some of the elements.
Take the time to do a nice logo – it will give that pro finish to a template that IMO stands a good chance to be accepted.
The footer might need some more attention too, maybe reduce the padding / margin bottom so the text is aligned vertically.
Also, i noticed there is a CSS issue in the blog listing, the date box in the video post is sitting too high (or pushing the video too low).
Hope it helps!
simonswiss saidIf you are trying to say that the buyer gets the product and the money, it doesn’t matter, the buyer won’t be able to access the updates, sooner or later the product will become useless for that buyer.
jayc saidDid you get to keep the tablet along with your refund, too?
Yeah, my point was that the buyer purchases a digital asset and gets to download it – then he cannot just “return” it as the law within the EU seems to state.
Indeed for themes, templates and plugins, the non-access to updates may render the product obsolete, but there are many items on these marketplaces like audio files, stock photography and illustrations, that never really get updated.
For me a good / service that is intangible (translate ‘cannot physically be returned’) should not lead to a refund.
Rent a movie, watch it, find it boring, expect a refund. —> Nope, not happening.
Same with a pizza, a holiday or any other non-physical goods.
Of course, if the good / service was at fault (DVD didn’t play, too many scratches, pizza with rotten eggs, ...) then a refund starts to make sense, just like it’s fair to issue a refund for an envato item that fails to work as advertised.
But a refund just to stop being harassed is just an open door to more harassment – the cheeky buyers quickly becoming aware that they can buy an item, annoy the hell out of the author until they get a refund and walk away with the item for free.
The first day, I was so looking forward to receive the review result.
The third day, just received soft-rejected,and need to improve it, I confirmed it’s the half of success.
After I resubmitted three times, and I have to wait for 3 days at least each time, I felt anxiety.
Now, 8 days passed, there’s any feedback, I often dream it was get approved, when I wake up, the first important thing is refresh the author board page on my mobile phone, lol, but unfortunately, it still shows “Queued for review”,Perhaps, I shouldn’t ever pay it too much attention.
Living pretty much the exact same trip as we speak
For what it’s worth – i am using Paypal and got paid perfectly in time on 15th with no delay.
Brace yourselves for next month’s payout – as there will be a lot of authors eagerly waiting for it with the envato birthday bundle earnings hanging in there..
last week I bought an Android Tablet from the Internet, I didn’t like it, I called them, they didn’t even ask me why I want a refund, they just refund me, I’m telling you it’s a great feeling to know you can get you’re money back if you can’t use the product (for any reason).
Did you get to keep the tablet along with your refund, too?
Why would I want to refund someone since he got what he paid for?
Very true – let’s look at the situation in another real-life scenario:
A person buys a t-shirt at a clothing store and then starts harassing the shop with weird requests like:
“Why doesn’t my t-shirt have a hoody and long sleeves?”
“I like the colour, but it’s not really what i need..”
If you don’t stitch sleeves and a hoody to my t-shirt, i will write bad reviews about you all over the internet.
The refund solution proposed here would be equivalent to the shop owner telling the client:
“Here’s your money back, keep the t-shirt and get out of my face, don’t come back.
Bottom line, the shop has lost the value of 1 t-shirt, is not happy, the buyer is probably not happy either.
I still like the possiblity to force a refund, as i had a few buyers wherei would have happily given a refund rather than keep bending backwards to try and please them.. but still.. the whole concept of refunding a digital asset is wrong.
It’s like asking for a refund for a meal at the restaurant because you didn’t enjoy it.