Posts by voudini

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

Nevermind. :) I found it. Saved it to DropBox. :) Thanks.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

Hello,

I purchased the Font Bundle a couple days ago, then had to reload Windows and lost the .zip file. Where can I download this again?

Thanks

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

Hello,

I’m looking at purchasing this HTML template: http://themeforest.net/item/flat-plus-web-app-admin-panel-template/6299825?WT.oss_phrase=&WT.oss_rank=46&WT.z_author=mosaicpro&WT.ac=search_thumb

I’m mapping out the usage for this to be one where, it’s installed in a central location and depending on which domain in our series they come from, they are presented with the layout with minor color and logo changes. This network hub we are building would charge the users access to get into our content area, where they can watch videos, look at pictures etc… Our product is our content and the subscription.

I’m curious which license I need and would I also need a license for each of the domain entry points?

Thanks for your help.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

Ok, guys, let’s save all of the “Not everyone is an expert” and “You should read the documentation” and such similar rhetoric. I have been a developer since the early 90’s, and am a well seasoned theme developer and general coder in PHP, Java and C#. I wouldn’t start a thread if these incidents were isolated to a 1 time event or if they were a simple “DOH, I forgot to upload my theme, derp!”. I have let many issues slide and/or fix them myself, but enough is enough already. I thoroughly read theme docs (50/50 chance there is any of any significance, and 50/50 chance that the ones that do have docs are well written and give details for common problems.). Usually what I find is a lack of docs and a link pointing to their support forum, where I then have to register and provide them my details to get any sort of support. The straw in this case was that the admin panel wasn’t functioning as described in the theme docs. Dropdowns that didn’t work, buggy buttons that were misaligned and seemed to do nothing. Then to top it all off a “Reset” button that killed the theme to an unrecoverable point and ultimately blew up my DB after I tried to repair / restore the tables it was affecting.

So, let’s save the “Theme developers don’t get respect” / BooHoo topic for a different thread. Let’s move it toward, the customer needs better service and deserve it.

Refund received. Problem solved, this time.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says



P.S. There should be a 12 or 24 hour window for obtaining an automatic refund from the time you first download it.

This would get abused endlessly..

- Ed
+1

Just because you and Ed might abuse the system, does not mean the rest of us would. Yet, you believe we should all have to deal with substandard themes and have to wait for Support to refund after they “investigate”? What will they “investigate”? It’s right there in the comments of the theme from multiple users having issues. Also, it wouldn’t be an issue if “Envato” had screened the theme better in the first place, so my faith in Envato’s ability to “investigate” these issues is a little short.

There are ways to activate and lock down themes to help alleviate these issues, by the way. If I don’t have a “purchase”, you can lock down a theme to where it won’t work. This would keep people from potentially abusing the system, as it were. So, I’m just trying to point out that the current system leaves a lot to be desired. If Envato isn’t going to screen and keep the theme developers in line and the products Envato sells being 100% functional without the need to get support right after a purchase, because the features that are advertised are non-functional, then there needs to be a better refund / licensing / activation system.

P.S. This isn’t Google+. That +1 won’t do anything.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

The fact that Envato sometimes refund new users who have purchased the incorrect file type is considerate in itself given that in many cases they had downloaded it – genuine error or not. But ech case needs to be at their discretion.

While as Sevenspark says it may be an idea for authors to give direct refunds then it requires a self moderated decision process which could potentially get tricky without an independent adjudicator like Envato staff.

Quite often (not necessarily in this case) we see people demanding refunds for a range of justification when on occasions it is due to their lack of technical knowledge, not checking the demo carefully enough or not reading the description or documentation thoroughly enough. These cases demonstrate the need for a 3rd party decision maker.

I hope you get your issue resolved but absolutely a auto refund option could never be realistically viable. I cannot think of any leading market which operates in that way – they would be bankrupt within a month.

Definitely not in this case. I develop themes myself. I am also highly irritated because I spend a LOT of money here and it’s a 50/50 shot whether the theme will work out of the box or not without any support from the author. I don’t know what the screening criteria is to put something on the marketplace, but whatever that may be isn’t working very well. For example, I have never had any issues with themes from WooThemes, or YooThemes or many of the other theme retailers. They all work, 100% of the time, because they have put a lot of time into testing. I think Envato needs to adopt a similar principal. The ONLY place that I ever run into issues is here. It makes me want to stop spending money here entirely.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

I agree 100% with Ed – you are right we do not have data to support it BUT there is a reason why digital download sites operate this way.

Think itunes – you download a video and then ask for refund within the first 12-24 hours will you get an automatic refund? No because other wise everyone could download stuff to their machines – request the refund and get it for free.

I get that you are referring to a theme which is allegedly faulty in which case (as it would be in itunes if the video did not play for some reason) staff would check it and if there is a problem then you would receive a refund.

The rules are clearly stated in the T&Cs and with 2 million+ users of course it takes time for staff to check these things.

If there is a problem with you theme then I am sure they will resolve it.

Bottom line, Themeforest, and similar marketplaces are a business and need to protect themselves from the unfortunate % of people who are less honest on the web.

Google Play has a refund time limit. They seem to do pretty well.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says


P.S. There should be a 12 or 24 hour window for obtaining an automatic refund from the time you first download it.

This would get abused endlessly..

- Ed

Neither you or I have metrics to backup your statement, so I’ll just ignore it.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says

Hello,

What is the policy for obtaining a refund on buggy themes that are in the marketplace? I have already downloaded and tested the theme before I could find that it just won’t work and doesn’t function as described.

I sent an email via the Support link, but is that the correct way to do this? Often I feel like I’m getting shafted by this entire marketplace. I buy a theme, it has a lot of bugs, then I try to get support from the author and it’s a 50/50 chance that I get any reply at all. So countless dollars go down the drain because Envato doesn’t have a better refund policy / system in place. It’s my opinion as a customer, that refunds should be given by default if the theme or script is reported to have bugs, then let the author sort it out. Why should the author hold onto my funds for something they are selling that doesn’t work? Why should Envato hold onto their % of those funds for the same reason?

Whatever the case is, the refund system is severely lacking and needs some attention. I have purchased a lot of stuff here and it floors me that there are so many poorly written scripts, themes and other products that continue to sell even though there are many users complaining in the comments for those items.

Anyhow, </rant>, what is the protocol for getting a refund?

P.S. There should be a 12 or 24 hour window for obtaining an automatic refund from the time you first download it.

16 posts
  • 6 Years of Membership
  • Collector Level 4
  • United States
voudini
says
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