Posts by themepunch

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

8th… templatesquare we are Coming ;-)

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

Hi,

you need to contact the theme author “United Themes”. You can reach their help desk here: http://helpdesk.unitedthemes.com/

Cheers!

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

Hi!

We recommend to use some third party plugin like Contact Form 7 (https://wordpress.org/plugins/contact-form-7/) and add the shortcode of that plugin into a text layer.

Please don’t forget to turn on the “Responsive Through All Levels” option for that layer. It works pretty well.

Cheers from your Team @ ThemePunch

  Facebook      Twitter      Support

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

Thanks Ruben, you are 100% right :)

As the message states:

“Hi! Would you like to activate your version of Revolution Slider to receive automatic updates & get premium support? This is optional and not needed if the slider came bundled with a theme.

You can see the benefits of activating your slider in the slider backend http://screencast.com/t/socV7jXpo

Cheers!

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

@Ruben, @fuelthemes we just discussed the issue with Envato, and with minimal changes we meet now the requirements of Envato. Up version 4.3.3 no more Soft rejects, and also Activation is only visible if Customer wants so.

btw. we love the survey Ruben ! Thanks for taking the time for it !

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says


I get a support request for Revolution Slider activation every day, even though buyers don’t get plugin licenses.

I got soft rejected for this reason on my latest item :)

Modify the core plugin to get rid of these requests. Open /views/templates/sliders.php and inside it you’ll find the blocks related to prior & after activation (there are two). Remove them and bye-bye requests.

Hi! Don’t want to push this thread off topic buuuuut:

@Ruben We just contacted Envato why this happens while it is ok for other plugins do put out similar messages, sometimes even more aggressive.

Our current text is: “Hi! Would you like to activate your version of Revolution Slider to recieve automatic updates & get premium support? This is optional and not needed if the slider came bundled with a theme. (never show this message again)”

I do not think that this can mislead a customer, or what do you guys think?

@fuelthemes We have dozens of comments and tickets daily for Sliders bundled with themes (meaning no direct customers of ours) and we solve them anyway.

Cheers!

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

Were we #100? ;)

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

Hi,

like Charlie wrote you can reach our support at http://themepunch.ticksy.com or in our comment section.

@Charlie : Thanks for the nice words about our support staff, will forward that :)

Cheers from your Team @ ThemePunch

  Facebook      Twitter      Support

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

Congrats Charlie! We really enjoyed meeting you in person in London last year!

44 posts
  • Sold between 250 000 and 1 000 000 dollars
  • Elite Author
  • Author had a File in an Envato Bundle
  • Referred between 1000 and 1999 users
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
  • Bought between 50 and 99 items
+1 more
themepunch says

To be honest we were really happy to get this feature, but now we are just fustrated.

We receive 1 Star Ratings and we don’t have any chance to answer or help our Customers. In 99% of the cases the solution is so simple ! And we have no chance to help, because there is no option to answer on the Review.

Even worse in one case the Customer bought the WP version instead of jQuery and since Envato did not answered yet on his mail, he gave us 1 Star. Really fair ;)

Please remove this feature, or make it better, since this way it is neither Customer and Author friendly.

:D

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