Posts by tommusrhodus

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

I think you’re just looking for basic iFrame functionality here?

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

index.php must always be the standard blog archive template, do not use it for anything else, use a custom page template instead :)

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

The message relates to the output pages, run your URL though the validator :)

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

Had it loads of times. Once from a top author too – I had not used the theme yet :(

I’ve deleted a few themes along the way, but if any of my buyers ever contact me I just send the files straight over :) Sometimes authors just want to stop selling the theme, but haven’t necessarily stopped supporting or at least providing it.

@OP: have you contacted the author?

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

If they purchased multiple times it will show multiple times in the list. ( at least that’s what I remember seeing )

Not if you use some 3rd party ticket systems, like Ticksy, but of course if you get emails you’ll see multiple purchases :)

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

So you don’t support the user till he provides the second/third/forth/... purchase code? Doesn’t this make them unhappy or feeling we are accusing them?

Quoting licensing terms and explaining that you can see multiple URLs with the theme (I sometimes list these also) means that the buyer knows what you’re asking is for professional reasons only.

Whilst I have certainly had a few cold responses to this, 9/10 buyers completely understand and will respond accordingly :)

Remember that we’re here to sell a product, our support is offered for free (though I agree is definitely required) so we shouldn’t feel scared of our buyers, rather just keep them supported and informed on their own requirements of buying and using our themes :)

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

Hey Iman,

Here’s the canned response I use for situations like this, it’s always been well received:

Hey there,

I see multiple separate URLs on your account using this theme,

Please note that ThemeForest licensing, and certainly our support terms require that you make 1 purchase per URL the site is installed on:

http://themeforest.net/licenses/regular

If you would like continued support, please reply with 1 purchase code per URL, I will validate the purchase codes for you and then provide support ASAP. Please not we cannot continue until this is provided.

Cheers

Hope that helps!

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

Your avatars are gohohorgeous!

Loving the beard Melms!

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

TrendSetter :grin:

Full credit to you for this mate :)

1610 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

Show them off if you have one or you’re planning on making yours more festive :)

EDIT: lol, hard reject for the extreme drop shadow on mine currently :D

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