Here at WPBakery we know the importance of support and regular updates. If you will take a look at our release history, you will notice that we update our product constantly for the last 3 years in a row and we will continue to do so.
Why Envato is publishing this now if it was already fixed? Obviously it can affect sales… But isn’t relevant anymore (because authors fixed the problem already). I think in that case it would be better if Envato use email instead…
In my personal experience licenses for software are selling in “years” periods. So I think that this should be 1 year of updates and support (access to support forums/ticket system to get help with basic questions not related to customizations and server wise problems).
Then, user should have an option to renew that license in order to receive updates and support (if needed). Most value for users is coming from updates (when project is online). Recurring payments will add another stream of revenue for authors and Envato – as a result buyers will have up to date products (items), because authors will be motivated to continue support of their items.
Overall I think that this is a move in right direction. Many of you already raised questions regarding regulation of support and I agree with them, good point that they are still under discussion.
And I think that I should raise another point: 6 month of support after purchase (with option to upgrade)? – Great!
Lifetime access to the purchased files? Doesn’t sound so great to me… I think that support and source files are actually a single product what buyer purchase, so they should be considered together.
Many great items are showing that success is an outcome from a daily hard work…with constant updates, support and improvements being released. Recurring model for items is the way to go (imho). @Collis please consider that… I hope that author author folks will be with me on this question.
100%? Sounds awesome! Happy Bday Envato!
If you find a good plugin let me know. If not, I might just link to a simple php script that randomly redirects outbound traffic to either lightbox or no lightbox page.
I think random is a bad thing, that way you can’t understand is it working or it’s random
p.s. didn’t find good solution for a/b testing so far…
I’m currently looking into a/b testing solutions for WP site. will do my tests too. Btw, anyone can recommend wp plugin for that?