Posts by supersimple

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

This is what’s going on at the moment. And while it does look good for Envato’s wallet for a while, it doesn’t look good for Envato’s reputation. And (re-)building a good reputation usually takes quite some more time.

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

When you have truly lost a partner then will you understand the word ‘tragedy’.

+1

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

It might be an idea for Envato to run a survey for authors and collect opinions (data) about this new purpose with fair/openly asked questions. Questions that don’t setup expectations.

However, I still think authors are capable enough to handle their own support system and buyers are wise enough to see if an author provides the support they want. New rules aren’t going to change anything here, because what is Envato going to do if – for example – an author doesn’t reply within XX hours?

Then the buyer is going to report that to Envato? Well, good luck with that. The current average response time of Envato Support is +/- 2 weeks.

And what will exactly be the concequences? Item removed? I’m sure none of the concequences will provide a solution; not for the buyer, not for the author, not for Envato.

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

Reading this thread It seems to me that if we all have to agree on something, changes will never happen no matter good or bad :).

True, but does there have to change anything, because…

Although survey data shows 99% of ThemeForest and CodeCanyon authors do provide support…

What’s happening now is that there’s a focus on creating a solution for a problem that doesn’t really excist.

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

Q: What if I opt-out but provide cheaper paid support outside the marketplace? I can do that right?

A: Authors should not advertise support services in their item descriptions without opting-in to the basic level of support. Doing this seems like it would create a pretty bad experience for buyers where they are even more confused about their entitlement to support (or not). Authors can continue to provide customisation and services over and above the basic definition of support in line with the Item Promotion Guidelines.

Ordo ab Chao. Do not think for one second that people are blind for what you (Envato) are trying to achieve here. You have created a chaos on purpose and now you come with the ‘solution’ that you always wanted.


Q: What if I opt-out but provide cheaper paid support outside the marketplace? I can do that right?

Authors should not advertise support services in their item descriptions without opting-in to the basic level of support.

Now you (Envato) are forcing authors to opt in. And do not even start about giving authors a choice, because you practically don’t. We all know that if an author is opting out – and is not free to describe that his/her item actually is supported under his/her own conditions (free updates, free bugfixes or whatever it is the author is providing) – the author will have less sales.

If the author is having less sales, it also means that you (Envato) will have less income.

Exactly how will it look like? Because if you’re doing it somehow like the example below – and I’m not surprised if you do – you’re digging a grave for both the author and yourself.


A clap in the face of authors AND buyers

Not only this new support idea is a clap in the face of authors, it’s also a big clap in the face of buyers. A buyer does not want to think (Steve Krug) about some ‘additional support system’. You’re making the buying process more complicated, which will result in less sales. I don’t think buyers want to become dazzeled with all kinds of rules and conditions.

Themes vs Templates

With this new rule, you’re making it more complicated for everyone. There’s a big difference between support for a WordPress theme (and other CMS themes) and support for an HTML template. Why? We all know that authors of WP themes should check and/or update their theme once there’s a new version of WordPress available. This is only one aspect of updating a theme.

When it comes to HTML templates, there is less need to keep checking if everything is up to date. And I’m sure there are also less support related questions for people who buy an HTML template. Why? Most people who buy an HTML template already have a basic knowledge of the codes. This is only one argument, but I’m sure you’ll understand what I mean. If not, please say so, and I’ll give you more examples.

What will happen when an author of an HTML template has a message on the item’s page, mentioning: ‘This item is / is not supported by the author.’ ? Now, there’s nothing going on, it’s good as it is. But when that message appears, buyers might think: ‘Wait a sec… Support? What needs to be supported? Should I buy this?’

With this new rule you’re making it complicated for those who create items that don’t really need support. Enfortunately, it will result in more questions for potential buyers and probably less sales.

How to lie with statistics

The survey is questionable which leads to questionable results. You have used psychological questions – almost mindtricks – to get the answers you wanted. I’ve could not stated it better myself, so here’s a spot on quote from another topic:


So, if I went to the local 1st grade classroom and did a survey where I asked “Who expects ice cream for afternoon break?” I’m gonna take a wild guess and assume that the majority will want ice cream! :D Many, who did not even know ice cream was being considered will, of course, express their desire for ice cream!

Some questions shouldn’t be answered within a survey, but with common sense. Again, this is a typical example of Order out of Chaos. Problem, Reaction, Solution. First you create the problem; then you fan the flames to get a reaction; then you provide a solution: one which you were wanting to achieve in the first place, but wouldn’t have been able to achieve under normal circumstances.

Opt in / Opt out: How is it going to look?

There’s no doubt about it that this new support rule/law will come. The following step is to design the opt-in and opt-out. What is it that we (buyers and authors) will see on the promo page of the item? Is it going to be in the support tab, which will have the least impact, or is it going to be on the sidebar or somewhere in the item description itself? If you’re going for this ‘solution’, you’re digging a grave for the author and also yourself.

Time and freedom belong to yourself, not to a company

Time and freedom are fundamental rights of a human being. If this support rule is going to be there (and yes, it will be there), the author should have the right to opt out and be able to display any text or banner that indicates that he/she will support the item he/she created.

If you’re prohibiting this, you’re forcing authors to have their own time managed and sold by you. And that makes you a questionable business where you practically hijacking the time and freedom from authors. It makes you kind of evil actually.

Envato: stick to what you do good

Envato, you once was a great company. But with recent updates to the (design of the) marketplaces and with things like this, you’re stepping out of your role. Stick with what you do good: providing a platform (without complicated rules), arrange the hosting (my compliments for that!) and provide a solution for payments, statistics, et cetera. There’s probably a lot that I forget, but that’s how it should be. You’re the middle men, and you should really question yourself if it is a good move to become more than that.

What’s next?

As mentioned before, with these kind of new rules, it’s only a matter of time before there’s a new announcement that limits the freedom of people who make this marketplace a succes.


So what’s next? Regulating the author’s profile pages? Monitoring the author’s website content? Monitoring the author’s social media? No baby, Envato not have time even for monitoring if our items are nulled and pirated outside. Then how can they explore each and every author advertisements and websites? It is not practical. Seriously, those who opt-in would work for predefined rules. Those who opt-out would work for their own rules.

It’s all about a loss of freedom for the author in order to create security for Envato.

They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.
- Benjamin Franklin

Good luck with it Envato.

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

So, if I went to the local 1st grade classroom and did a survey where I asked “Who expects ice cream for afternoon break?” I’m gonna take a wild guess and assume that the majority will want ice cream! :D Many, who did not even know ice cream was being considered will, of course, express their desire for ice cream!

This.

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

Author who sees his multi purpose item being approved:

Seeing validation errors on that item:

Author who advertises with unlimited support and free installation services:

Buyer who sees there are no 12 ‘Premium’ sliders, 50 demo websites and unlimited support available in a theme:

Buyers reaction after installing a $14 WordPress template and reading “The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.”

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

Following on from this and using the extensive feedback we’ve collected via surveys, forums, interviews and database analysis, we’ll continue to review our plans with a goal to come back to you with a proposal, including our proposed definition of support, within the next 2 weeks.
Why do you guys feel the need to come with a proposal? If 99% supports most of their Items and 95% support all of them? Why do you need to change the way it currently works???

Ordo ab Chao (Order out of chaos)

Problem, Reaction, Solution. First you create the problem; then you fan the flames to get a reaction; then you provide a solution: one which you were wanting to achieve in the first place, but wouldn’t have been able to achieve under normal circumstances.

Envato wants to have more and they want to achieve this by advertising in the near future that all items will be supported and buyers will get support within XX hours.

If they can advertise with this, they’ll expect an even bigger audience to visit the marketplaces. There is nothing wrong with looking for strategies to create more sales, only if it’s a healthy strategy.

Envato has an idea and it basically means that Envato wants to control the time of the authors. Of course it is true that replying a support question can be done within 72 hours. The thing is, it’s more of an unwritten rule, and almost everyone here seems to aggree that one should at least write something back within a reasonable timeframe.

However, it all changes when Envato is going to write this rule down as a law. It is simply the freedom that goes away, because authors are forced to provide support within XX hours. The unwritten rule – that (almost) everybody aggrees with – is now becoming a law.

People don’t like laws, especially when it’s something created out of an unwritten rule. For example: do you scream and yell when you buy groceries in a store? Probably not. Now the government of your country is going to write a law that states that it is illegal to scream when you’re in a grocery store.

What happens? People are going to scream more when they’re in a grocery store. (Trust me, it’ll happen.)

Back to Envato. What is going to happen when Envato forces authors to reply within XX hours? I don’t know, but one thing is for sure: a little bit of the freedom of authors is gone. Authors are not employees nor slaves of Envato and it concerns me that this ‘proposal’ or idea if you will is brought up a while ago.

Envato is a creative marketplace. As Erich Fromm said: Creativity requires the courage to let go of certainties.

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

I want xyz task done. I’m not expert on the actual coding, but I know if I was, it would take me 30 minutes to code So why why why why should I pay a developer $300 to do the work!!???

I want a Rolls Royce. I’m not an expert in building cars, but I know if I was, it would take me 30 days to build it.

So why why why why should I pay Rolls Royce $300.000 to do the work!!???

72 posts
  • Has collected 10+ items on Envato Market
supersimple says

“So, what exactly are you going to do with that new 50 demo’s multipurpose WP theme?”

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