Posts by wearesupa

6 posts
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
wearesupa says

Hi, welcome to ThemeForest :)

You will need to generate an API key, this can be done from your settings > API Keys (left sidebar).

Hope that helps.

6 posts
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
wearesupa says

We are new to building & selling themes, especially for WP. For the first few weeks we had zero support, which led me to think that (1. Our documentation was easy to understand (2. everyone buying our theme had a good understanding of WP.

That soon changed!! I was wrong about number 2! The past week and a half I’ve seen a flood of support tickets with the majority of them asking basic questions, all of them were covered in the provided documentation.

I have to agree with pixelgrade’s comment. I’ve enjoyed answering these support requests because it has provided us with an opportunity to engage with the customer, get some constructive feedback on our themes, provide us with what their expectations are, what they look for when deciding on a theme. As a newcomer to TF this has been valuable, and without those seeking support even for the most basic questions there’s no other way to engage with our customers.

I can see the other side of the coin, $40 theme and then having to spend a considerable amount of time answering support requests. But as pixelgrade rightly pointed out, the more complicated these themes get the more support requests you’re going to receive from the ‘non-savvy’ (end user) customers.

Thanks

6 posts
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
wearesupa says

Hi, have you tried contacting the theme developer via their support?

All the best.

6 posts
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
wearesupa says

Thanks Will

6 posts
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
wearesupa says

Hi, are TF accepting Modx theme submissions? I’ve seen the category but no submissions as of yet.

Will also be interested in a partnership with anyone looking to transform their psd or html template in to a Modx theme.

Many thanks

6 posts
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
wearesupa says

Had our theme approved a few days ago http://themeforest.net/item/fruity-responsive-ghost-theme/5981869

Currently working on another :)

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