Posts by themeva

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
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themeva says

When I spoke with my accountant about VAT and Envato last year ( UK rules ) – they said it would not apply, the transaction is not direct with the customer.

I explained the process to them and because I have absolutely have no information on the buyer, their address etc which is required for VAT purposes, it’s therefore impossible to handle.

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says

Has anyone else noticed that the purchase code verifier is no longer working?

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says

I admire Envato for trying to evolve the support system, I remember discussing with a few members of staff at the California Envato Meet-up about it.

How It Used To Work.

I’ve offered “support” from day one – it covered with the following:

  • Fix any bugs with the theme
  • Improve compatibility with plugins ( where possible )
  • Help getting started with the theme and some general wordpress questions.
  • Small changes to the code or css.

How It Evolved.

My current setup is for users to register on a BP / bbPress forum and currently there is approximately 8,000 users.

As the client base grew, I found myself spending far too many hours on support and not enough on development and changed to the following.

  • Fix any bugs with the theme
  • Improve compatibility with plugins ( if the theme was at fault )

The following point:

  • Help getting started with the theme and some general wordpress questions.

I created better documentation + screencasts and a link to an FAQ which popups when the user clicks to post a new thread which dramatically reduced repetitive questions.

The following point:

  • Small changes to the code or css.

I created a “premium” forum which is subscription based, it offers small changes to the CSS or code based on a “Fair use” policy.

My Ideal Support System.

The above works well – however, I’d love to have the above system fully integrated into the Envato marketplace as opposed to signing up to a separate forum.

I think setting an overall price or any suggestion that “support” is included with the theme is a bad idea, it’s open to interpretation and some users will squeeze every penny / cent out of you for any bolt-on or support package.

It needs to stay simple!

Bug Fixes

I think fixing any bugs with the theme should be mandatory for as long as the theme is for sale. The option to phase out the theme is also a good idea.

How to use Theme / WordPress + Documentation

I think documentation should be hosted on the Theme item page on Envato itself!

Using an easy to use global template that every author has to use.

That way, the users are familiar with the documentation layout and how to use it, it will also integrate with a common WordPress / Theme FAQ – for questions like “How do I update the theme?” , “Where do I set the home page etc”.

Maybe even with a contributor option for users who want to post suggestions on how to improve the documentation and it can be reviewed and published by authors.

The key to this is easy to see / access for when the user wants some help, quick easy access to documentation / guides etc is offered first and then they can proceed to posting a question if they’re still stuck.

Customization

This should be strictly optional and author’s should be able to set the price ( integrate with Envato Studio maybe ) and if they don’t want to offer customization themselves, they could nominate someone from Envato Studio with some sort of commission setup.

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says

Great idea, thanks Envato and Happy Birthday!!

202 posts
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themeva says

Looks great, although I feel it would be better with a divider line or background color on the “new” section.

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
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themeva says

It’s definitely possible! I spent about 6-7 months developing my first theme ( I thought it would take a few weeks ), I worked crazy long hours and when it was finally released, there has barely been a day where I haven’t worked on it or other themes / support / development.

If you’re willing to put the hours in, continue to learn and evolve every step of the way, you can make a great earning from Envato.

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says

Hey,

The price is a one-time fee, you’re paying for a license of the theme. The difference between a HTML and WordPress theme is very different.

If you’re used to editing HTML and do not have a WordPress installation, you could consider buying a HTML theme.

However, if you have a WordPress installation, or you’re looking to setup WordPress you should purchase a WordPress theme instead.

I hope that helps?

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says

Thanks for advice, we decided to work on refreshed look while keeping old version available. We rather improve existing template than put a cross over it. Would you abandon your firstborn? :D

It’s definitely worth keeping them alive, my first theme is 4 years old at the end of the month, it’s evolved a lot since the first version ;)

202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says
It sounds like you’re running out of WP memory, try increasing it in the wp-config.php – see here: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
202 posts
  • Has referred 200+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+5 more
themeva says

Thank you all for the suggestions.

We have fixed all the issues except the ”!important” rule. The reviewer have send us a link http://css-tricks.com/when-using-important-is-the-right-choice/ to fix this. But we are not able find a better solution.

We hope someone can provide some guidelines. If Ivor / Kailoon provide a kind response, it will be very helpful to us.

Thank you everyone

Cheers! Team Designova

I’m interested to know what the outcome of this is too!

Reading that article, it suggests that it’s okay to use the !important rule on specific elements you want to stay rigid. e.g.

BAD USE a { color:#333 !important; }

GOOD USE .my-element a {color:#333 !important;}

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