Posts by themeva

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

Same here, yet the traffic to my items hasn’t dropped that much – definitely isn’t relative to the drop in sales.

I wonder if there is a PayPal issue?

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

This is what I’ve been discussing with Akshay, I for one was looking forward to my “Author Day”.

I know Akshay is keen to improve the Elite packages and has asked for our suggestions. They have to work for Envato with the growing number of Elites and individual Authors.

Maybe some suggestion polls would be good?

I’d like to see an “Author Recognition Day” per month. A banner across the top again which links to a page recognising new “Power Elite Authors” and maybe other achievements too.

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

Hi,

we have also received your email after month of silence. While we really appreciate your efforts in this case, I’m afraid the short answer to “tommusrhodus” is still “yes”. As mad dog already stated it’s a bunch of work to get this status. The celebration which took place in the past ( Happy Author Day ) was more than appropriate.

Being featured on the front page, paired with video interviews and lovely made Blog entries, made authors more human and touchable for customers and delivered a feeling of being a community.

Nowadays we receive a Blog entry inside a Blog where the audience is limited to a few people.. sorry but this is simply “annoying”.

In days where the Happy Author Day was still active, Blog entries were well visited. See Interview with Parallelus : http://marketblog.envato.com/interviews/happy-parallelus-day/

About 195 people wrote Andrew his greetings and I’m pretty sure he was the last author featured this way. And now we grab up a post which came when the Author Day was removed:

http://marketblog.envato.com/milestones/happy-power-elite-day-themepunch/

We have 5 posts for an author who sells thousand of copies each month… For us a definitely proof that the Blog is simply dead.

An a personal note: besides the fact, that we received an elite care package ( with the same content as we received for the 75.000 milestone )... our package wasn’t complete. We kindly asked for the missing items inside several Emails but never received an answer or a package. Even the letter which came with the package wasn’t personalized …

At the same time, we’re also thinking about how we can evolve and refine the program for the future.

Why reinventing the wheel? Why the Author day has been removed? To be honest, we have a bad feeling that everyone who has reached the 1M Milestone in the past few month is already lost in the process of unnecessary changes.

Best Regards UT

+1

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

Hi Mikeh,

I think you would have a great base for both sites using both of my themes – check out my profile and see what you think. :)

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

Hey Guys,

Does anyone else think that “Grid View” should be the default view when searching for themes?

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

I must admit, I was disappointed by this post too!

I was expecting a guide on what keywords to use to help find the ideal theme, switching to “Grid View” to see more Themes at once, switching to “Trending”, “Top New Files” ... “If you’re unsure of a feature, ask the Author on the comments section” etc etc, not a kiss ass of already top selling theme.

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

When I spoke with my accountant about VAT and Envato last year ( UK rules ) – they said it would not apply, the transaction is not direct with the customer.

I explained the process to them and because I have absolutely have no information on the buyer, their address etc which is required for VAT purposes, it’s therefore impossible to handle.

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

Has anyone else noticed that the purchase code verifier is no longer working?

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

I admire Envato for trying to evolve the support system, I remember discussing with a few members of staff at the California Envato Meet-up about it.

How It Used To Work.

I’ve offered “support” from day one – it covered with the following:

  • Fix any bugs with the theme
  • Improve compatibility with plugins ( where possible )
  • Help getting started with the theme and some general wordpress questions.
  • Small changes to the code or css.

How It Evolved.

My current setup is for users to register on a BP / bbPress forum and currently there is approximately 8,000 users.

As the client base grew, I found myself spending far too many hours on support and not enough on development and changed to the following.

  • Fix any bugs with the theme
  • Improve compatibility with plugins ( if the theme was at fault )

The following point:

  • Help getting started with the theme and some general wordpress questions.

I created better documentation + screencasts and a link to an FAQ which popups when the user clicks to post a new thread which dramatically reduced repetitive questions.

The following point:

  • Small changes to the code or css.

I created a “premium” forum which is subscription based, it offers small changes to the CSS or code based on a “Fair use” policy.

My Ideal Support System.

The above works well – however, I’d love to have the above system fully integrated into the Envato marketplace as opposed to signing up to a separate forum.

I think setting an overall price or any suggestion that “support” is included with the theme is a bad idea, it’s open to interpretation and some users will squeeze every penny / cent out of you for any bolt-on or support package.

It needs to stay simple!

Bug Fixes

I think fixing any bugs with the theme should be mandatory for as long as the theme is for sale. The option to phase out the theme is also a good idea.

How to use Theme / WordPress + Documentation

I think documentation should be hosted on the Theme item page on Envato itself!

Using an easy to use global template that every author has to use.

That way, the users are familiar with the documentation layout and how to use it, it will also integrate with a common WordPress / Theme FAQ – for questions like “How do I update the theme?” , “Where do I set the home page etc”.

Maybe even with a contributor option for users who want to post suggestions on how to improve the documentation and it can be reviewed and published by authors.

The key to this is easy to see / access for when the user wants some help, quick easy access to documentation / guides etc is offered first and then they can proceed to posting a question if they’re still stuck.

Customization

This should be strictly optional and author’s should be able to set the price ( integrate with Envato Studio maybe ) and if they don’t want to offer customization themselves, they could nominate someone from Envato Studio with some sort of commission setup.

208 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+4 more
themeva
says

Great idea, thanks Envato and Happy Birthday!!

by
by
by
by
by
by