Thanks for the quick replies! All make sense to us!
Considering your question about the support group: We would love to have the possibility to link one product to multiple supporters. So more than one person is assigned to RevSlider tickets for example.
Thanks again for making this awesome tool!
Looking great so far guys!
We have a few requests and would like to know if its possible to include those:
- Will it be possible to automatically sign up users and open tickets via API functions?
- Private comments between staff (when moving tickets for example)
- Staff member groups
- In addition to “marked”, would a custom marking of tickets be a possibility?
- Search for user names, sort by number of tickets, etc.
Hello anyone there. What is the status for those of us who bought your theme and are getting hacked? I’ve updated Rev Slider to 4.6. I continue to get hacked after a thorough cleanup and updating everything I can, are there any other exploits in this theme. Help please! If you value me as a prolific buyer of your wares.
if you updated every single plugin in the theme and wordpress itself, there is no security exploit possible. Please make sure that you cleaned your whole server from potentially hidden malware and backdoors and installed a firewall plugin like http://www.wordfence.com/.
This youtube video shows the basic steps of cleaning your wordpress installation: https://www.youtube.com/watch?v=_IMIMb8Z43k
Also make sure to contact your webhoster and have them run a full scan.
Hope this helps!
Using WordPress widget would be the best thing its more convenient and easy. I want to ask is it possible to alter the revolution slider on different pages of my website design. [Mod: link removed]
could you contact our support page with the example link?
Thanks and cheers, ThemePunchhttps://themepunch.ticksy.com
very disappointed in Revolution Slider. I purchased a theme because it specifically had Revolution Slider, which was supposed to work with a form in a layer .. now I find this is not true.
Yes, as we wrote before. Forms do work in the Revolution Slider as other shortcodes do too.
Please ask our support staff in case you cannot make it work (see link below).
Still looking for more supporters. Email us!
it has been a very eventful and exciting year 2014 for us and we are looking for someone to reinforce our plugin support team.
This will be a part-time gig at first, with the possibility of becoming a full-time job in the future.
YOU need to:
- be polite and fluent in written english
- know the ins and outs of our CodeCanyon products
(in particular Slider Revolution Responsive WordPress Plugin & Essential Grid WordPress Plugin)
- provide customer support for 2-4 hours every day
(via comments and/or ticket system)
- improve the customer support process by creating FAQ entries
- arrange your working hours with our other support team members
- work from any country and timezone in the world
Please send us your application including references and salary requirement via our profile form:
We would love to welcome you to our team soon!
Cheers from Cologne, your Team @ThemePunch
themepunch saidCould you please recommended where or how to look for a security expert /service like this?
after the recent events we handed our plugins over to a security expert to have them checked thoroughly. The results are comforting: There are no critical vulnerabilites left. We can only encourage any plugin author to have your plugins checked by a professional.
we found this service recently and only can recommend these guys:http://www.morxploit.com/
we just wanted to chime in with a quick announcement concerning the security of our plugins.
Even though we were already very sure that revolution slider >4.2 is secure, after the recent events we handed our plugins over to a security expert to have them checked thoroughly. The results are comforting: There are no critical vulnerabilites left.
We can only encourage any plugin author to have your plugins checked by a professional. No developer can say for sure that their products are coded flawlessly so having another pair of eyes look over the code does help.
After christmas we will release more information on the security check, this post is just meant as a brief information.
Also a bit of general advice for any wordpress user: Please install a security plugin (we can highly recommend https://wordpress.org/plugins/wordfence/) and ideally also have your server scanned by your hoster. If there ever was a security vulnerabilty in your wordpress installation at some point in time (even though it’s closed now), a hacker might still have planted malicious code that could compromise your system later on.
Thanks Stephen Cronin and everyone else for the continued support.
We wish everyone happy christmas holidays!
Your team @themepunch