this is what I reported to support and you yesterday
I hope this can bes solved soon
support just wanted some (meaningless) screenshots and told me that they inform their technicans or asked me if I’m the author or thought that’s only me with this troubles.
my last working update on an old file was on June 7th 2010
if you try to update older files this isn’t working too??
just don’t fill out anything in the file-form and send the form – normally ther should appear an error-message like “Message to the Reviewer can’t be blank” but on older ones there happens nothing. :/
thx for testing
but I don’t know what and how fast they’re doing – my first message to support was more than one week ago and the communication is very slow.
I just wanna know, if maybe the date of upping could be a reason
I’ve got a strange question
can anyone try to update his item upped more than 9 months ago?
just the item details would be enough and you just have to press Save Changes – it’s not necessary to edit anything and tell me if it’s work for you
I’m tryin’ to find out whats going on with my older files and if the date is the reason
thx a lot
which of your files do you wanna update.
Are you able to update any of your files?
I’ve got 11 items and the first 4 items can’t be updated (upped before 21/10/2009), the remaining 7 can be updated
maybe it’s the date of upping???
I’m still unable to update anything
Am I the only one on CodeCanyon or Envato Marketplaces??
since a week I’m unable to update details or files of me with either bogus error message (no image? on updating details?????) or no errors while updating files.
This occurs on various of my files.
New files can be uploaded.
thx, I was sending all of these details and after sending that I’m the author I sent them wished screenshots,
now I’m on holidays this week and hope everything works fine when I’m back
I’m the author and I’m still not able to update. Tried different IP’s different browsers, different computers and since four days I can’t update my updated files.
And I can’t update any other ones of my items without error-message
My ZIPs are about ~500KB
After filling out the form, selecting the uploaded files and pressing the “Submit Files for Review” button the form-action sends me to the update page (...../item_updates/submit_update)
without any error messages, and this is not my first update
Only when I try to update Item Details an error message appears: Image is required ???????
So I’m unable to update item-details too :/
But I’m able to upload new files, but recent buyers wouldn’t be glad
thx for reading