Posts by themepunch

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Hello Peter,

these are the general Envato forums so please open a ticket at our support desk: https://themepunch.ticksy.com Our team will help you out asap!

Cheers from your Team @ ThemePunch

  Facebook      Twitter      Support

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Hi,

first of all thanks to @DTBaker for opening this thread. And of course thanks to all you others posting those nice words.

Appreciate it!

Cheers from your Team @ ThemePunch

  Facebook      Twitter      Support

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Hi,

hope this FAQ of ours can help you: http://www.themepunch.com/faq/my-main-menus-submenu-is-hidden-behind-the-slider/

Other than that please ask questions like this in the products comment section or directly in the support. If the plugin comes bundled in a theme please contact the theme author, if you purchased the plugin individually the plugin author might be the best option to start.

Cheers from your Team @ ThemePunch

  Facebook      Twitter      Support

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Cheers mate! We raise our glasses!

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Congratulations Jordan! Great achievement!

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

If you are looking for quality, we can recommend these guys: http://influx.com/

Cheers!

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Thanks for the quick replies! All make sense to us!

Considering your question about the support group: We would love to have the possibility to link one product to multiple supporters. So more than one person is assigned to RevSlider tickets for example.

Thanks again for making this awesome tool!

Cheers, ThemePunch

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Looking great so far guys!

We have a few requests and would like to know if its possible to include those:

- Will it be possible to automatically sign up users and open tickets via API functions?
- Private comments between staff (when moving tickets for example)
- Staff member groups
- In addition to “marked”, would a custom marking of tickets be a possibility?
- Search for user names, sort by number of tickets, etc.

Thanks!

Cheers, ThemePunch

86 posts
  • Power Elite Author
  • Author Level 13
  • Top Monthly Author
  • Weekly Top Seller
+9 more
themepunch
says

Hello anyone there. What is the status for those of us who bought your theme and are getting hacked? I’ve updated Rev Slider to 4.6. I continue to get hacked after a thorough cleanup and updating everything I can, are there any other exploits in this theme. Help please! If you value me as a prolific buyer of your wares.

Hello reellife,

if you updated every single plugin in the theme and wordpress itself, there is no security exploit possible. Please make sure that you cleaned your whole server from potentially hidden malware and backdoors and installed a firewall plugin like http://www.wordfence.com/.

This youtube video shows the basic steps of cleaning your wordpress installation: https://www.youtube.com/watch?v=_IMIMb8Z43k

Also make sure to contact your webhoster and have them run a full scan.

Hope this helps!

Cheers, ThemePunch

by
by
by
by
by
by