Here’s another proof that authors should be able to reach out to the buyer who rated an item:
I was lucky enough that this buyer (see my post earlier in this thread) had posted a comment on my item before – which gave me an opportunity to get back to him.
I tried to explain about the LESS compiling going on to merge all stylesheets in a singe file, and how he could edit the code in an efficient way.
The buyer modified his 1-star rating to a 5-star rating (which shows the impulsivity of the initial act!), and i think i was able to educate him a little bit on LESS / Sass and provided some links to useful resources about the topic.
I see it as a win-win situation, no one bullied or harassed the other, and we both come out on the better side of things: he can use my template, and i can keep selling it.
Let authors get in touch with buyers after a rating.
It’s as simple as that, envato. You need to allow authors to contact buyers after rating. It just seems utterly wrong to prevent us from doing so.
Yes there will be cases where the buyer will be obnoxious, and cases where the author will be the obnoxious one, but i believe in most cases things can only go better with a dialog in attempt to solve the issue and clear the confusion.
Food for thoughts!
i have a similar practice on some of my items
The thing is, everything is explained nicely in the documentation, how the files are compiled, why they are and how to edit them. Most other reviews I get congratulate me on the clean and well organised code… And this rating had to happen on my newest item, which is now good to go down the drain.
And of course this had to happen just when I am (was) going to bed…
Right as i am about to shut down for the night, i get the notification of a 1-star rating with the reason of “bad code, too many lines of code”.
This is my latest item and one of the first ratings – and i feel like shooting myself.
I organise my code at OCD level where there is the same amount of space between each section, etc. The template is based on bootstrap and all the CSS is organised in well written LESS files that compile into one single CSS file for performance reasons.
The user did not try to contact me – i could have happily explained to him how to work with LESS or make different css stylesheets for him if he prefers.
I am really frustrated, because i know i could at least explain a thing or two to him, if i had a way to contact him.
Hi Jess – welcome to Envato
do you have the wp_head tag in the header.php template?
T2C2 – “The Total Confusing Company”.
You should keep posting on the same thread – i gave you comments on the same template (i see you did a few changes since) but you shouldn’t create new threads for each iteration.
Also, post this in the Item Discussion thread, you will get more feedback as many authors regularly visit that section and give some feedback to new authors..
Good luck – keep at it!