I’ve mentioned this on previous threads, but I thought I should update this one too We’re in the process of doing a review of ratings. The current version of our ratings was never meant to be the last and final version. Part of our agile development process is that we want to get the tools in your hands quicker and then iterate and improve as we go. We’ve already completed some of the first steps and looked at a lot of the suggestions already mentioned in this and previous threads. We’ll need a few tools to be in place if we adopt some of the changes, so those will still need to be built. Just want to keep you updated Thanks!
Cheers Dog nice to have you here bringing something to hope for! Tnx!
That doesn’t going to solve the actual problems. First, the rating number contributes search boost and so any false rating can’t be compensated by verbal explanation of buyer / author. Secondly I doubt if buyers will spend time on reading those rating comments and authors response, highly doubt if that will improve the buying decision. This marketplace differs a lot from amazon, ebay etc.
Absolutely agree. That is why I said “at this moment” – since I think that this would be the “quick solution” which would not require reprogramming bunch of things and making it work. Just make comments public and add a reply functionality.
Stuff that you are proposing takes time to implement – this is the only reason why this what felt-tips said might make a small difference sooner.
Themeforest is not the only marketplace where things like that happen. I have recently reported a buyer that rated my iPad Air Element3D model on 3docean with 1 star – and the support answer was some copy-paste generic answer that ratings are very important part of this community and that we should learn to improve on that etc. etc… in short – I guess no one even tried to get into the matter of my problem.
Thing was that I have included a preview scene for After Effects IN ADDITION FOR FREE supplementing my 3D MODEL just in case someone wants to check out how to set it up to get preview-like render quality and looks. I got rated 1 star because the buyer could not open the FREE EXTRA SCENE, that I have made in After Effects CC, in his older After Effects CS5 (I got the newest version, and each Adobe AE version can save compatibility version just for 1 version before the release, meaning CS6 the lowest – which I have included normally).
Anyway, model itself can be loaded inside his older version normally, model works for other 80 buyers without any problems, and in the end MODEL is what I am selling – not extras, they are free. ...and then I get rated 1 star for my included extras while trying to be generous and nice.
Not to mention I could not get in touch with the buyer also since Envato allows the users to hide that “contact box” if you do not want to receive the messages over your profile – which is pretty lame if you let those people rate things.
Great work Iman Congratulations!
Welcome Ronja have a pleasant stay!
..I didn’t think I would become one of the monthly top authors on 3docean (still keeping the position for 4 months in a row!)