Actually i’ve had enough with themeforest, i’m done selling new scripts here. More money to be made elsewhere, this support is terrible.
Alright now this is truly BS.
It was $10.00 before, EXACT SAME SCRIPT . Now it’s $6.00 – if this isn’t fixed asap I’ll be deleting it. $2.40 per sale? I put a LOT more effort into this. I’d rather sell my own licenses.
Your placement in the “Theme Forest” queue is the placement with all categories combined. The reviewer that reviews for the PHP category doesn’t review for the HTML or PSD categories so that’s why you get the 1st out of 20 and it moves down to 11.
The queue also doesn’t guarantee you a place in line so to speak. It’s a means for you to see approximately when your item will be reviewed. If it stops moving and other items are moving past it then it means it was put on hold for one reason or another.One day ago your item was placed on hold by the PHP category reviewer. It was placed on hold in relation to the ticket you referenced. I’m emailing our site manager to let him know about the issue. He’ll be in touch with you soon. Sorry for the inconvenience and thanks for your patience. This sort of thing isn’t usually the case but occasionally items take longer than usual so they can be reviewed appropriately, etc.
Thanks for the response It’s the first update i’ve had. I appreciate it.
^^ Hi, I’ve been waiting for days… Been ‘1st out of __’ on themeforest (and PHP scripts for that matter) for over 2 days.
To add to that this product was already reviewed before, and approved, but i deleted it because people didn’t like the fact that I ioncubed’ one file for my security (lol themeforest does NOT like that. Understandable) so i took it down, fixed up the script with the source then resubmitted…I was told by support to reference a ticket to Expedite the reviewing process..
This is the longest i’ve ever waited to add a file.
I think you guys really need to expand customer support along with get more reliable reviewers. The fact that I only get 40% of my sale being the original developer is pretty damn lame but you guys generate sales so it almost pays off, but the fact that I have to wait forever to get my file that i’ve already had approved before, with a reference to a ticket in the notes saying it can/will be expedited, and it being 1st of themeforest for two days yet others are getting added before me (INCLUDING a php script)... is bullshit. Please look into this. Thanks.
Edit: oh and why i said you guys need to expand support;
I sent a ticket in hours BEFORE you guys opened yesterday for support (I check the australian times)—didn’t get a response all day. I opened up the ticket saying that if i reference it, it will be expedited, and posted a reply saying its taking for ever, longer then normal…. no response there. And that was (i believe) 3 days ago.
I’ve been 1st out of themeforest and 1st out of PHP scripts for just over 2 days now…
I’ve witnessed it go from 1st out of 20 on themeforest to first out of 11 (currently) on themeforest.
Even worse, I’ve already had this exact item approved once…. and contacted support over a little mistake, and they told me to reference to that ticket in the Reviewer notes and it will be expedited…It’s been about a week since then; I’ve waited longer then I normally have to.
I sent in a support ticket before support even opened yesterday, like 2 hrs before (I’ve been checking the australian times on the support page)
- And didn’t get a response…at all… yesterday.
What’s going on? I’m patient but this is f*ing ridiculous.
edit: Oh and best of all there’s a new PHP script that got approved and is up for sale under recent items since i’ve been 1st on themeforest AND 1st on php scripts..