Once again, the question isn’t the quality of the themes, I’ve reviewed over a hundred before buying two and even the ones I didn’t buy for the most part looked pretty slick. You authors are totally missing my points and are way too sensentive. You invest all your time in the sizzzle (hyping up your theme) by trying to put as much “wow” into it as you can, then you don’t tell your customers HOW they too can get the theme to look like you did. You don’t see something wrong with that “business plan”? Hint: It makes customers hopping mad! I don’t mind learning Wordpress and will when I have time, BUT say you really need to learn Wordpress when your pitching your theme. If you don’t, I’ll wagger my response is typical, just that others haven’t taken the time to tell you. Now you know. LEARN from it!
Step into my shoes. I didn’t get close to what I thought I was getting. I feel cheated.
Now either I buy a third theme (I did) the one I wanted originally but yet wasn’t ready for sale, or I’m forced to invest endless hours “learning” Wordpress, The very reason I bought the theme for in the first place…. to avoid that. My point and it is simple, the adveritsing isn’t totally honest. At the very least it is misleading.
My assumptions in part are based on some of the comments here in this thread… it seems it is common and accepted practice to hide from potential customers that the theme won’t look anything like the demo. In my opinion that’s deceptitive. Now I only bought two themes, so I can’t say all authors dodge giving real instuctions or sample code. The one I just bought not only provides good documentation, but a whole series of extremely well done how-to videos and also includes sample code. Maybe that’s why he outsells almost everybody ten to one or better. Best of all he and his staff GO OUT OF THEIR WAY and in a friendly way to answer any and all questions, INCLUDING those from people that haven’t even bought his theme yet.
There’s a lesson to be learned there. Don’t be so bullheaded.
You can’t hide behind what you charge for the theme or what your cut is. That is beyond the customers’s control. I may as well ask WHY are the themes priced as low as they are? I’m trying to HELP you guys. Before finding ThemeForest I found many sites selling themes for two, three, five times the price and they weren’t as good. Maybe THAT is the real issue. You feel cheated, then take it out on customers if they “dare” to ask for a bit of help to get what they bought to work as shown in the demo.
In closing, another dose of reality. If you guys work has hard working as you say, you wouldn’t have time to whine in this forum when somebody raises legimiate concerns. I’m not wasting my time just to complain, I’m actually trying to tell youhow you are preceived.
Hint: If I get good support, I’ll shout it from the rooftops. If I get lousy support, I l’ll shout that too. Wise up!
That made me laugh. Honest it did. There would be little need for a support forum if the author was capable of writing lucid and COMPLETE documentation in the first place. I noticed at least in the two themes I purchased the help forum was 90% filled with basic questions like how do I do this or your XXX doesn’t work even after following instructions to the letter.
I’m not looking for a ready to go web site. Geez, I was developing web sites back in the early 90’s when some of your were still probably crawling around in diapers.
I do DEMAND completeness. I’m a stickler for it and when documentation is incomplete, written sloppy leaving key instructions out or assumes you already know something or actually contains WRONG information I’m all over the author like white on rice.
Kindness of their heart to provide help? Get real. If the included documentation causes the purchaser to fumble, use trial and error and then get frustrated BECAUSE the documentation is lacking key information on how to implement features of the theme SHOWN in the demo then the fault totally lies with the theme author, not the customer. If anyone thinks different you are delusional.
I agree with what others said. At MIMINUM each theme should include at least a few basic samples. How lazy are theme authors anyway?
A few weeks ago, I got bit by the Wordpress bug. Then I found Themeforest. As a total newbie to Wordpress my first impressions with Wordpress and this site and its authors was joy. No more. That has been replaced by anger, frustration and disappointment.
Call what follows assorted gripes, nitpicking, whatever. It should also serve as a wake-up call to authors AND the folks that run this site. I literally reviewed and careful watched the demos of at least 50 Wordpress themes, carefully noting the pros and cons of each. To put it mildly I feel cheated after ordering two. The demos used to intice customers into buying are NOWHERE near what you actually get. This borders on deceptative advertising at best. That does not sit well with customers.
What perhaps annoys me the most are the following three issues:
A. The claim “well documented” used in nearly every theme by ThemeForest reviewers. Are you kidding? At best the so-called documentation is miminial and ASSUMES the buyer ALREADY knows Wordpress inside and out. Well duh… no I don’t. WHY I bought a theme! I didn’t want to or have plans or the time to invest months becoming a Wordpress Guru just to make the theme I purchased look like it does in the demo and THAT it doesn’t, not even close, is the real sore point. I had assumed (foolish of me perhaps) that once installed, my job would be basically fill in the blanks. I wish. The point and lesson learned is to get the theme to look like it does in the demo requires MUCH effort and support to get it to that point simply isn’t offered anywhere in the documentation and that sore point is not mentioned by ThemeForest reviewers.
My experience and I’m gusssing it is TYPICAL of at least newbies to Wordpress is I’ve wasted hours of my time TRYING to get either of the two themes I bought to work as advertised and getting no where fast. More annoying is I bought the bill of goods that Wordpress allows you to EASILY switch between themes and your content is untouched. Well I know that that is BS.
Case in point, one theme uses the term “slides” as a category to load images to the home page slider. Switching to the second theme I purchased and also a couple of freebie ones I installed, the slides show nowhere. Not what I was expecting. Another example is when trying out the second theme I had to disable plugins from the first or the second theme wouldn’t have a working slider. This is not my idea of open source or transparancy…. a big selling point on using Wordpress is, easily switch between themes. Real World, NO YOU CAN ’T unless of course you undo or redo much of what you’ve already done because apparently it is common practice of theme authors to break Wordpress rules to get HIS theme to work, even if doing so messes up other themes you might have/want to install. Ditto for plug-ins. Claiming this is “professional” is commical.
B. Author Support. I should really call it lack of support and if you get any, it is offered up with a chip on the author’s shoulder, hey I’m busy don’t bother me kind of approach and by the way first read the other several hunders posts from others that couldn’t get the theme to work as advertisinged either.
That isn’t “support” in my book. The first author seems to get off mocking his customers IF they ask questions… not answered in his “documentation”. Worse this author freely admits he screwed-up placing oversized buttons on top of one of his help videos, admits because of that it is hard to follow along and then says he isn’t going to redo it after agreeing he messed it up. The second author’s site is down more than it is up, the “well documented” insgturction he gave are ONE page, that skims over everything, making it necessary to try to find help in this guy’s support forum… but you can’t do that when you can’t access it because it is down.
C. Perhaps the most annoying thing of all is you do NOT get anything close to what the demo shows. I has assumed, (foolish of me, but I take things literal) That a “theme” would be a outline, ie basically placeholders where you fill in the blanks with your content, bing, bang boom, you are done. Not even close. To say you get a blank canvas and YOU get to stumble through TRYING to make it look anything close to the nice demo you saw by using endless attempts and trial and error is what you really end up with.
A few suggestions:
1. Rather than just rating the theme, also provide a means to rate the author’s support or lack of it. IF potential customers knew in advance how some of these authors are when you ask for help, they would sell zero themes. The two I dealt with think they are doing you a favor to address issues they left out of their documentation.
2. Authors should be REQURIED to include full working templates complete with the demo code so you have a starting place to work from to avoid struggling for endless hours, days, TRYING to match what you saw the demo do.
The problem here isn’t that Theme X can’t do something, rather the complete lack of the authors telling you HOW , step by step to get the theme to do what he shows it can do. Then if you get any “help” from the so-called “support” forums acting like they did you a favor to provide missing information.
3. Authors should be required to say important things like such and such plug-in needs to be disabled or that they are using non standard coding that will “break” other themes.
Finally, if you read this far… I was waiting for a third author to realease his revised version of his theme. I’m about to try that one. He’s already sold a stack of them and I can tell from how he and others on his staff respond both in the comments section here and on his support forum and him even giving detailed PRE PURCHASE support. Guessed ALL theme authors did that. Yeah right.
Thanks for reading. I might of made you mad, but you know what I said is true.
Thanks Jack. I just took a quick look so far, pressed for time with other projects, which is another reason I was so annoyed not with you but PayPal and Activeden having set time aside yesterday, now I don’t know when I’ll have time to get back to it.
It isn't your fault. Beyond your control, I know. I've read about 10 pages cf comments already about the template and appreciate not only how fast you respond but your technical skill. I appreciate how well documented the XML files are and the ample seperate help files which are some of the best written I've seen.
MSFX , I’m hardly ranting. The so-called “support channels” over Activeden are actually part of the problem!
Nothing will piss off a customer more than having his credit card “refused” due to bungling by PayPal then trying to report the problem to Activeden only to again have the ball dropped by them having a poorly designed form that demands an imput fiield be completed that the customer can’t, because the order didn’t complete. That’s BUSH LEGAGUE and you know it.
If I can’t rant about it here, then where?
Update: A comedy of errors and gross stupidity!
I called PayPal again this morning. Initially they deny there was a problem yesterday. How typical of PayPal. I pressed them and then PayPal ADMITED they screwed up, but refuse to give any details of how they screwed-up or who flagged the account or why the account was flagged preventing the transaction from going through.
I had the PayPal representative remain on the phone while I attempted to place the order again using the same credit card. This time success… but:
The so-called “support” from Envato Marketplaces was/is LAUGHABLE .
I got several emails obviously from a autoresponder, so no help at all actually. Again they make the foolish mistake of asking in the email for the ticket number of the transaction WHEN THERE CAN ’T BE ONE if the problem is actually PayPal screwing up the processing, then denying there was a problem today.
This reflects badly on the lack of professionalism of Activeden and Envato Marketplace.
A personal message to all the authors that offer their services and products here: I’ve personally viewed many samples of your work. Not a few, literally hundreds. I see a high degree of professionalism in your work BUT that is totally offset by the sloppy and very amaturish ordering processing and the inability to accept credit card orders directly.
In all fairness to the authors, most every template I’ve looked at here and I’ve literally looked at hundreds most every one one can be CUSTOMIZED so text fields can be made larger via XML .
One gripe I have is a lot don’t auto-size, which I think is this day is a BIG mistake. The Flash can and should look the same regardless of browser or how much the user shrinks down the window his browser is running in.
As far as they “all look alike” comment, well, to a point, but if you keep looking you find somw that go their own direction or again can be customized by the end user.
I am so frustrated and pissed! I’m a new member. About 4 hours ago I TRIED to order a template. My bank underwent a name change through merger. That means they (PayPal) won’t process the order via check… for at least 3 days, because yeah, I was nice enough to inform them of the merger. Over a year ago. I shouldn’t have to, they should be doing their job if they knew what they are doing which obviously they don’t. Another reason I HATE using PalPal. I know I’m not the only one.
So I tried to use my credit card from ANOTHER bank. The order process went normally accepting my card number and showing what I ordered then nothing to finish the order. It generated no error report,no order confirmation, nothing. So I waitied and waited. No confirmation from PayPal or ActiveDen. Hours pass.
I call the fools at PayPal. Played phone tag and having first denying any order coming through some bozo finally admits they (PayPal) put a “security flag” on it, refusing the transaction. I get transfered to their “security” dept. What a laugh!
At no time did PayPal say why and as hard as I tried to get any answer or resolution, or even a hint what could have gone wrong, nothing but to get my blood boiling. Over 30 minutes on the phone, nothing accomplished. By the way I have a credit score of over 800. I used the credit card I tried for this order for years. Absolutely no reason of any kind for there to be a security hold and these morons won’t/can ‘t say why there is one or when if ever it would be lifted. who put it on, why and nobody up the chain to talk do.
Why does Activeden use such #(#($$ idiots?
It gets worse!
So I tired and I use the word TRIED to report this to Activeden. I find the form to report the PayPal problem. Obviously if there is a form, this is nothing new. I go into details. At the bottom of the form it asks for the transaction number. Well duh if the order don’t go through THERE IS NO TRANSACTION NUMBER TO REPORT !
Another 20 minutes wasted filling out a “complaint” form that can’t be sent, so why I’m venting here. Understand how STUPID that is to a group that sells software? Damn funny, you are directed by ActiveDen to use a form to report complaints about PayPal screw-ups that crashes because you can’t always fill in ONE field the form demans be filled in IF there was no transaction of course you can’t. How dumb is that?
Hint to Activeden….. you know how things like that PISS OFF customers and probably sellers?
More time wasted and no progress and I’m more pissed then ever. I come here in good faith to buy and and only get the run-a-around. What a stupid way to run a railroad or web site. Stupid doesn’t come close.
You authors should be pissed off too. Who knows how many people TRY to buy something and go through the kind of hell I have with PayPal, but don’t tell anyone here about it.
I still want the template, it will be the second I bought in a couple weeks and had planned on more gooides I’ve seen here but sadly VERY unlikely I’ll ever try to buy anything else if it forces you to use the buffoons at PayPal. That too is why I’m writing this. GET RID OF THOSE MORONS ! Get a Merchant Account and process your credit card orders direct. I do.
Authors, STAND UP and complain. This is costing lost sales. Obviously. This is beyond stupid and totally uncalled for. You never piss off a potential customer and I’m more pissed then I’ve been in years!
Thanks for your response I appreciate it. Actually I have done some scripting myself in the distant past back when Macromedia owned Flash, around 2004-05. I worked through “FlashMX 2004 Action script”, which then was a pretty good entry level how-to book for some of the basic things you can do in scripting. I call myself a “newbie” again, since I’m afraid I forgot much, having done no coding since, so that explains the kind of dumb questions.
So you’ll excuse another dumb questions. I have Flash 5, (not currently installed), are the alternative to Flash that can access/modify AS3 ? I just checked with Adobe and those greedy #$ $ ^(# want $700 for the “cheapest” Flash version. That’s is absurd but typical of Adobe.
I’ve spend hours looking around and found some very well done templates, but a bit confused. Mainly I’ve seen various goodies from different authors and was wondering how or if I can combine modules from different authors, if so how.
For example several templates are very temping and are edgy graphically speaking but lack one or two meat and potato features, like a blog or if they have that feature they’re rather bland from a graphics standpoint, can’t use or change backgrounds, don’t support sub menus, other wizz bang things.
So what I’m asking is can I buy a more flashy template that’s heavy on graphics and bling then buy another from the same or different author and just access it from the main page of the first by adding a button or whatever?