I am also using window 7, last year i used my mac. From my personal experience. i found that it is not good to install windows in mac.
If you spend some time and familiar with mac , it will help you . For the first few month it will take some time , for the windows user. But later , it will help you.
Last December my sales dropped by %18 than November.
Dont worry this month going to change the the history
Everybody gonna get tons and tons of sale and as a result
Top 5 Elite authors will become Billionaires Scott wills will move to trillionaires listHail Envato
Sale are bad than November. Prestashop theme sale is totally down. , Not sure how this will happen
How can people purchase multiple licence of a product same time. will they need to got same page again and click purchase button
Normally after first submission a theme review take 1 week , this is my personal experience , if your item is soft reject, after new submission it take 1-2 days for new review. If there is not issue it will release. If there is no weekend after your submission.
We use zendesk more than 8 month. As this is the best system to use. Envato may use some kind of api or bussiness with Zend desk to manage.
We reply our ticket via email , which zend desk show as threaded . Which help our staff to read old message.
They most important issue arise in support that author must able to put there terms and condition in support system. Because we never give a item support life time.
It can be done who are so rich like apple
So there must be a policy if you apply support. it must be a time limit. Buyer can rate a theme there must be a time.
After one years they migrate there site to new hosting , problem arise they want support. which is not possible for us to give. As one year before we gave free installation. It is not our duty to give support for there hosting.
- most important issue is that they use the them in one domain after 4-5 month later want to use same theme in other domain by disable old domain. Now want support so what’s now.
**There must be a rules that author will give only one domain support for single licence.
- Some time buyer want to fix there theme issue , and force module developer to fix there theme’s bad coding. For that they threaded to give bad ratting and made harassment to the author this kind of issue need to solved.
- They may be a system where author can approve the refund of a product. If the buyer do not satisfied with author withing few days of purchase with there product.
- If the buyer got refunded there comment and ratting must delete from item.
We all time committed our customer for support. and try our best. But we have also a costing and over all we need to live with the income. If support abuse increase sale.
And envato income is not big than freelancing so, it will be good for some one to do freelancing $20-$30 per hours. rather give couple of hours support for a item $14 after commission.
Just share me own experience. Will share more soon
I am looking different solution than theme name. If we change theme name right now. It will not a issue for new Buyer . But it affected old customer.
I have found some issue. Is any one of you face this kind of strange behavior about update theme. I have put this in my wordpress theme’s style.css file.
/* Theme Name: Restaurant Theme URI: http://restaurant-themes.net/wp/restaurant Author: the smartdatasoft team Author URI: http://www.smartdatasoft.com/ .... */
The main problem is that , wordpress show, update of our theme, but that comes from wordrpess repository. That theme name also Restaurant. Buyer update the theme and there site is gone.
Not sure why this happen. After update the theme url in several month before it do not show the update from wp repository. But from some month this issue happen.
Can any one have this solution ?