We already have the “GLWS zombies” and GLWS is the only thing they do here. Why treat them with candies?
If it was a real REVIEW – yes, but in the current situation when nobody can actually see the reviews and only comments are public – not a good idea. I mean – it’s not bad. Just useless.
Look, I’m trying to understand. I’m not trolling or something. You said yourself that you provide a great support already. So what’s wrong if you opt-in to mandatory support program?
The question is not only about support being mandatory or not. It’s about their intention to sell something we already provide for free, something that is just NOT FOR SALE and get a share of it. In return of WHAT? What would YOU pay for? Building such system doesn’t give you nothing. It only gives them a “reason” to get another share of your time and income. OK – I would gladly agree to give them a share if they provide me with a new way to earn more – e.g. payed updates. But why would you agree to pay for something you already do.
Also it is just NOT FAIR if you would get better reputation/exposure etc. while offering the same service I offer, just because you agreed to the new terms. It’s like you agree to PAY for unfair advantage on the market. I am supporting my items too, and believe me (or my buyer’s ratings) – I do it good! What if they decide to sell front page exposure next year? VIP positions?? Mhm? That could be OK if we decide the prices and fight for exposure (like the listings sites do), but it’s not the case here.
And yes, some of your comments were rude and ignorant.
And rest assured, you’re making this mistake in judgement, so will others and particularly so when all “opt-in” items will be pushed forward with probably big notifications of “safe items”.Regards, Alex
Not to mention they would also be artificially pushed in search results (it’s easy – they would just set up default sorting “supported items first” for example). I can see it coming. Don’t you?
with all due respect, I think you’re missing the point. We are NOT against the support!
We are against someone to sell our time on their prices and get a share without giving us nothing in return.
The only difference between me and you would be the fact you would be ABLE to ADVERTISE the fact you give the same service I give and you would pay for that “privilege”. In the other hand they would FALSE ADVERTISE – “This author doesn’t provide support”, just because I don’t want to pay for nothing and be obliged for a ridiculous price (imagine the support pack prices – can you). We do this now for free. Why would they charge for my FREE service and claim a share of it?
To be honest we have tested the water on a number of markets over the last 2 months and Envato your competitors are not that far behind you, so dont bite the hand that feeds you!
We did the same and imagine the surprise (honestly I didn’t expected that – not yet) – the water is NOT salty! Setting my own prices and flat 20% commission resulted in certainly less sales numbers BUT almost the same amount in earnings.
Final result – not-bad-at-all diversification and my latest theme is not restricted with exclusivity rules. It can’t be published here obviously, but the results are pretty good.
It’s 2014 and 2015 is coming. We won’t swallow everything you put in the plate. Sorry, but it’s not the only good plate anymore.
Want more of my income – sure! WHEN you deserve it. Build a proper support system for authors and I would gladly pay you 100$/month flat fee. Want to sell my time with your prices? No pasaran, guys! The prices (especially in my category) are already 50% lower than the average market numbers and the quality/features we provide are 50% more than the average market offers. There is simply NO WAY to sell my time with your prices. It’s just not what we signed for. The same way you keep the rights to change the terms and conditions on your discretion, we keep the right to move away if it doesn’t suits us anymore. It’s that simple.
Basically what you want is to keep things the same, but share the support income we generate. Give me a reason to do it and I would think about it – promise! Forsing an unhealthy competition environment is not the way. Both opt-in and opt-out authors would basically offer the same thing, but you would punish those, who doesn’t share the income?
Totally agree with doru, QBKL and many others…
while I really DO appreciate the change in envato’s communication tone (e.g. it is now PROPOSAL, opt-out option considered etc.) it’s still the SSDD we already heard about. Just dressed in new words and they put a tiny cherry on top of it.
Actually there are only two things I still don’t understand.
1. Why we are still talking about buyer’s and author’s satisfaction, while the purpose behind all this is SIMPLY more/new profit channels for envato??
2. Why both buyers and authors are so worried?
The market is a self-regulatory. If they (envato) insist to do what they came up with – we (both buyers and authors) would just move away. There are and always will be more places to fill the gap, and some of them would take the advantage in this situation.
Envato doesn’t want to play smart? OK! We are perfectly fine with that. Yes, I would certainly miss the old days, the old attitude they had etc., but it’s not the end of the world.
did you noticed the purchase verification link in e-mails doesn’t work? again?
Not a good idea IMHO. And not because the idea itself is bad, but because it would be INSTANTLY abused!
Just check opencart.com extensions store (or similar place) where extensions and themes are sorted by last update date by default and you’ll see what I mean.
90% of the themes and extensions are “updated” twice/day.
I spend around 6-10 hours per week on support and i have around 600 sales per month from two different accountsIt all depends on what support means for you and how good your items are
Well, may be my items are just 100% crap than. Wondering why people keep buying them and why ~50% of the buyers ask questions in the first 2-5 hours after purchase.
Hi there ....
...we’ll continue to review our plans with a goal to come back to you with a proposal, including our proposed definition of support, within the next 2 weeks.
I really DO LIKE the new “politically correct” language used here! Hope it’s not just words.
As for the results – I just CAN’T believe most of the TF authors spend 1-10 hours weekly on support. This could be true ONLY for authors with low/almost-no sales. Of course, if you made 20 sales/week there will be 1-10 hours.
Multiply this by 10 and imagine the picture for an average (not TOP) author of complex high-end themes.