Further, I would like to know how Envato want to handle it:
Last time that I ask something from Envato support it takes around 1-2 weeks to get a response! Now think about 20X more new support tickets complaining about delay, not provided support or not solved problems.
How Envato’s staffs can validate those claims?
Could they check out author’s support forum, (and email screenshots and comments page), read texts line by line and judge whether it’s a user fault, item problem or incompatibility issue?
Thanks for opening this topic.
One of first reasons that I leave my personal shop and sell my item through Envato was its optional support. I answered almost all of 1500 questions and queries that I received so far and I also agree that support should be improved in Envato but 72 hours and 6 months mandatory support is unacceptable for single person authors. However, it seems a business standard for teams and companies and Yes, buyers will be happy with it.
Almost all of successful authors here are professional and experienced enough, they can easily find a job or start a new business. It maybe not as much profitable as Envato at the first but without any doubt it’s more pleasant than challenging with newbie buyers and type an answer for thousandth times Other less-successful authors see Envato marketplace as a profitable hobby. If it get much of their daily life and force them to bring their laptop on holidays and trips it may change it to a trouble making hobby.
According to Envato rules exclusive authors can’t give their item for free. But I as an author usually need to send free copies to my testers or reviewer websites. I also like to send my item to my close friends or non-profit organizations.
Most of us do it without worry about rules but it’s not ethical. Instead, Envato suggests to purchase your own item! But it’s not possible, too! You should create another account, deposit money and this is a pain!
I suggest to change the rules in this way that every exclusive author has a limited number of free single site licenses (e.g. 10).
What do you think?
26 here, but I looks younger and feels older than my age.
I tried almost all editors in market but choose:
phpWebDesigner 8 for projects (hey, try it!) and Notepad++ (or Sublime) for quick works.
Yes @EliIsakov, you were first and said correctly!
Thank you again
I use DigitalOcean since few months ago. Everything was good so far.
I love it! It’s not full-featured but simple, friendly and cheap.
I only fear coming more customers (like you ) may decrease its quality