Posts by uouapps

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

It’s an interesting idea that we can no doubt add to our wish list, but it’s not something we’re working on at the moment :)

Hello, thank you for your reply, which idea is interesting option 1 or option2 ?

buyers (people who don’t have an author account) cannot be contacted via PM because their account doesn’t have a PM field, if we authors wouldl ike to disactivate the PM field why can’t we do it ? as we do not want to receive PMs

looking forward to hear from you Cheers UOU

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

can you guys also help by clicking on staff reply

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

still waiting for a staff reply…

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says


Hey Oliver!

Is it allowed to submit this Template as a new one (it has a new Name and also the design is changing). Can anybode answer this Question?

That’s a great question! If both the design and features are significantly different between the two versions, you should be safe to submit this as a new item.

Of course, it’ll still need to go through the review process and there’s no guarantee it will be approved :grin:

Christian

Hi Oliver, hope you’re doing well, what if we make a brand new facelift of an old template are we allowed to resell the old template in a different marketplace without affecting our exclusivity on TF ?

same question regarding a back-end if we redo the entire back-end of a theme (but really from scratch and using a different framework) but the design remains the same are we allowed to resell it on a different marketplace

just some additional input to describe the situation: one of our themes was developed around a year ago by a developer who no longer works with us, the architecture is not that robust and the rating/comments are not fantastic either so the problem is that we would like to make a brand new back-end and keep the same design but we don’t want people to read the comments as it will mislead them (because the answers rely on the previous code not the new one) and as far as we cannot delete the comments then the only option would be to be able to resubmit it as a new item and delete the older one.

you said: “Of course, it’ll still need to go through the review process and there’s no guarantee it will be approved” is it possible to contact the reviewer in advance and get an answer from him before deep diving into the changes because it wouldn’t be funny to spend 8 to 10 weeks rebuilding then at the end get a no go

thank you in advance for your feedback

UOU Apps

waiting for a staff reply…

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

@envato: can we get an answer before this thread sinks again

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

...

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

Hey Oliver!

Is it allowed to submit this Template as a new one (it has a new Name and also the design is changing). Can anybode answer this Question?

That’s a great question! If both the design and features are significantly different between the two versions, you should be safe to submit this as a new item.

Of course, it’ll still need to go through the review process and there’s no guarantee it will be approved :grin:

Christian

Hi Oliver, hope you’re doing well, what if we make a brand new facelift of an old template are we allowed to resell the old template in a different marketplace without affecting our exclusivity on TF ?

same question regarding a back-end if we redo the entire back-end of a theme (but really from scratch and using a different framework) but the design remains the same are we allowed to resell it on a different marketplace

just some additional input to describe the situation: one of our themes was developed around a year ago by a developer who no longer works with us, the architecture is not that robust and the rating/comments are not fantastic either so the problem is that we would like to make a brand new back-end and keep the same design but we don’t want people to read the comments as it will mislead them (because the answers rely on the previous code not the new one) and as far as we cannot delete the comments then the only option would be to be able to resubmit it as a new item and delete the older one.

you said: “Of course, it’ll still need to go through the review process and there’s no guarantee it will be approved” is it possible to contact the reviewer in advance and get an answer from him before deep diving into the changes because it wouldn’t be funny to spend 8 to 10 weeks rebuilding then at the end get a no go

thank you in advance for your feedback

UOU Apps

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

Thank you all for your feedback, we’ve requested a staff reply cheers UOU

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

Hello

As far as after sale service is among the most intensive part of an author’s job we would appreciate if you can make an effort to make PMs more “subject-filterable” so that we can optimize our workflow process

even though we explicitly ask our prospects & buyers to report their questions/ideas/bugs via our support system many of them still send PMs and complain that we do not respond

the problem is that we have 37 items in our portfolio and if the subject of the PM says: [ThemeForest] Message sent via your Envato Market profile from …..

it means that we need to manually check every single PM and forward it to the corresponding developer which at the end of the day is a full time job so there are 2 options:

option1: add 2 fields in the PM contact form section of TF
field1: Select a Theme
field2: Select the type of inquiry (Idea, Question, Bug report or Troubleshoot, custom request, other)

then the subject of the notification would be something like this: [ThemeForest_itemname_bug] Message sent via your Envato Market profile from …..

so that we can create the rules in our email notification system that delivers the right PM to the right developer or at least the right folder

option2: allow us to disable PMs and write a custom message

We would really appreciate a prompt solution because if you look at Envato’s ticket system it’s pretty much segmented with a whole list of fields that predefine the type of query the person is going to submit so we’re not asking for the moon but just a couple of fields that help us get a “custom Subject” in our notifications

thank you in advance

UOU Apps

618 posts uouapps
  • Has been part of the Envato Community for over 2 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
uouapps says

Hi

did anyone mention the difference between buying credits from envato VS purchasing a file directly without credits

if envato sells credits that allow purchasing items then in that case envato is logically the seller on the other hand envato is the one collecting the funds so the transaction is between the buyer and envato + we authors have no co trol over the refunds so it’s purely in the hands of envato

if all transaction would operate directly between the buyer and the author which means receiving instantly the funds into our account in that case we would be the sellers

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