I also have this same problem. I have been onto their forum for assistance but no solution as of yet.
If this is a common problem, which ti certainly seems to be, why has this not been fixed?
I have spent 3 days now trying to fix this. I Googled everything I can think of and no solution is in sight.
This is not a problem I have had with any other theme I have purchased and I’m quite annoyed now.
What’s the likelihood of a refund on this?