Let me show you something else.
These are the numbers of one of my latest items:
How come is the support only 20%??!? 665 sales/814 comments.
Where did you get your Math diploma??
Now check the rating. How come are my customers not served and protected with the support not mandatory? How many items on the marketplace have a 100% 5-stars ratings (if they have more than 50 ratings for example)???
Check some of my other old items’ rating while keeping in mind last year I was OUT OF BUSINESS for almost 6 months (this should be easy for you to check) after a severe car accident in which I barely survived. How did I managed to keep the average rating 4,5 stars if I am not protecting my customers with support not mandatory?Which part of these stats you could improve with the new rules? Get my freedom? It’s not for sale! Sorry!
I asked the following question in the previous thread but no response. So just asking it again, (I guarantee there will be no more questions from me) :
@Collis & justinfrench,
Please don’t skip this question. Since this mandatory support and consequent features going to take unpredictable amount of works until December 1 and also beyond that date, it is clear that you will have solid reasons to inform that:
“We are busy with the recurring works related to item support through out 2015 “
So I wanted to ask this priorly:
When the faceted search and related features going to ship? Do you really have a dev team to handle that right now and in the coming year to deliver it efficiently without compromise?I ask this because, in the past 2-3 pages, both of your answers covered nearly half a dozen commitments that’s related to item support, rating system, dispute related involvements, managing guidelines etc. This is a huge, complex and unpredictable task since those issues related to policing and guidelines were never proven to be taken care / experienced by Envato from 2008 to 2014.
+1 We all know the answer -we are working on it ….... By the way this is really frustrating, it is a bit off topic but it’s been raised time and again by numerous people without any concrete answer.
LETTERCOMMENT to Envato: lol
As long as the intention behind these new support policies are to arrive fair play between authors and buyers, obviously this deserves appreciation from whole community.
But since there is no proper initial steps and tools added and tested in the past (for a loooong… past), it is inevitable to assume,
these policy changes are not for the benefit of Buyer or Author but just to attract buyers with impractical support promise and raise their hope? Probably a false advertisement?
Of course there are wide chances of appreciation from community, if this announcement comes after real improvements from Enavto’s side in the past. How about this this idea:
Instead of 6 month mandatory support, apply just 2 weeks mandatory support. Observe the practical benefits happening for the buyers and authors. Gain experience on watching the trend and go for author / buyer survey and then improve things gradually with sufficient breathing.
What’s the problem with above approach?
Can we believe the following words in the future?
LCweb saidCollis is right, 80/20 is the right number, it does not apply to you, but for us all.
Finally @Collis: I’d really like to know how did you make the stat on customers percentage asking for support. 80/20 is absolutely wrong. I think that at least 40% asks for support or at least some info about improvements/customizations, specially if you have a good system and provide support fastly! (e.g. me)
It seems that it depends on the complexity of the theme and the quality of the documentation.
35% of our clients have registered for our Help Desk and open at least one ticket. So the average number of 20 % won’t help a lot.
What if a buyer is new to WordPress? 6 month mandatory support for such an user is a free WordPress online course .
Happy Birthday Envato! Cool new badges!
I just thought, I knew the logic behind trending items but ….
Search for business, sort by trending and the first theme in the listing is guess what – Strikinghttp://themeforest.net/search?category=wordpress&direction=desc&order_by=trending&term=business&utf8=%E2%9C%93