That’s why critics of TF themes are kindly asking TF theme authors to develop with
To be fair, any good author here does, I’m really sorry you’ve been caught with a bad author though!
If there’s legitimate issues, Envato Support will definitely help by putting pressure on the author to fix the theme, this may result in the item becoming unavailable for a few days whilst the fixing process takes place.It’s annoying to wait for Envato Support sometimes, we all know, but sit tight, hopefully they can help you
The main reason i decided to buy the theme is because i wanted to know that if i have problems with the theme, i can contact the author and he would assist me with resolving it. I had options. Now i bought i theme and can’t get the support i was expecting.
What is worst is that i can’t understand what the author did to get some things to work. For some regions of the theme i thought that any righted author would use a ‘foreach’ or ‘while’ loop but no – this author cut and pasted 16 times, with different levels of (non)indentation of code blocks.
And this is a theme that passed quality control, this a theme that is currently being sold.
Playing devils advocate, if the mistakes show up on the demo as well you could argue you got what you paid for.
What if those mistakes are only visible when the TF iframe is removed?
How many buyers of TF themes knows about looking at the HTML source code to notice that
?> is being echoed on all anchor tag?
How many TF buyers knows to look for the fact that the loop for the home page is hidden 4 folders deep and if using a visual page builder or the the home page needs 381 queries
The thing is, because its a WP/PHP solution, most mistakes can’t be seen until you buy and get the theme files to look at. That’s why critics of TF themes are kindly asking TF theme authors to develop with
Hey, I suggest waiting for the author to fix the issues. If he does not do so, You can go forward and contact Envato Support.
I have already contacted Envato support but i am being told their is a large backlog of tickets and response time has increased (or something like that).
Is there a cut-off period, after which i cannot get a refund? Between waiting on support or the author I should complete this project by Christmas
I recently bought a theme that I was impressed with because of its look. Now that I have the theme and I am looking a the files – it’s a mess. My skills with PHP and WP are average but ‘hello’ should not be showing up at random places on the front-end. I have contacted the author and listed several mistakes in the theme files. After about 2 weeks 3 days he sent me 4 files to replace the ones my theme is using. These files fixed those 4 problems but I still have 5 more remaining, and no response for the author. It should be noted that this a WooCommerce theme and the mistakes are viewable on the demo site this is link to the TF listing. In fact when I pointed out the mistake to the author and TF support I used screenshots of the author’s demo page. Also the demo home page takes 6-7 seconds to load – that’s the quality of the code I purchased.
So my question is… since I paid for a theme that is ‘incomplete’ should the author of the theme provide an update, so every purchaser gets these problem fixed? Remember the author provided me with patches but the old 1.0 version is still being sold.
Sorry for the confusion, we’ve just changed our Support Ticketing system so some things have been moved around. The link for opening a Support Ticket is: https://support.market.envato.com/hc/en-us/requests/new
If you could include:
- A numbered list of the problems you’re having
- What solution you’re hoping for (A refund? / A fix?)
...that will really help us get back to you with a solution quicker.
Thanks everyone for your replies, if only the theme author was this responsive.
@MhW – i created a ticket included a screenshot (in fact i used a screenshot from the demo on TF) i have my ticket ID and i am awaiting a response.
I recently purchased a WC theme and while I am setting it up, I am noticing a lot of mistakes in the coding. The mistakes won’t raise a PHP error but it does add to the perception of low quality theme coming from TF.
An example is the PHP closing tag ”?>” being echoed in the HTML on all the anchor tags. This mistake is even visible in the demo page being linked to on TF.
Another example is multiple shortcodes being echoed on the front-end for a published paged. This may be due to a missing plugin but have installed all that the documentation said to install.
Another example is “hello” being echoed in the HTML for some template tags. It is apparent that these were being used for testing during the dev stages but weren’t removed in the production version of the theme.
A single product page in a WC theme that is somehow a blog archive according to the title tag. Plus much more.
The thing is i have sent several emails to the theme author outlining (listing) these mistakes. I have even sent him a admin username and password for my site so he can check. However, all i am receiving in delayed replies saying he can’t see what i am showing or he can’t log into my website or he doesn’t understand what i am saying. I sent a screenshot outlining errors being rendered in the browser, i created a username just for him to use, the login URL is the regular ”.../wp-login.php”. My client, who is almost computer illiterate is able to login without any difficulty but a published author on TF can’t.
So my question is, what is my recourse at this point? Considering that this theme isn’t ready for production and should have never passed quality control.
I am looking for a theme that could be used to list user cars submitted by members. Also a multi-option search box would be nice. It should be CMS (anyone is ok) based and ecommerce cart function are not necessary.This is an example of what i am aiming for (without the flash content)... http://www.templatemonster.com/flash-cms-templates/44777.html