Your WordPress version is below WP 3.5, so you’re well over a year out of date, get that updated and the theme should work just fine
Wordpress customisation api
That’s a HTML template, not a WordPress theme…
@astoundify, nice one! What I was thinking though is using the email straight from the new support tab directly into HelpScout, thereby bypassing having to go to an external site, fill out a form, and then hit help scout
I’ve starred your plugin though, I’ll be paying attention to that
-1, bad idea for all the above reasons
EDIT: I have 30+ items, want to see them flooding the homepage everyday?
@justin – Awesome! You know, you should contact the “help scout” guys about your new contact form improvements, HelpScout is a ticket software a lot of us are moving to, and it allows for tickets to be created via email and a buyer always interacts via email, whereas we get a proper ticket centre to work from.
With this new contact form on items page we could create a ticket easily via HelpScout from every email sent, which would be amazing, but it would be great if you could work with them to create purchase code integration for this.
For me (and quite a few other authors I’m sure) this could help to create a seamless support experience for our buyers and ourselves, even better it would be future-proof from Envato’s side for any future 6 month support restrictions etc.
@QBKL I completely agree, I suppose a big issue with support here on TF is that the overall experience level of buyers seems to be constantly being diluted, leading to more basic questions and frustration over the learning curve involved in various CMS’, whereas on CC you would expect a base level of knowledge from a buyer before plunging into extending a CMS with more plugins.
The buyer’s survey results are depressing
What’s interesting is that CodeCanyon buyers seem much more relaxed and objective toward support, but you can see a definite lean from TF buyers towards “replies within 24 hours, as long as I want, as many as I want, for my lifetime”