Posts by uouapps

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
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uouapps
says

Hi uouapps,

The message area to Quality team reviewers is for additional information about your submission that is necessary or helpful for quality checking. As Envato sets item prices according to our set criteria, we consider all price suggestions as requests to ensure the item’s price has been set correctly according to our criteria (which Ivor has done here).

You can read more about the pricing criteria here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information

For further questions, please lodge a Help ticket here: https://help.market.envato.com/hc/en-us/requests/new

Thanks!

Hello

Thank you for your feedback and for the information provided above. we have opened a ticket and the price has now been adjusted

in order to avoid this situation in the future (for all authors) would it be possible to write the price of the theme during the review process in case of soft rejection (currently when an item is soft rejected the price indicated is $0)

Kind Regards UOU

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says

Hey uouapps,

The price has been updated by your reviewer, the right price is $48. We’re sorry for the mistake.


other directory themes are priced $63 we have 2 other directory themes priced $58

$58+ is reserved for themes with WooCommerce, BuddyPress, etc or themes with exceptionally advanced functionality.

this is madness, we even wrote to the reviewers to ask them to price it $63 that’s the treatment we get ?

Authors are not allowed to contact Reviewers, if you need to talk with any member of the Quality Team you need to lodge a ticket in Envato Support.

Please read or pricing guidelines: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information

Hello Ivor

Thank you for your reply,

But what’s the purpose of leaving a comment to the reviewer during the resubmission process if we do not get a feedback on it ? (in 2 of our resubmissions we said:

“in order to avoid recontacting you about the pricing we would like to request in advance that the price is set to $ 63”

if we would have received a feedback from the corresponding reviewer saying that the current pricing of your theme would be $48 while $58+ is reserved for themes with WooCommerce, BuddyPress, etc or themes with exceptionally advanced functionality)

we have used stipe payment gateway, front-end user pages for members that register to the site, custom-made advanced taxonomy (this could have been considered already as advanced functionalitiy)

we’re a bit bothered that our directory theme costs as much as a vcard so we would appreciate if the theme could be priced at least at $53 instead of $48 then once we will implement woocommerce we’ll request a raise to 58-63

Awaiting your feedback, Kind Regards

UOU

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says

Thanks Danny, Thanks Lubos, we wrote to the reviewers and will contact support the problem is that we clearly mentioned it twice int he reviewer’s comment section to price the theme on $63 just like the directory theme from astoundify

it’s a directory theme it’s 3 month of work, 2 developers working full time on it, we’ve included stripe payment gateway, taxonomy, front-end user page, I mean it’s really unbelieveable

App themes are the next generation for wordpress, and with this kind of pricing then we’re not really motivated to move forward on this platform

anyway thank you again for your support let’s see what happens

CHeers UOU

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
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uouapps
says

our latest directory theme just got approved some minutes ago we worked for the last 3 month on it and it’s been priced for only $43 ??? this is insane

other directory themes are priced $63 we have 2 other directory themes priced $58

this is madness, we even wrote to the reviewers to ask them to price it $63 that’s the treatment we get ?

we would like to receive a staff reply asap because by the time we open a ticket we’ll only get the answer on tuesday or wednesday

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says

It can take months to get a theme reviewed and approved for the WordPress theme directory so I think the Envato review team is doing a pretty awesome work in comparison. And I hardly think the reviewers are coming up with “arguments”. They’re simply finding additional things to fix and it’s probably for the better those issues are addressed before your buyers have to deal with them.

again we are not criticizing the reviewers work its the process that is not optimized enough in terms of timing. it takes more time for a new reviewer to check the theme than a reviewer that already checked it the first time. arguments =new things (sorry if i didnt explain myself properly).

1. we need 1 reviewer not several reviewers 2. clear checklist of requirements so that it doesnt become a mystery everytime if there will be new arguments/issues to solve 3. informing us on the nbr of items in the queue so that we can sleep better at night

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says

There are amazing support systems available that work via email and require no registration what so ever (hint: HelpScout). As far as support within the Envato ecosystem goes; the opinions vary quite a bit: not everybody is looking forward to Envato forcing their idea of support upon authors, and I for one prefer to keep my support outside of Envato.

Hi, we do use helpscout, but helpscout doesn’t solve the problems mentioned here:

http://themeforest.net/forums/thread/envato-allowing-authors-to-disable-pms-or-have-custom-notifications/156365
638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says


Hello

This can’t be possible that we’re trying to get an item approved since January 29 and this item gets soft-rejected 6 times by 4 different reviewers that come up with new arguments every time we submit it

why can’t the review process be performed by 1 reviewer only that will list all the issues once + we understand that a first review can take up to 3-4 days but how can an update (resubmission) take 2 days and more

it’s really frustrating
In my opinion you should be thankful your theme is not approved with all those issues they find. Just improve your testing process, don’t rush things and you’ll have a smaller amount of soft-rejects.

Hi, thanks for sharing your pov the problem with the testing process is that we go through the theme check plugin and we follow the requirements that have been published by one of the TFauthors that made a checklist of all the requirements, but still the reviewers come up with new arguments and what is annyoing is the delay between every submission + almost all items are continuousely updated thanks to users’ feedback and people need to get their project started they can’t wait 1 month

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says

Hi again

It’s really not possible that the one of the world leading digital goods marketplace offer such Poor CRM tools to deal with after sale service. we’ve been promissed for a while that things will improve and that we will be receiving more options to deal with customers and nothing has happened so far

Customers & Prospects are complaining to us on a daily basis that if they purchase an item on themeforest they don’t want to be redirected to a third party site to request for support (anyway it’s so annoying for the buyer to register on a third party website on every author’s website)

customers should have a ONE-STOP-SHOP solution and if Envato doesn’t have time for us to implement serious CRM facilities then they should partner with an expert in the field and provide all the necessary tools to enable a proper link via ENVATO API so that users can get a connect with ENVATO rather than registering and download the purchase code

we already explained in details and provided ideas on how Envato could help us authors optimize our workflow process in terms of after sale service but the answer is always the same

http://themeforest.net/forums/thread/envato-allowing-authors-to-disable-pms-or-have-custom-notifications/156365

We requested last year the possibility to have an option to be able to send private TF comments so that customers can share with us their url and credentials without needing to send a PM

so please do something about it because after sale service is a challenge for every single authors on TF

Cheers

UOU Apps

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says

Hello

This can’t be possible that we’re trying to get an item approved since January 29 and this item gets soft-rejected 6 times by 4 different reviewers that come up with new arguments every time we submit it

why can’t the review process be performed by 1 reviewer only that will list all the issues once + we understand that a first review can take up to 3-4 days but how can an update (resubmission) take 2 days and more

it’s really frustrating

638 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps
says
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