We’ve found that the message box, when trying to provide support to our plugins, is filtering css and other code.
For example, when I type in a close div (which this also filters if I put it in) it just doesn’t show it at all and when I type #primary it displays it as 1. primary
Is there a method to display that material without any filtering?
I see there has been an update to the Star Rating system and I like it! It puts the stars in a small measure of context and show how the spread works. Its not perfect – nothing ever is – but I certainly feel its an improvement on the old system!
What would be really helpful would be able to see buyers comment histories so you can see if their typically difficult, rude, or abusive.
I don’t agree. Buyers with good rating will receive better support, I might try harder and harder when offering support if I see they are serious too. And me as author I could react faster if I see it’s a good buyer with a potential to buy other stuff from me!
I just don’t see a reasonable or efficient way to moderate that. There are likely as many sellers who would rate a buyer poorly as retribution for not leaving a feedback or whatever.
Regrettably there is no good way to deal with this.
I do think that the stars are useful quantifiers but at the same token if a rating of less than 3 stars is being provided mandatory explanations are required. Authors should be able to flag these same comments / feedback pieces for the quality of the response ie if they leave “BAD ITEM, NO BUY!” then an author should be allowed to ask for a site operator to review and potentially remove that feedback AND rating from their item.
However, this does create a system whereby additional resources need to be applied by Envato to essentially moderating these “tools” – do they want to do that? The current model, though infuriating, is essentially hands-off and cost-neutral for them.
I am also wondering why we cannot rate buyers. Buyers should be rated too Not only the authors.
While that sounds like fun there is no interaction between buyers and sellers until post -sale….its not like we can then NOT sell to them. Buyers have no vested interest in their usernames – if they got a bad name somehow then they would just sign up with a new username. Its authors who are trying to keep their reputations (and their items!).
I don’t think it should be completely removed but not providing actual info to the author to address things or not is frustrating.
I try to have some pride in what my team produces but getting a 1 star rating is a reflection of not just the plugin but also the service you try and provide your items. Knowing that is potentially from someone who likely asked for a bunch of changes that are WAY outside of what you can reasonably do to your plugin for FREE is what really gets on my nerves.
I’m glad to hear that. The current system punishes authors rather than helps them.
From our experiences with some people its absolutely amazing what they think you should be doing for them and how much they won’t do for themselves or their expectations that you’ll rewrite entire chunks of your plugin because they want it to do something it was never intended to do. When you tell them you can’t or won’t then they give you a 1 star rating!
I would personally think that if you’re going to give the item 3 or less you MUST fill out a survey explaning why. Not all people but alot of the people who purchase on here think that the ten bucks they paid entitles them to dozens of hours of support or free services.
I’d really like to see an overhaul of the Star Rating system.
We’ve dealt with people who get angry and give us 1 star on our plugins because we won’t customize their themes for them or troubleshoot the problems they’re having with other plugins. I don’t think that’s right and while its impossible to properly regulate it they shouldn’t be allowed to rate an item without providing a proper comment about why. Author’s can’t fix anything if they don’t know why they were rated like that. Its not fair to the hard working authors who then lose sales because someone can’t upload a file properly or won’t read instructions.