Posts by tommusrhodus

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

Your WordPress version is below WP 3.5, so you’re well over a year out of date, get that updated and the theme should work just fine :)

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

Wordpress customisation api

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

That’s a HTML template, not a WordPress theme…

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

@astoundify, nice one! What I was thinking though is using the email straight from the new support tab directly into HelpScout, thereby bypassing having to go to an external site, fill out a form, and then hit help scout :)

I’ve starred your plugin though, I’ll be paying attention to that :D

Cheers!

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

-1, bad idea for all the above reasons

EDIT: I have 30+ items, want to see them flooding the homepage everyday?

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

while CC authors have to face a billion different themes and setup.

Ahh, this is very true!

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

@justin – Awesome! You know, you should contact the “help scout” guys about your new contact form improvements, HelpScout is a ticket software a lot of us are moving to, and it allows for tickets to be created via email and a buyer always interacts via email, whereas we get a proper ticket centre to work from.

With this new contact form on items page we could create a ticket easily via HelpScout from every email sent, which would be amazing, but it would be great if you could work with them to create purchase code integration for this.

For me (and quite a few other authors I’m sure) this could help to create a seamless support experience for our buyers and ourselves, even better it would be future-proof from Envato’s side for any future 6 month support restrictions etc.

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

@QBKL I completely agree, I suppose a big issue with support here on TF is that the overall experience level of buyers seems to be constantly being diluted, leading to more basic questions and frustration over the learning curve involved in various CMS’, whereas on CC you would expect a base level of knowledge from a buyer before plunging into extending a CMS with more plugins.

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

The buyer’s survey results are depressing :D

+1

What’s interesting is that CodeCanyon buyers seem much more relaxed and objective toward support, but you can see a definite lean from TF buyers towards “replies within 24 hours, as long as I want, as many as I want, for my lifetime”

...

1478 posts How's the surf doing?
  • Nominated Community Superstar of the month
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
+7 more
tommusrhodus says

Just ensure Ebor CPT is disabled before switching to MyFolio.

As I mentioned, if you need any more help please use my ticket system, I won’t be replying here again :)

Cheers!

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