Agree with Themepunch,
In case of very low rating, there should be a way to contact the customer. Not for spam or beg, but to help fair customers to solve their problems. It’s surely a step ahead since we see what happens to our products rating, but this part is simply frustrating
Trying to buy two templates. the box that has the price and the purchase link is not loading. the ajax isn’t finding the content apparently. just the spinning arrow. anyone else having this problem?
Yes, it does happen when there are many external images in the description page. It seems the purchase box and the video preview button will not open, if everything else is not loaded first. Maybe Envato should change this and provide loading priority to the purchase box. I think images stored externally (we authors use in our item description page) can significantly slow this process…
+1 It’s easy to be done and will simplify client’s search process.
@IronicDesign. It’s a really sad and inconvenient situation, and I am sure those 1 star ratings can hurt item’s sales (especially in the beginning, when only a few ratings are available). If this is a competition practice, it’s totally unfair. On the other hand, I’m sure Envato can’t guard this practice by investigating one by one those cases. So I believe there shouldn’t be a “1 star rating” option available at all. Getting these files approved by the reviewing process is already a guaranty that all Videohive files deserves more than one star rating.
I’m totally with you, & I’m sure your file will reintegrate to it’s deserved rating very soon, keep up your awesome works!
kurguluyorum saidIt’s best to contact the creator of this item.
Hi. I bought “The Glass Animation”. But it isn’t transparance(I don’t want to see clouds. I need only grass. And cloudy backround have to be transparance). I am using Adobe Premiere Pro CS5. What can I do? Sorry my bad English.
Yeah, that’s a great idea AmethistLab, and can only be a win win chance! Count me in! Btw, first interview is very interesting!
Envato issuing an invoice towards me to use as expenses to my countrys tax departament?
There is a mistake somewhere.
The only way actualy send invoice is either envato sends it to me when I deposit money into envato account, or I send to envato when I withdraw my money. So can anyone tell which one is it ?Btw is it possible to issue invoice to envato when I withdraw my money ?
Case 1. Invoice towards you (as expenses). Yes you can print it. I do!
Case 2. Invoice towards Envato. I issue one every month. I never send it to Envato (since they don’t need it), but I still issue it, since that’s the only way to declare my income in my counrty’s tax department.