Posts by uouapps

684 posts uouapps
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uouapps
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Envato?

684 posts uouapps
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uouapps
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Hello

We just realized that there’s a “show more” button to illustrate the entire list of FAQs see example here: http://themeforest.net/item/auto-rent-car-rental-wordpress-theme/11214151/support

the problem is that customers don’t click on it and end up asking us the same questions as we have in the FAQ and it makes us waste a lot of time to keep referring them there

Can you please make it expanded by default ?

Thanks

UOU Apps

684 posts uouapps
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uouapps
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Hey UOU,

Certainly can! Mel’s just sent a message your way, should be with you soon :grin:

Christian

thanks Chris

684 posts uouapps
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uouapps
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@Envato: we have just received a notification confirming that the person’s account has been disactivated, we highly appreciate your proactivity and we thank you for backing us up

684 posts uouapps
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uouapps
says

Hey Laborator!

I’ve asked someone to contact you regarding this. Keep an eye on your inbox, you should hear back very soon :grin:

Christian

Hi Christian

could you please do the same for us, it’s really annoying especially that sales are not great in Aug http://themeforest.net/forums/thread/our-item-has-been-softdisabled-without-explanation-/188654

Cheers UOU

684 posts uouapps
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uouapps
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and now TF soft-disabled the item without sending any email or showing it in the history tab… !!!

684 posts uouapps
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uouapps
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Envato tends to protect more the buyer than the author, we’ve seen this in small and important examples.

sounds like more like an individual case here. envato protects authors more than buyers here. i strongly recommend to explain this case to envato support. they will care.

i am more wondering how is it even possible to resubmit items of other items, thats the big fail here!

we respect your pov but the reality shows the opposite starting from unjustified ratings, to poor crm facilities and so on. some customers still act as client is king, expect a lifetime 24/7 support and there’s no guidelines or customer code of conduct within the envato eco-system and we’re afraid that one day themeforest will become themejungle…

as for the item that went public the person published it on a torrent site and made it public for others to downloas it for free

we opened a ticket with envato but wish there would be a general action against these kind of actions and behaviors

684 posts uouapps
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uouapps
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@Envato Team

Envato tends to protect more the buyer than the author, we’ve seen this in small and important examples.

A buyer just published online one of our items because he didn’t receive a refund. people like this should have the license cancelled immediately and banned from purchasing again from envato. this is a crime

we just opened a ticket with Envato and would appreciate getting an official feedback about the consequences of such actions

Best Regards

UOU Apps

684 posts uouapps
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The problem is not about limiting the number of authors or having an invitation-based system the main problem is the UI/UX on themeforest landing page, the categories of items should be structured in a simplified way and make it look more like a gateway than a “souk”

there are too many elements on the page, a visitor coming in for the first time simply gets lost there should be a better hierarchy and structure between categories, sub-categories and sub-sub-categories to make it easier to find what the right item

684 posts uouapps
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uouapps
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Hi Freshface

Hope all is well,

just dropped you a PM, as mentioned earlier we’re quite busy with some projects in the pipeline so would be great if you could take over some of our HTML templates, would be a pitty to keep them static

http://themeforest.net/user/uouapps/portfolio

Cheers

UOU Apps

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